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Paradisus Playa Del Carmen La Esmeralda

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Traveller (5497)
Room & Suite (1398)
Pool & Beach (1109)
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Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“family concierge”(1,298 reviews)
“mole”(682 reviews)
“kids zone”(272 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,445)
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3,597
1,166
414
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3,597
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139
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1 - 5 of 5,418 reviews
A TripAdvisor Member
368
Reviewed yesterday via mobile

We enjoyed our stay at Paradisus. The staff was very friendly, grounds and hotel in general are well kept and beautiful and the location is a quick taxi ride to many bars and restaurants. Our room was updated and beautiful. We’d recommend staying on the...More

2  Thank A TripAdvisor Member
Hotel's Favourite
Reviewed 21 November 2017

We recently stayed for a week at the Paradisus Playa del Carmen Esmeralda. Even though we don't have children, there were many quiet and relaxing spots and restaurants without noisy kids. The facility is truly excellent, built about 6 years ago and well thought out...More

1  Thank flash531
Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded 22 November 2017

Dear flash531, Thank you so much for the great rating and review after your recent stay at Paradisus Playa del Carmen. We are so glad that you were able to enjoy all the great aspects of our property, which is a luxury playground catering to...More

Reviewed 2 days ago via mobile

There were some seaweed in the beach shore but the service was great Eduardo and Miguel from the beach service gave us a great experience and service. The hotel rooms first class and the food exquisite. Excellent for kids and adults. Mexico is great, excellent...More

2  Thank 442susanam
Reviewed 2 days ago

We met our family members down in Mexico for a week long vacation and we booked this through Costco - it was a FANTASTIC deal! The resort was more than I imagined it could be - beautiful, every room smelled amazing, super clean, incredibly friendly...More

Review collected in partnership with Meliá Hotels International
1  Thank zobebri
Reviewed 2 days ago

We went there in late April 2018 for an extended family gathering and to celebrate a couple birthdays. We would not recommend for the following reasons: 1. Restaurant reservations were very difficult to get even though the hotel was not busy. We were never able...More

Thank Eric1972
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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Restaurant
Bar/Lounge
Room Service
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Meeting Rooms
Laundry Service
Airport Transportation
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$242 - US$1,241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$242 - US$1,241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (5497)
Room & Suite (1398)
Pool & Beach (1109)
Dining (611)
Family and Play Areas (139)
Amenities (113)
Business Centre & Event Rooms (12)
Questions & Answers
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Lourielch
24 June 2018|
Answer
Response from 442susanam | Reviewed this property |
We did not had to use the kids club. There is a lot of other activities for the kids with the family.
0
Votes
21 June 2018|
AnswerShow all 2 answers
Response from undertow01 | Reviewed this property |
Yes, your butler will arrange any laundry services you might require. Ask for Fernando, he’s a genuine guy that takes pride in his work!
1
Vote
Room Tips
"None of the rooms have an ocean view, pick a pool view room. Pool swim ups are nice"
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"Choose swim up room if available and if you are not concerned with kids jumping into the water on their own."
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"It's seem to be fine the rooms allocated to us at family areas"
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"My I-PAD or the TripAdvisor site will not permit me to check hotel ratings... so for this hotel service-5..."
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