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Hotel Riu Palace Mexico

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Hotel Riu Palace Mexico
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5,108 Reviews from our TripAdvisor Community

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Showing 3,671: English reviews
Reviewed yesterday NEWvia mobile

We absolutely loved this hotel and could not of a picked a better choice ! From the moment we arrived to the moment we left we was spoilt rotten by the amazing service and food on offer. The service we received we could not fault every single member of staff we met had a smile on their face and you...

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5Thank Lauren-Jayne C
Barnsley, United Kingdom
Reviewed 3 days ago NEW

It does say something when the majority of guests at a hotel are returning guests and the ones on their first visit are already looking at prices to return next year. I have stayed in many other five star resorts including many other RIU Palace resorts and I have to say the food quality and hotel cleanliness at the RIU...

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18Thank jonclapham
Sydney, Australia
Reviewed 3 days ago NEW

First time to Mexico - we booked in a stop during our honeymoon and stayed for 8 nights. Fantastic service, you will never find yourself feeling hungry or without a cocktail/mocktail in hand! The entertainment team are hilarious and great fun. This was the first all inclusive resort we have stayed at and WOW.. the food is incredible! So much...

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6Thank ivi4chaya
Worcs, UK
Reviewed 3 days ago NEW

Visited with my wife and 2 grown up kids to celebrate both mine and my wife's 50th birthdays. The staff could not do enough for us. From balloons and bubbly left in our room on each of our special days and Mexican 'Happy Birthday' sung to us at breakfast with a birthday cake. This resort takes all inclusive to an...

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5Thank Mark B
Reviewed 3 days ago NEWvia mobile

I've never stayed at a Riu and for the first time I must say that it was a great experience. From the moment I stepped out of the taxi my husband and I were greeted and Directed to the reception. the reception staff was very friendly and offered us rum punch while we were getting checked in. I wanted a...

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7Thank Gissela C
Reviewed 4 days ago NEWvia mobile

Currently at the palace. From the time we checked in everything has been amazing. The service is outstanding. If in need of anything the staff will bend over backwards to accommodate you. If you are traveling with kids the Riu kids club will welcome you child with open arms. They will have so much fun that they won't want to...

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4Thank Paul M
Northamptonshire, United Kingdom
Reviewed 5 days ago NEWvia mobile

The resort and its facilities are beautiful, well maintained and a great layout. The room was very nice, and the little touches made all the difference. A huge range of food and restaurants, pretty relaxed dress code which I liked. Entertainment was a little disappointing, evening shows could be boring and not very much to do during the day. We...

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3Thank kay25c
Reviewed 5 days ago NEWvia mobile

Before booking this hotel we compared a lot of different all inclusive hotels in Cancun/Riviera Maya area and we were really satisfied with our choice! We had a one-year-old with us and everything went perfectly - service here is just amazing, all staff members were so friendly and nothing was a too big of a problem. Beach was cleaned every...

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5Thank Sofia K
Reviewed 5 days ago NEWvia mobile

My husband and I stayed at the Palace last week. It is a nice resort. It isn't 5 star though the staff is wonderful. They were attentive and friendly. I would rate it a solid 3.5 stars. The beach is amazing with powdery sand and plenty of chairs and shade.The pools are not heated and were freezing even with sunburn....

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5Thank Janene C
Oakville, Ontario, Canada
Reviewed 6 days ago NEW

We love this hotel chain - this was our 7th stay at a Riu (4th stay at a Palace). We had an amazing time last year at Riu Palace Jamaica and we were slightly disappointed with the Riu Palace Mexico. No welcome drink on check as stated. Not a big deal I guess, as the bar is right by reception....

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4Thank JacksPack4

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £251 - £443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the front (closest to the sea) have the best view”
 of 5 bubbles jonclapham, 17 Jan 2017 | Read review
“Room1068 is directly behind the theatre, so can be a bit noisy. Very narrow room & your knees touch the toilet door when you sit down!”
 of 5 bubbles JacksPack4, 14 Jan 2017 | Read review
“Rooms on left hand side better for sun.”
 of 5 bubbles , 11 Jan 2017 | Read review
“45,46,or 47 are good positioned rooms.”
 of 5 bubbles Fenwick1965, 8 Jan 2017 | Read review
“Ask for room half way to the beach and main lobby if you have mobility issues”
 of 5 bubbles SurfDj, 8 Jan 2017 | Read review
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