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Occidental at Xcaret Destination

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Occidental at  Xcaret Destination
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11,220 Reviews from our TripAdvisor Community

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Showing 9,437: English reviews
Vancouver, Canada
Reviewed yesterday NEWvia mobile

A few photos from our amazing trip to occidental - the water in the lagoon is nice and calm (but can get crowded in the early afternoon). A quiet sandy beach can be found just in front of the royal level restaurant ... and incredible snorkeling can be found in front of the ruins.

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Thank Family_Vaca_mjxdk
Round Rock, Texas
Reviewed yesterday NEWvia mobile

Beautiful resort and the staff were very friendly and helpful! Had a great time celebrating a 50th birthday. We stayed in Building 22 and our room was great! It is a bit of a hike to the lobby area where most of the food is but we loved walking and seeing the property. Lots of animals- monkeys, flamingos, cotis, deer,...

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2Thank Christina R
Reviewed yesterday NEW

Went here as Xcaret Eco Park is next door. First arrival, bit mixed. Bell boys were great, reception staff so fast and bland welcome was meaningless at such grade of resort. Reception staff pointed you off to you room, which is at a different building. Lucky the complex is well sign posted. Room was fabulous. Spottlessly clean, great bathroom. Balcony...

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1Thank Graeme Y
Moline, Kansas
Reviewed yesterday NEW

We have stayed at this resort several times and it is nice to see the improvements that have been done. Several reviews addressed the smell of the water at the resorts beach. However it has been dry there and the smell can be attributed to decaying jungle matter. We noticed it all up and down the peninsula. We smelled it...

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Thank Lisa T
Reviewed yesterday NEW

Thank you to Chef Alvaro for cooking a beautiful Valentine's Day feast! Excellent beef fillets cooked perfectly. All the meals were very good. Great variety and 6 restaurants to choose from. Thank you for a great vacation.

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Thank Mike F
Spruce Grove, Canada
Reviewed 2 days ago NEW

We can't have enough good to say about our trip. We thoroughly enjoyed the resort, but most of all the beautiful people. Elias, Doug Holland, Rolando Diaz Tevatol, Pedro Diaz Lopez, Ivano, and our tour guide RO. These are just a few of the many wonderful people we encountered. We will definitely be returning again next year.

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1Thank dlidstone02
Reviewed 2 days ago NEW

We loved our vacation, but this is not where we will stay the next time. Our biggest complaint is the "information desk" that is located inside every building. They are not there to answer any questions. They are relentless and will literally chase after you every time you enter and leave your building. They try to trick you into attending...

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6Thank Andriana B
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

I truly regret the inconveniences you had during your stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. Regarding the Information desk on the building, we are saddened to read that they made you feel uncomfortable, they...

Province of Padua, Italy
Reviewed 3 days ago NEW

We are Occidental vacation club members who have visited all four resorts in Riverian Maya and Cozumel. Occidental Xcaret is our favorite. All staff members work hard to be cordial and to provide excellent services. The resort is unquie among Riveria Maya resorts in that it has preserved much natural jungle enviornment for walks. The overall experience and food is...

Review collected in partnership with this hotel
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4Thank Sally F
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests.

Reviewed 3 days ago NEW

It was great the pool was nice there was activities I went at Cancun the service was great but the reason that I'm rating this 4/5 is because the complete Man made Beach there snorkeling was great but there was no waves my Son was upset and there should be More trailers and they could make more trails And they...

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Thank saaketh m
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

Prince Albert, Canada
Reviewed 4 days ago NEW

This was our fifth time to this resort and it was the best. There has been a huge improvement in the meals from the a la carte restaurants and especially the buffet. Loved the different food stations: pasta, oriental, Mexican and international selections. Major improvement in the salad, fruit and desert bars. It was wonderful to be greeted by Eva...

Review collected in partnership with this hotel
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2Thank Packed2go2013
OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review

We appreciated your comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £145 - £395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No rooms are ocean view. Vacation Club members have dedicated buildings close to the First Club.”
 of 5 bubbles SallyF224, 16 Feb 2017 | Read review
“the room was clean and the service was excellent we were in a building 22 very quiet.”
 of 5 bubbles kimberlydorn, 15 Feb 2017 | Read review
“Stay near the lobby!”
 of 5 bubbles joeguarin, 15 Feb 2017 | Read review
“Royal club get you close to the ocean, private beach, private pools and the best restaurant”
 of 5 bubbles adrienlarouche, 14 Feb 2017 | Read review
“I believe if renovations ever get completed any room would make for a nice stay.”
 of 5 bubbles tvdelhomeau, 14 Feb 2017 | Read review
5 of 5