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Hotel Riu Palace Mexico

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5,011 Reviews from our TripAdvisor Community

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Showing 3,622: English reviews
Texel, The Netherlands
Reviewed 2 days ago NEW

haha just when you think no more Mexico and whe where looking for a other destination whey return to Mexico . so riu palace Mexico just a perfect place to have a holiday and when you are whit the kids perfect , wen whe went the first time Riu Tequila 2004 they sad that's were whe wane go , and...

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1Thank aad121
Gloucester, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed here the last 2 weeks in October and must say was nice but was expecting more from all the reviews I read. Wouldn't say it was a 5 star hotel more of a 4 star . Don't get me wrong was lovely and staff friendly. We have stayed in mexico before and preferred Rivera maya. Beach was lovely best...

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2Thank julie f
Roseville, California
Reviewed 4 days ago NEWvia mobile

Another perfect visit! The Palace is such a wonderful place to stay. Staff always go above and beyond (Thank You Abraham, Dora and Esther) to ensure your visit is awesome. The beach is gorgeous and food to die for. Check out La Bodega during the afternoon. It is a delicious, quiet break from the action restaurant serving handmade tortillas. Already...

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7Thank MicheleL56
Birmingham, United Kingdom
Reviewed 4 days ago NEW

This was our 5th visit to Riu Palace Mexico, our 7th to Mexico and the Playa Del Carmen area. We love the hotel hence why we continue to visit, rooms, cleanliness, location, food, staff are all excellent. There were a couple of things we felt were lacking or not as good as previous years; evening entertainment - this could be...

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4Thank Frankie2310
Falkirk, United Kingdom
Reviewed 6 days ago NEWvia mobile

Had a fabulous time at RIU palace Mexico. Loved the food rooms and service. Staff are so friendly and location is one of the best . Just a short walk to Playa Del Carmen . Drinks service by the pool and o. The beach is fab and the entertainment team work so hard . Would go back in a heartbeat

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9Thank sylvester1983
Norwich, United Kingdom
Reviewed 2 weeks ago

A welcome smile and a cocktail greeted us after a long flight. Beautiful reception area and the room which we stayed in was spacious and light with plenty of room. On walking around the hotel to check it out, we we're greeted with very friendly staff always saying hello. The grounds are very attractive with pools, fountains and palms. Immaculate...

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15Thank rednipl
A TripAdvisor Member
Maidstone, United Kingdom
Level Contributor
7 reviews
19 helpful votes
Reviewed 2 weeks ago via mobile

Great Holiday would highly recommend this hotel. Best one we have ever used in RIU group a true gem of a Palace. May seem pricey but it's worth it staff are second to none. Remy in the main bar upstairs is the best bar waiter we have ever met. Food in buffet a true gem top marks. Best beach in...

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12Thank A TripAdvisor Member
Fonthill, Canada
Reviewed 2 weeks ago via mobile

This place is beautiful, and has one of the best beaches out of anywhere I've ever been in Mexico. All Hhe hammocks between the palm trees on the beach are a nice touch. The service around the pool was amazing! Really fast and very polite and courteous. I couldn't drink my drinks fast enough! The buffet was enormous! Two long...

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9Thank monkeyman25
phoenix, United States
Reviewed 2 weeks ago

We stayed here for our 10th anniversary and they decorated the room for us with rose petals, had champagne and strawberries set up; it was so sweet. The food in the main dining buffets was above average for buffet style all inclusives. Be sure to check out the other restaurants as the food was higher quality and the service was...

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7Thank Amy S
uk
Reviewed 2 weeks ago

My husband and I stayed at the Riu Palace Mexico in September 2016 On Arrival we were greeted by a wonderfully friendly doorman who guided us to equally friendly and welcoming reception staff this was a great way to start our Holiday, we were given cocktails to welcome us and once the normal checking in was done we were advised...

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13Thank shellw40

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £237 - £366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Riviera Maya - Playa Del Carmen
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a first floor room that was fairly quiet.”
 of 5 bubbles rednipl, 25 Nov 2016 | Read review
“The ocean view rooms are totally worth it and get you a breeze!”
 of 5 bubbles E3812CWamys, 23 Nov 2016 | Read review
“Fountain, Courtyard Rooms have best Views”
 of 5 bubbles shellw40, 22 Nov 2016 | Read review
“We had a room midway down facing the courtyard. We loved it because we could watch the night entertainment from our balcony.”
 of 5 bubbles Z6752DIjennym, 21 Nov 2016 | Read review
“Jacuzzi rooms are larger than normal, but you don't need the suite with the jacuzzi on the 2nd floor - though the views are incredible”
 of 5 bubbles Steve_NorthJersey, 20 Nov 2016 | Read review
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