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Paradisus Playa Del Carmen La Esmeralda

1.5 miles from Playa del Carmen centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
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6,349 Reviews from our TripAdvisor Community

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Showing 4,087: English reviews
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Lynbrook, New York
Reviewed yesterday NEW

We. Just came back from an excellent week at the paradisus la Esmeralda. We traveled with our 2 boys ages 2&3. We stayed on a one bedroom master suite and it was the perfect set up for us. Both my boys sleep in a full size bed and were able to adjust to sharing the king sized sleeper sofa which...

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Thank dana d
Staten Island, New York
Reviewed yesterday NEWvia mobile

Great place, good food and Restaurants... however we were roped into " The presentation, which is a turn off, we canceled but had feed back from others that went they want to sell time shares at very large prices , my recommendation is the steer clear of this pressure, otherwise a very nice place with great staff !

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2Thank jgriz
Reviewed yesterday NEWvia mobile

This hotel is a true paradisus! We went as a couple in January 2017 for 7 nights. We specifically chose this place because it was adults only (Esmeralda part has kids). The staff went over and above to make sure we had everything we needed, Especially Ariadna juzeino from guest service, very cheerful lady, and efficient scheduling every dinner of...

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Thank manuel0503
Reviewed yesterday NEWvia mobile

We had a wonderful time for our vacation. Everyone was very friendly, food and drinks delicious, and very clean rooms. Carlos Valencia was an awesome server on the beach. Everyone was very helpful when we had questions. Things were organized and fun!

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Thank a g
Fredericton, Canada
Reviewed yesterday NEW

We just had a wonderful weeklong stay here with a 3 year old and baby in tow. We had a wonderful time in the family concierge section. This resort has struck the perfect balance of 5 star luxury while being incredibly family-oriented. Every little detail was looked after. From champagne at check-in to poolside service (think: food and drinks delivered...

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1Thank FreddybeachCasey
san francisco
Reviewed yesterday NEWvia mobile

See my review from earlier this month for Beaches Turks and Caicos as I went to both with kids 4/6 years old within a months time. Hotel is beautiful. Staff goes out of their way to be friendly and truly waits on you. Quite the opposite of the service at Beaches where the staff was pretty rude. I do think...

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Thank intub8you
New York City, New York
Reviewed yesterday NEW

For all inclusive the food is very good. The buffets are pretty good but the restaurants for dinner are excellent. You can even put your kids in the kids club and go eat at the adults only section. Lots of activities and things for the kids. Staff very friendly. Only complaint is the beach has a lot of seaweed

Review collected in partnership with Meliá Hotels International
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Thank Annette C
Squamish, Canada
Reviewed yesterday NEWvia mobile

We stayed with the family concierge side of this hotel with our children. Service was exceptional, food was delicious and plentiful!! Beach was beautiful and the pool was fun and entertaining for all ages. Would definitely go back. Our family has been to many Mexican resorts over the years and this has been the best one yet!!

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Thank ladygreysqbc
Reviewed 2 days ago NEW

It is a pleasure to be writing this review about our wonderful week long stay at Paradisus La Esmeralda! My (now) husband and I decided to have our wedding at Paradisus because they have both the family friendly side and the adults only side, which was the perfect option for our group. We had an absolute blast at the wedding,...

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Thank Lauren R
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Lauren R, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you...

Reviewed 3 days ago NEW

I want to thank you all of you , from reception, guest relations, HK, service to have such a great time. We have been in Paradisus second time, so already we know this place...but first time without kids now with our twins:) Was a great time, all the staff is very helpful , begining from guest relations staff : Florenca...

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Thank Małgorzata P
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Małgorzata P, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £225 - £751 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Mexico/Riviera Maya
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
943 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I bedrooms should have king beds”
 of 5 bubbles annettec238, 25 Feb 2017 | Read review
“We loved the swim up suite!”
 of 5 bubbles L9103BElaurenr, 24 Feb 2017 | Read review
“If you do not want to be around kids all the time stay on the La Perla side but be careful when you book, our reservation was not honored.”
 of 5 bubbles 582joshuaj, 21 Feb 2017 | Read review
“Turn down service should be earlier for families with children. We had our aid come at 9:15PM two nights when I was putting my children to bed. ”
 of 5 bubbles bethsG505IT, 21 Feb 2017 | Read review
“We had a room by the concierge pool, on the corner facing the ocean. totally quiet and private.”
 of 5 bubbles aikinghorn, 21 Feb 2017 | Read review
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