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Ocean Maya Royale

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6,064 Reviews from our TripAdvisor Community

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Showing 4,967: English reviews
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Carleton Place, Ontario
Reviewed yesterday NEW

Went with a party of 6. We stayed in buildings 16, 26, and 27...we were all very happy with the rooms. (that was after we requested a change as we all had 2 beds and wanted King beds; this was accommodated :)) The resort was a nice size and was quite beautiful. The buildings are only 2 stories, Very happy...

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Thank ilovethebeach_13
Denver, Colorado
Reviewed yesterday NEW

I've stayed at a handful of AI resorts in Mexico. For the price, this place ended up being a great stay. Because the property is smaller, you aren't having to walk a long distance to get to the beach. We loved our stay as a group of late 30s gals here but I will say the property does cater more...

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Thank lbritto
Reviewed 2 days ago NEW

Our group of 6 stayed the week of January 27th to February 3rd, 2017. The weather was great with temperatures ranging between 26 and 29 degrees Celcius during the day and down to about 20 at nights. I would recommend you bring a light sweater or long sleeve shirts for the evening and early morning. The resort is very clean...

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3Thank Steve Q
wigan
Reviewed 3 days ago NEW

We stayed here for 1st two weeks in February. Overall we liked the hotel and thought it was good value for money. As others say the grounds are lovely and the layout is spacious. We had an upper floor room near the Mexican restaurant and whilst the location was good and we had a nice view the noise from the...

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3Thank solaire8
Meridian, Idaho
Reviewed 4 days ago NEW

This was our second visit. On the first visit two years ago we really like everything about this resort. The liquor was good quality. On this last visit in February 2017 we couldn't help notice that most of the liquor was obviously watered down. The only exception was drinks that had Tequila in them. We won't return. This problem is...

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Thank Bill R
Reviewed 5 days ago NEWvia mobile

Great place to stay. Nice contrast of jungle and beach! The wildlife on the hotel grounds is humbling to see. Especially the dears. The grounds of the hotel are well tended to with lots of beautiful gardens to walk through. The choice of restaurants to eat at is good, there is an Italian restaurant on the beach, a Japanese teppanyaki...

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2Thank Josh O
Reviewed 5 days ago NEW

We would highly recommend this resort based on the price we paid for our 10 day vacation. It was not too big and every inch of the property was finely manicured and offered a variety of wildlife for our viewing pleasure. All of the restaurants were very clean, the staff were very attentive and there was a wide variety of...

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3Thank Leslie L
Washington , Iowa
Reviewed 1 week ago via mobile

Not impressed. Rooms and bath are small and stunk. Plus sewer gas smell off balconies. Forget swimming or snorkeling as there are rocks and water not clear. Food was fair but not great. Was a quiet resort and good entertainment at pool etc. just was not what we were used too.

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Thank SuM2012
OceanCustomerService, Director General at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review, we really appreciate it since this is very important for us. Also we would like you to know that we all do feel concern about it, regarding the thought result of your visit and the perception you had from the way we all accomplish our duties,...

Sarnia, Canada
Reviewed 1 week ago via mobile

We stayed the first week of Feb 2017 and loved this place. Food was amazing, rooms were very clean and staff is wonderful! Only complaint was if we set the ac under 22 degrees there's a musty smell...

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3Thank Carrie C
leamington spa
Reviewed 1 week ago

Why? * Great staff, friendly, efficient, helpful * Has to be well managed..things ran so well. * Good food overall and some excellent A La Cartes * Beautiful grounds with wildlife too..deer, iguanas, coatis * Good low rise accomodation.Our room was spacious and very clean. Great that our advance room request was met..thanks so much * Excellent housekeeping..very frequent changes...

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5Thank jimleamington

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £151 - £534 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#25 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#52 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,502 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms closest to the courtyard can be noisy at nights with the entertainment”
 of 5 bubbles 323steveq, 20 Feb 2017 | Read review
“If you want some place away from the noise of the lobby area where they have entertainment each evening you have to ask for it.”
 of 5 bubbles 723billr, 18 Feb 2017 | Read review
“We upgraded when we checked in to a room close to the pool with a view of the pool and ocean. So glad we did.”
 of 5 bubbles , 17 Feb 2017 | Read review
“we had second story with ocean view building 37”
 of 5 bubbles MelodyM585, 7 Feb 2017 | Read review
“I was 2 buildings back from the pool area... far enough away for peace and quiet- but close enough to everything with a view of the ocean. .”
 of 5 bubbles carolyncC2581TG, 6 Feb 2017 | Read review
5 of 5