We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Koox Caribbean Paradise Hotel

Show Prices
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Koox Caribbean Paradise Hotel
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

354 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 93: English reviews
Start your review of Koox Caribbean Paradise Hotel
 Click to rate
Ottawa, Canada
Reviewed 2 weeks ago

But because of the location, you also get the street noise. There is a pool on the third floor which is great... our room was facing the pool so we loved it... the water pressure was good enough in the shower and it was hot ... there is a coffee shop located in the hotel's entrance... the concierge is always...

 Report
Helpful?
Thank Annee525
Brisbane, Australia
Reviewed 6 March 2017 via mobile

Our room was located above a busy street and late night club below. The band sounded like they were literally playing in our room... all night. Impossible to sleep here!! Other major failings: Hard beds. Slow wifi. Poor service from the front desk. And a big one was the total lack of water pressure, and 'Luke warm' was about as...

 Report
Helpful?
1Thank Jazoir
Fort Langley, Canada
Reviewed 17 February 2017

Hotel was for a two night stay at the end of a G Adventures tour. It served the purpose ... was in a central location c lose to all the shops, bars, restaurants and easy walk to the beach. Rooms were a bit odd ... our room for two had a huge cot in it that we had to climb...

 Report
Helpful?
Thank Lolitravels
Regina, Canada
Reviewed 29 January 2017 via mobile

I was moved to this hotel for one night after another reservation fell through. It was relatively clean and safe. The shower was hot with good water pressure. The location is both a blessing and a curse. It's conveniently located close to many restaurants and shops, but it's really noisy at night.

 Report
Helpful?
Thank Kim B
Knoxville, Tennessee
Reviewed 31 December 2016

The people who work here deserve at least five stars, to a person. The location is excellent. Sorry, but it's all downhill from there. A large group of us stayed the week before Christmas, and business was booming. Apparently, the elevator in this building has not worked in at least ten years. That meant I had to go up four...

 Report
Helpful?
2Thank heyjudithz
KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise Hotel, responded to this review

Dear guest, Thanks a lot for your review about your stay at our hotel and really, we are happy to know all the issues that you found incorrect, bad, problems, so we can improve our daily work. We're sorry about them and we'll work to resolve them urgently. Thanks again for chosen us and we look forward to welcome you...

Saint Louis, Missouri
Reviewed 14 November 2016

 Report
Helpful?
Thank DanS_2728
Reviewed 18 October 2016 via mobile

 Report
Helpful?
1Thank Adri C
KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise Hotel, responded to this review

Reviewed 29 September 2016

 Report
Helpful?
Thank Hollie S
Reviewed 29 September 2016 via mobile

 Report
Helpful?
Thank Aymen S
Tbilisi, Georgia
Reviewed 4 September 2016 via mobile

 Report
Helpful?
Thank MarkHinCabinJohn

216 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (139)
Viewed
Business Centre/Function Rooms (2)
Viewed
Hotel & Grounds (32)
Viewed
Pool/Beach Area (17)
Viewed
Room/Suite (21)
Viewed
Family/Play Areas (1)
Viewed
View from Room (11)
Viewed
Dining (2)
Viewed
Bathroom (4)
Viewed
Other (49)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (65)
Viewed
Deluxe One Bed (20)
Viewed
Pool (6)
Viewed
Standard (23)
Viewed
The Hotel (16)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (7)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.6 mi away
Sunrise 42 Suites Hotel
Sunrise 42 Suites Hotel
#59 of 213 in Playa del Carmen
277 reviews
0.2 mi away
Hotel Hacienda Maria Bonita
Hotel Hacienda Maria Bonita
#150 of 213 in Playa del Carmen
229 reviews
0.3 mi away
Hotel Hacienda Real del Caribe
Hotel Hacienda Real del Caribe
#105 of 213 in Playa del Carmen
512 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Playa del Karma
Hotel Playa del Karma
#127 of 213 in Playa del Carmen
558 reviews
0.1 mi away
Hotel Boutique Posada Mariposa
Hotel Boutique Posada Mariposa
#113 of 213 in Playa del Carmen
489 reviews
0.2 mi away
Hotel Las Golondrinas
Hotel Las Golondrinas
#98 of 213 in Playa del Carmen
443 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
Show More
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Koox Caribbean Paradise Hotel staff and other travellers.
15 questions
Ask a question
El Paso, Texas

See all questions (15)

Questions? Get answers from Koox Caribbean Paradise Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room facing the back if you want a quiet room”
Annee525, 5 Apr 2017 | Read review
“a few nice rooms overlooking the pool. Ask for one of these.”
Lolitravels, 16 Feb 2017 | Read review
“Try to be as far from the pool as possible”
DanS_2728, 14 Nov 2016 | Read review
“The poolsite has some rooms with nice balkonies”
, 11 Aug 2016 | Read review
“Best views at the second floor, where the pool is located with an amazing view to Quinta Alegria Shopping Mall”
verog372, 28 Feb 2016 | Read review
5 of 5