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Occidental at Xcaret Destination

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Traveller (15763)
Pool & Beach (3149)
Video (1)
Certificate of Excellence


Certificate of Excellence
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination.
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Property amenities
Fitness Centre with Gym / Workout Room
Free parking
Breakfast included
Adult pool
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Tennis Court
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
Park View
Hotel links
Visit hotel website
Special Offer:32% off
Hotel deals
100Room tips
Traveller rating
  • 7,980
  • 5,133
  • 2,022
  • 928
  • 718
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Popular mentions
My family loved that the hotel was filled with nature and wildlife. Every hotel employee is polite and friendly, and will ensure you are well cared for during your stay. Our room was cleaned daily, and would come at a later time if the room was occupied. The servers in the
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Hotel's Favourite
I have been a Disney Vacation Club member since 2007, I wish I had known about this resort years ago. It had such an Animal Kingdom feel to it. There is wild life through out the resort, Monkeys, Parakeets and other exotic birds, Iguana's, deer, and the list goes on. The photo
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Response from OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination
Responded 1 week ago
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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The staff was so fantastic! Especially our concierge Mauricio at building 20. He was so kind and genuine, truly great at his job. Took fantastic care of our family and paid extra special attention to our mom! Thanks Mauricio! Another big thank you to Miguel who we met at the
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During our wonderful two week stay at Occidental Xcaret, my family celebrated my dad’s 60th birthday, and my fiancé and I got engaged. GROUNDS: Grounds at the Occidental Xcaret are simply beautiful. We arrived from a long flight from the UK at night, so our first impression of
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We spent 10 nights in a Royal Level suite and enjoyed every minute. The staff were very friendly and helpful. The Royal Level restaurant provided wonderful meals that were attractively served, and the restaurant has an open-air seating area that views the ocean. All of the
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Review collected in partnership with Barcelo Hotels & Resorts
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
I shopped online and the options are much broader and can be less expensive. If you use the hotel, you have one or two options and pay more. You also get put on larger group type of excursions. If you wait and go to 5th Avenue, the vendors will give you the best deal if you negotiate, but it feels sketchy even though it is pretty safe. If it were me, I would book online and use Trip Advisor ratings to double check. If you do Chitzen Itza pack your own lunch / breakfast. If you go snorkeling, I would ask the group the best place. We went with DREAM 1 to two snorkeling areas and these locations did not compare to an area the locals in Cozumel took us to. I just don't remember the name. I do know snorkeling in Cozumel is way better than in Playa Del Carmen.
0 votes
Thank you for the completely unsolited advice, I’ve already bought owed this property, not really looked for someone to put a downer on it when it sounds like you’ve not actually been
0 votes
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Yes, there is a small bar in the Royal Club, with premium liquor.
1 vote
Is it better to buy a week pass for the eco park or just to pay for what you want to do ?
The park will take you two days to get through and a third day to go back to what you enjoyed the most.
0 votes
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"Top floor have a better view and less noise level"
"higher floors may allow to see more monkeys if you are near the trees."
"I was on the second floor and guess from 3rd floor were very loud, moving staff around all the time"
"The Concierge Deluxe room was close to the pools, and mini bar was stocked daily."
"Rooms on the top floor of buildings 30 and 31 get the best view of the ocean."
US$153 - US$418 (Based on Average Rates for a Standard Room)
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Occidental Grand Xcaret All Inclusive Resort
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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