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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,420 Reviews from our TripAdvisor Community

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Showing 9,602: English reviews
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Frisco, Texas
Reviewed yesterday NEW

My boyfriend and I are huge food people and were very disappointed with the food at the resort. The seafood restaurant was the best. The late night tacos at Paco's Taco's were fantastic with Ramon, he was the best! The Pizza place was also pretty good but other than that we were unimpressed. The beach area was nice and clean...

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Thank mmo1996
Reviewed yesterday NEW

This resort met all of our needs for a wonderful family vacation. The grounds are beautiful. It is a huge resort, so be prepared to walk a lot, but we saw that as a positive. We loved the beach cove for the kids. There is a small beach right on the ocean near the cove if you want to jump...

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Helpful?
Thank Dana S
Tulsa, Oklahoma
Reviewed 2 days ago NEW

For our vacation we stayed in the Royal Club. It exceeded our expectation on many levels and was well worth the additional costs. First you could stay in a relatively secluded area or you could join in with the festivities at the other pools etc. Having small children and being there during spring break it was nice to be able...

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Helpful?
2Thank dxwilliams
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Fontana, California
Reviewed 2 days ago NEWvia mobile

Grate experience this place is wonderful The shows give you a learning experience Of the Mayan history Wonderful time this place is majic you connect with nature underground rivers all next to a beautiful beach

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Helpful?
1Thank Jose C
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Reviewed 3 days ago NEWvia mobile

We stayed in the Royal Club of the resort which exceeded our expectations. We were very satisfied with all the staff/service at the Royal level but special shout out to Delfino and Julian in the restaurant! They were absolutely incredible! Funny friendly guys, it was always a pleasure seeing their faces! Victor, who worked the royal shuttle was incredible, always...

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Helpful?
3Thank Kate G
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

New York City, New York
Reviewed 3 days ago NEW

The cab ride from the airport to hotel was about 45 minutes. Upon arrival, the bell hop directed us to the front desk for check in. We arrived early, so our room wasn't ready, but we were able to use all of the facilities at the resort and we were able to leave our bags with the bell hop, who...

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Helpful?
3Thank Jessica S
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

York, United Kingdom
Reviewed 3 days ago NEWvia mobile

Just returned from this place after the most amazing week ever. The weather was perfect, the staff are so friendly , the surroundings are beautiful and I can't wait to return. To wake up in the morning and look out the window to see monkeys, flamingos, deer and iguanas all roaming free around the grounds is surreal but amazing. All...

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5Thank andy b
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Chippew Falls, United States
Reviewed 3 days ago NEW

First Club rooms were very spacious, clean and well functioning. The grounds of resort were amazingly beautiful and there was plenty of wildlife for viewing. We even had monkeys right outside our door which was pretty cool! The pools were huge and staff were very friendly. We had an amazing time and would recommend this place to those with families...

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Helpful?
1Thank Penny E
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Reviewed 3 days ago NEW

Love this resort for its fantastic service, people and property. Only thing I would change is all the timeshare salespeople hounding you continuously. All the staff are so friendly and helpful and work so hard! So clean and beautiful set in the jungle with wild animals everywhere and beautiful trails and paths. Xcaret park next door is so worth doing...

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Helpful?
2Thank Sylvia H
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

Chesterfield, United Kingdom
Reviewed 3 days ago NEW

Great holiday at the hotel all told the food was great staff second to none dianne the spa lady great Antonia and Rodrigo in tacos bar lists goes on .the accomadation spotless and animals roaming the grounds a bonus if that's your thing .the excaret park side off the hotel is a must with great shows on all day especially...

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Helpful?
1Thank Saltergate
OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review

We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £138 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were in building 19 and the elevators didnt work so definitely ask when booking if traveling with a disabled passenger”
 of 5 bubbles mmo1996, 29 Mar 2017 | Read review
“Building 21 is central to the beach and restaurants. Liked the 2nd floor, but no elevators, so be prepared for stairs.”
 of 5 bubbles danasY4045UQ, 29 Mar 2017 | Read review
“Less steps on lower floors”
 of 5 bubbles pennye863, 27 Mar 2017 | Read review
“lower floor if you don't like stairs...elevators are being installed and rooms upgraded”
 of 5 bubbles sylviah715, 27 Mar 2017 | Read review
“High floor are quiter”
 of 5 bubbles Saltergate, 27 Mar 2017 | Read review
5 of 5