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Hotel Riu Lupita

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Traveller (4032)
Pool & Beach (969)
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Overview
  • Excellent37%
  • Very good41%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“beach club”(261 reviews)
“shuttle bus”(79 reviews)
“animation team”(65 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Pool
Restaurant
Free Shuttle or Taxi Services
Family Rooms
3 Star Hotel
All hotel details
Additional information
Offers from Hotel Riu Lupita
Special Offer: Receive 500 free points
Hotel deals
Offers from Hotel Riu Lupita
Special Offer: Receive 500 free points
Hotel deals
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Reviews (3,198)
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1,070 results
Traveller rating
371
388
189
80
42
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LanguageEnglish
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371
388
189
80
42
Show reviews that mention
All reviewsbeach clubshuttle busanimation teamquiet poolevery other daymain poolmattress toppersmall resortmain restaurantmini barthe mexican restauranttennis courtsother resortsevening showsceiling fanplenty of sunbedssecond week
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1 - 5 of 1,070 reviews
Reviewed 4 days ago via mobile

Riu Lupita was nice but was rather a 3* star hotel than a 5* because it is so outdated, not even having wi-fi connection in the rooms. The only problem we had was the noise during nights, the walls are super thin between the rooms...More

1  Thank HousekeeperOnHoliday
Hotel's Favourite
Reviewed 15 June 2018 via mobile

This is our 5th Riu but 1st time to Mexico and we will be back, maybe later in the year. Staff, can't do enough for you, super friendly and awesome. The hotel is not on the beach but the free bus is quick and reliable...More

5  Thank Matthew W
Reviewed 5 days ago via mobile

You talk about a vacation! I must say I was very skeptical about the amount of fun that I would experience in Mexico due to the fact I was alone. But the staff was very polite and aware of my needs. Karen and Ruth were...More

1  Thank akilstlouis08
Reviewed 6 days ago

Myself and my friend stayed in the wonderful Hotel Riu Lupita from June 22nd to 29th 2018 and had an amazing time! The staff could not do enough for us and you were always greeted with a smile. We always sat in the same place...More

2  Thank Ashling D
Reviewed 1 week ago via mobile

If your English and want a nice, fun and enjoyable holiday I would swerve this hotel. Stayed here for a week and honestly regretted almost every single second of it. Literally ready to come home after the 2nd day, after taking a 9hour flight to...More

3  Thank jesskershaw
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu LupitaResponded 4 days ago

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We place great importance on providing our guests with unforgettable experiences and it is disappointing to see that you left our hotel thinking otherwise. We appreciate our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Multilingual Staff
Wheelchair access
Dry Cleaning
Laundry Service
Concierge
Breakfast Available
Things to do
Pool
Restaurant
Tennis Court
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$140 - US$325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Top resorts Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
Room types
Family Rooms
Details
Price range
US$140 - US$325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Top resorts Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
Room types
Family Rooms
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Traveller (4032)
Pool & Beach (969)
Room & Suite (688)
Dining (486)
Amenities (112)
Family and Play Areas (105)
Business Centre & Event Rooms (6)
Questions & Answers
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vannyvanvan
9 July 2018|
Answer
Response from bryanb | Reviewed this property |
Cigarettes - seems to vary for some reason. My aunt brings 2 cartons from Canada with her each time without any problem yet we were talking to a couple guys from Europe and they had theirs confiscated upon going through... More
1
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Billy T
4 July 2018|
AnswerShow all 2 answers
Response from elitemagpie | Reviewed this property |
Shorts accepted in all restaurants. The dress code is definitely on the relaxed side.
1
Vote
Traci_duncan
4 July 2018|
Answer
Response from elitemagpie | Reviewed this property |
Depends what you mean by 'usable'. The beach itself is fantastic, but the sea has a lot of seaweed in it. Lots of people in it, you can go for a swim if you don't mind the odd slimy thing touching you!
1
Vote
Room Tips
"Ask for a mattress topper, the mattress is very hard!"
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"We had room 2013, away"
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"Golf course views are nice on some rooms"
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"A room in block 28 has the advantage of a wifi connection on the balcony, which overlooks the relaxing pool."
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