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Ocean Maya Royale

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6,135 Reviews from our TripAdvisor Community

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Showing 5,023: English reviews
Reviewed 8 January 2014 via mobile

Nice, well kept resort with a few issues. Breakfast and lunch were passable at best but on the second last day we discovered that as a privledge guest you could have breakfast at the privledge club which was much better. Dinners were fairly good but don't bother with paying for wine. We tried them all looking for something half decent...

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Thank Dive4Ever
London, Canada
Reviewed 7 January 2014

I recently came back from my first trip to Mexico...and I loved it!! We travelled from Dec.27 to Jan. 3. My husband and I travelled with another couple. We arrived at the hotel around 2pm so our room was not ready (as was expected) but we were directed to a bathroom/shower/change room to change our clothes and freshen up which...

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2Thank MaryBoog
Fond du Lac, Wisconsin
Reviewed 7 January 2014 via mobile

My husband and I stayed here dec 5-11th, 2013. We had a wonderfully relaxing time and felt that we got more than we paid for. The beach was nice, food was good, staff was very friendly, room was great, and grounds were beautiful.

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1Thank Tammy B
Toronto, Canada
Reviewed 7 January 2014

The resort wasn't overly priced like some of the other resorts I have stayed at e.g Secrets Maroma, Iberostar Grand etc. The hotel itself is lovely the grounds are immaculate it is very clean and very well kept. The rooms are above average for sure, I had read previous reviews that the beds were hard, I had no problem at...

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2Thank seaton2770
Leicester, United Kingdom
Reviewed 7 January 2014

Nov 28 was our 2nd visit to the ocean maya, a fantastic getaway from the daily routine, this is a couples only resort , so you can be as loud or as peaceful as you like, & has so much or as little as you wish to do. Entertainment is ok but amusing as they are at work most of...

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2Thank Ian S
Edinburgh, United Kingdom
Reviewed 7 January 2014

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5Thank Ton444
ashford
Reviewed 6 January 2014

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7Thank charliedj
Kincardine, Canada
Reviewed 5 January 2014

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8Thank TeamShine
eagle, ne
Reviewed 5 January 2014

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3Thank jeanneriha
Spring Lake, Michigan
Reviewed 4 January 2014

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10Thank ANLMichigan
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £147 - £475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com and Jetsetter so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,552 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book there!”
 of 5 bubbles 238barbarat, 20 Mar 2017 | Read review
“If it is your honeymoon or anniversary, be sure to let the resort know ahead of time. They provided us with desserts and wine.”
 of 5 bubbles lauragH9207OB, 17 Mar 2017 | Read review
“Don't go if you are a beach person”
 of 5 bubbles lynerrington, 17 Mar 2017 | Read review
“3207 tucked up the back, so no noise and not far from pool area. View from balcony was of palms trees.”
 of 5 bubbles Donna882017, 14 Mar 2017 | Read review
“Holding 29, 33 and 36 have ocean views”
 of 5 bubbles MichelleStittsville, 13 Mar 2017 | Read review
5 of 5