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Ocean Maya Royale

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5,990 Reviews from our TripAdvisor Community

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Showing 4,909: English reviews
Fort Lauderdale, Florida
Reviewed yesterday NEW

Very nice resort. Security was very good and made us feel very safe in the resort. All Staff members were nice and very helpful. Foods were great as well. A lot of activities are going on from mooring till night. Rooms are nice size and clean. Loved adults only resort. There was no kids screaming and running :)

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Helpful?
Thank LoveTravel12345
Reviewed yesterday NEWvia mobile

Our family spent January 3rd though 10th here. 2 of us were walking with a cane. Noa came and pucked us up everytime we needed to go anywhere on the grounds. He is such a great guy! Also make time to get to know Alfredo in the main restaurant. He is a great person and wirks so your stay will...

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Thank Tracy K
Chicago, Illinois
Reviewed yesterday NEW

My husband and I just returned last night from a 5 day vacation at this resort, and we had an absolutely incredible time! Everything here earns an A+! The service, food, accommodations, spa, activities...it was all PERFECT! We were blown away by it all. Our only regret is that we didn't have more time there. Next year we are making...

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5Thank SteadE09
United Kingdom
Reviewed yesterday NEW

This hotel is fantastic for those looking a rowdy time with great food not far from Playa Del Carmen. My wife & I travelled here in November 2016 for a week as part of our honeymoon and it was worth every penny. We paid the bit extra for privilege and got a bottle of wine on arrival and a hot...

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1Thank 69Gashy69
Cranbrook, Canada
Reviewed 2 days ago NEW

We visited from January 4 to the 14th, and have seldom been so disappointed. We travel yearly to the Mayan Riviera, and have for nearly 20 years. There are 3 or 4 places that we stay at regularly, this year however, we decided to try an adults-only place. The first thing I will say is that the peace and quiet...

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Thank Walter H
Aberdeen, South Dakota
Reviewed 2 days ago NEW

Overall we were very pleased with the facility, service, entertainment and food. The staff were eager to help in any way to make our trip pleasant. I do have one advice of beware. There is the presentation talk they want to get you to sign up for a club membership with them. We specifically asked how long the presentation would...

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Thank Sdtripguy
Reviewed 2 days ago NEW

We stayed here in May, although its a lovely hotel theres not much to do. you can get drinks in the rstaaurants which do gorgeous food (my favourite was the Mexican) but theres only one main bar in the lobby where everyone goes on an evening so it gets really busy and your waiting agees to get served. The rooms...

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Thank Jo S
Michigan
Reviewed 3 days ago NEW

Be prepared to get a spiel about upgrading to H10 privilege, which we didn't want, sat through over an hour of the BS before they turned us free. Also are room was out of toilet paper, had to borrow a half of a roll from one of friends room. took three days to get tp stocked in the room. All...

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1Thank Ken725
Renfrewshire, United Kingdom
Reviewed 3 days ago NEW

Had high hopes for this hotel from reading the previous reviews on TripAdvisor. When we arrived at the hotel received a nice pleasant welcome, luggage was sorted and we were shown to our room as it began to rain. We patiently awaited the delivery of our cases, what a way to start your holiday, when they eventually arrived after 45...

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1Thank Nippy65
Leicester, United Kingdom
Reviewed 4 days ago NEWvia mobile

We have just come back from a week at the Ocean Maya Royale hotel, Riviera Maya, 5/1 - 12/1/17 and am already in deep depression. We spent an amazing week in this fantastic hotel as a group of 10 friends and it did not disappoint. From the moment we checked in, the staff could not do enough for us from...

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5Thank pogalog
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. Also thank you for mentioning our co workers Miguel, Oli and Herbert, since this is very important for them and for us. Please let us next time you are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £161 - £1,513 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,449 questions
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See all questions (1449)

Questions? Get answers from Ocean Maya Royale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade! Might get one for free. Also, be wary of Ocean-View rooms. Many were over party pool. So they could be pretty loud.”
  • Lovely patio with whirlpool tub!
  • Lovely spacious room
  • Seating area in suite
  • Beautiful comfortable suite
 of 5 bubbles SteadE09, 16 Jan 2017 | Read review
“Don't go unless you are prepared to pay for Privilege”
 of 5 bubbles Nippy65, 14 Jan 2017 | Read review
“rooms near the pool were noisy during the day because of the activities”
 of 5 bubbles 956SueB, 10 Jan 2017 | Read review
“block 25 is very quiet near buffet & restaurants, lobby”
 of 5 bubbles whitesand2travels, 9 Jan 2017 | Read review
“We had 3707, upper floor, partial view of ocean, very close to the quiet pool, La Dolce Vita and El Charro.”
 of 5 bubbles Jostlej, 28 Dec 2016 | Read review
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