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Hotel Riu Palace Mexico

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Hotel Riu Palace Mexico
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5,184 Reviews from our TripAdvisor Community

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Showing 3,714: English reviews
Winchcombe, United Kingdom
Reviewed yesterday NEW

This was our third visit to this hotel, and it remains one of the best in the area. Hotel staff are very friendly, always helpful and efficient. Weather was excellent, and the beach and sea are always inviting. The hotel itself is quite attractive with a good range of rooms. Our only downside was that cooked meats were often tough...

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4Thank ECGL5
Burr Ridge, Illinois
Reviewed 2 days ago NEW

A very very nice resort. 1. The place is spotless. From our room to the overall ground keeping, they take cleanliness very seriously here. 2. Our room was very comfortable and if we needed anything, they were right there. For some reason we lost power and the maintenance person was there right away. 3. The pool areas were very nice...

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5Thank usflim2
Winnipeg, Canada
Reviewed 5 days ago NEWvia mobile

This was rated as a 5 star I would rate it an 8 star it was the best we have ever stayed at in Mexico. The service was so great it was as if you only had to think of it and they brought it to you they were fantastic. We actually went during Feb 2016 but could not pick...

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5Thank Billwpg
Toronto, Canada
Reviewed 5 days ago NEW

We just got back from a week at the Riu Palace Mexico. It is the best Riu we have stayed at. The grounds are extensive and extremely well kept and the rooms are spacious and clean. Housekeeping does an excellent job. I would recommend an upgrade to a suite facing the courtyard rather than a standard suite which mostly face...

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5Thank Susan F
Oakville
Reviewed 6 days ago NEW

I have been to many all inclusive's in various destinations and found this hotel to be a 4* and no more. Staff are excellent with the exception of Ayda who could use some lessons in customer service..always felt as though she was rolling her eyes. The resort is clean, however tired. Last year we stayed at the Royalton and there...

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1Thank Jeannettesa
Barton-under-Needwood, United Kingdom
Reviewed 1 week ago

This is the 3rd Riu hotel in this area we have stayed in over the last 7 years and they have all been great but this one far outshone the others. The service in all areas was second to none and contrary to other reviews we did not feel it necessary to tip every time we ordered a drink. The...

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9Thank Louise B
Toronto, Canada
Reviewed 1 week ago

Let me start by telling you this is a beautiful resort with great service. I stayed at this Hotel for a week Feb 3-10, 2017. I would have given it 5 stars but..... Upon check out, the front desk person by the name of "AYDA" treated us like criminals because we lost a beach towel card. She was rude to...

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8Thank Dom88888888
Regina, Canada
Reviewed 1 week ago

This was our second time here at this resort. Love this resort and all the staff. Anmiel and the lobby bar staff all took good care of us. Martin in the 24/7 room was a delight to chat with every morning. Looked forward to Raul greeting us every morning for breakfast with his wonderful smile. Fransisco was always around smiling...

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4Thank lorjune2017
Fort Saskatchewan, Canada
Reviewed 1 week ago

We have been coming here for over 10 years but not always every year. We booked in October 2016 for now February 2017. We were told if we moved the dates 3 days sooner we would get our 17 days. We booked a suite with jacuzzi. We arrived on feb 4 and were told they didn't have any of these...

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5Thank BBTHGRK
Solihull, United Kingdom
Reviewed 1 week ago

Good large hotel but 4 star in my opinion. Staff and beach deserve 5 star, but the food and lack of noise insulation in rooms drop it down. 95% of the staff very friendly and willing and a 20 peso left daily for the maid ensured daily replenishments. We travelled with Thomsons so be mindful their rooms seem to be...

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7Thank Jan179

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £231 - £425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen
Hotel Style:
#14 Top resorts Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“second floor”
 of 5 bubbles ECGL5, 19 Feb 2017 | Read review
“Try not to be on the ground floor”
 of 5 bubbles usflim2, 18 Feb 2017 | Read review
“ground floor if you have mobility issues”
 of 5 bubbles susanf65, 15 Feb 2017 | Read review
“We always try for a top floor. (There are only 3 floors) but the only lifts are in the foyer which can be a considerable distance away”
 of 5 bubbles Geoff07, 11 Feb 2017 | Read review
“would ask for a room facing the pool area for better views in the morning when having coffee”
 of 5 bubbles , 7 Feb 2017 | Read review
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