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    Occidental at Xcaret Destination

    Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
    011 44 1506 243093
    Hotel website
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    Lowest prices for your stay
    30/10/2017 31/10/2017
    US$196
    US$182
    SAVE US$14
    US$196
    US$194
    Traveller (12843)
    Pool & Beach (2775)
    Room & Suite (1214)
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    Overview
    • Excellent48%
    • Very good31%
    • Average12%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “royal club” (1,501 reviews)
    “man made beach” (430 reviews)
    “fun club” (352 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Occidental at Xcaret Destination
    Special Offer: Join my Barceló
    Hotel deals
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    Paradisus Playa del Carmen La Perla
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    #20 of 211 hotels in Playa del Carmen
     
    Paradisus Playa Del Carmen La Esmeralda
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    Mahekal Beach Resort
    2,809 reviews
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    The Royal Haciendas All Suites Resort & Spa
    3,680 reviews
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    Rooms
    30 Oct31 Oct
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (13,076)
    There are newer reviews for Occidental at Xcaret Destination
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    4,531 - 4,535 of 10,789 reviews

    Reviewed 17 January 2015

    Excellent hotel. I stayed for 6 days and was blown away by the the service and facilities. Everyone was so lovely and willing to help. I felt very safe as a solo female traveller. I was able to organise my tours with ease, ate delicious...More

    8  Thank GeoM M
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded 21 January 2015

    Dear GeoM M, The entire team would be happy to hear your kind compliments, such kind of feedback helps in team motivation and recognition. Please allow us to thank you for a wonderful review you have put for us during your stay at Occidental Grand...More

    Reviewed 17 January 2015

    We visited the Occidental Grand Xcaret resort for the 2nd time July 4th weekend 2014. We requested building 20 3rd floor once again and had no issues with our room. We don't mind the stairs and there is no elevator but we don't mind them....More

    4  Thank travelsbyJnJ
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded 21 January 2015

    Dear travelsbyJnJ, It is always a great motivation and recognition for our teams to hear about guest satisfaction which is our main goal. Your appreciation of our hospitable staff, the diverse selection of our breakfast buffet in our restaurant, as well as the overall service...More

    Reviewed 16 January 2015

    I just got back from my week vacation in Mexico and I stayed at the occidental in Playa Del Carmen with my mom. I received the most amazing service and treatment I ever have from EVERY staff member at the occidental.. always smiling as they...More

    7  Thank Janine C
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded 21 January 2015

    DearJanine C, Thank you for sharing your comments about your stay at Occidental Grand Xcaret. We are delighted that you enjoyed your recent visit with us. We really appreciate you sharing your wonderful experience in particular the excellent service and hospitality provided by our staff....More

    Reviewed 16 January 2015

    The grounds of Occidental Grand Xcaret and (connected) Xcaret theme park are expansive and lush. Several pools snake around the property and one is just a stone's throw from the entrance to any building. The "homemade" beach was small but beautiful. We didn't have to...More

    4  Thank Lee F
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded 21 January 2015

    Dear Lee F, Thank you for taking the time to convey your comments about your experience during your stay with us. We appreciate your feedback as this helps us understand the areas we need to strive for improvement upon. We have carefully noted each point...More

    Reviewed 16 January 2015

    Stayed 5 days ..... Front desk people were rude and not willing to help ..... rooms below average for the price ..... food average at best .... Beach Club was an excellent choice to dine. A lot of walking to get were you want to...More

    4  Thank 430edwin430
    Response from Itze P, Reputation Management at Occidental at Xcaret DestinationResponded 21 January 2015

    Dear 430edwin430, Thank you for your honest feedback. Please allow us to express our deepest apologies for the manner in which you were handled by our Front Desk. We know that the incident that you have experienced must have been very unpleasant for you. In...More

    Paradisus Playa del Carmen La Perla
    9,027 reviews
    #20 of 211 hotels in Playa del Carmen
     
    Paradisus Playa Del Carmen La Esmeralda
    7,481 reviews
    #33 of 211 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,809 reviews
    #28 of 211 hotels in Playa del Carmen
     
    The Royal Haciendas All Suites Resort & Spa
    3,680 reviews
    #48 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Beachfront
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$170 - US$648 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #39 Top resorts Hotel in Playa del Carmen
    • #45 Luxury Hotel in Playa del Carmen
    • #48 Family Hotel in Playa del Carmen
    • #48 Spa Hotel in Playa del Carmen
    • #50 On the Beach Hotel in Playa del Carmen
    • #77 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 764
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Barcelo, Hotels.com, TripOnline SA, Orbitz, Cheap Tickets, HotelsforEveryone, Travelocity, Hotwire, Evoline ltd, getaroom.com, Cancelon and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Occidental Grand Xcaret Hotel ,
    • Occidental Grand Flamenco Xcaret ,
    • Grand Flamenco Xcaret ,
    • Xcaret Grand Occidental ,
    • Occidental Xcaret ,
    • Hotel Xcaret ,
    • Xcaret Playa Del Carmen ,
    • Grand Xcaret Occidental ,
    • Xcaret Hotel ,
    • Grand Occidental Xcaret
    Add Photo Photos
    Traveller (12843)
    Pool & Beach (2775)
    Room & Suite (1214)
    Dining (978)
    Hotel & Grounds (8192)
    Family and Play Areas (113)
    Bathroom (98)
    Business Centre & Event Rooms (17)
    Nearby
    The Royal Haciendas All Suites Resort & Spa
    3,680 reviews
    1.52 miles away
     
    Mahekal Beach Resort
    2,809 reviews
    1.99 miles away
     
    Paradisus Playa Del Carmen La Esmeralda
    7,481 reviews
    1.12 miles away
     
    Paradisus Playa del Carmen La Perla
    9,027 reviews
    1.15 miles away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    traveler_the
    20 October 2017|
    AnswerShow all 2 answers
    Response from OccidentalatXcaret | Property representative |
    Dear traveler_the, OXD belongs to Barceló ando Hotel Xcaret méxico belongs to Xcaret.
    0
    Votes
    Google Translation
    Alanna R
    20 October 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear Alanna R, Please provide me your email by private message and we will send you the information.
    0
    Votes
    Google Translation
    Alanna R
    20 October 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear Alanna R, Shorts, tank tops, flipflops or sandals are not allowed in all our a la carte restaurants. for men No beach clothes and bikinis. for women.
    0
    Votes
    Google Translation
    Room Tips
    "choose the upgrade option. definitely worth it"
    Read review
    "Building 21 is by the quieter pool but you don't get good views."
    Read review
    "ask for a pool room view"
    Read review
    "Avoid building 11 --it is by the parking lot and main entrance and a lot of the rooms in that building..."
    Read review
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