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Secrets Capri Riviera Cancun

10,292 reviews
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Traveller (8438)
Pool & Beach (2058)
Room & Suite (1602)
Overview
  • Excellent67%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“cactus club”(382 reviews)
“seaside grill”(605 reviews)
“desires bar”(187 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Secrets Capri Riviera Cancun
Special Offer: Winter Greataways!
Hotel deals
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,292)Write a Review
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Traveller rating
6,318
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700
274
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6,318
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700
274
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1 - 5 of 9,680 reviews
Reviewed yesterday via mobile

While there is a beach here, this not a beach experience kind of resort. The poolside atmosphere and bar make up for that though! The staff is superbly friendly, and the welcome is fantastic. Tell them if you are celebrating anything special on your vacation...More

Thank Deanna S
Reviewed 2 days ago via mobile

I really wanted to like this resort - it's beautiful and small and the people seem much more genuinely friendly than at some of the other Secrets I've stayed at (this is my 6th). However, it's an older resort and it shows. We had heavy...More

Thank EmilyMIllinois
Reviewed 2 days ago

We are still here now. Checked in Tuesday evening and all was good until Thursday am. No hot water. It is now Friday 1:30 pm and still no hot water. Went up twice and called once Thursday and was given a different story all 3...More

1  Thank Bob K
Reviewed 3 days ago

One of the best places in Cancun. Everyone was great. Everyone was so kind, friendly and helpful. We loved the peeps who helped with pool entertainment(Mira, Estephanie and Charlie). They were so much fun. Also had great poolside people(Karen who I hope is feeling better...More

Thank Sandy B
Reviewed 3 days ago via mobile

The hotel was very nice, the room was clean and the housekeeping and night turn down service was amazing!! The waitstaff on the beach and pretty much everywhere was also amazing! The ocean had seaweed but that had a staff of at least 5, daily,...More

Thank Sandra L
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1234561936
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$273 - US$712 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$273 - US$712 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (8438)
Pool & Beach (2058)
Room & Suite (1602)
Dining (838)
Amenities (96)
Business Centre & Event Rooms (30)
Family and Play Areas (25)
Questions & Answers
Ask a question
Richard W
21 February 2018|
AnswerShow all 2 answers
Response from 1957luv2travel | Reviewed this property |
That's a pretty fair tipping policy
1
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Richard W
21 February 2018|
AnswerShow all 2 answers
Response from christina g | Reviewed this property |
us dollars is fine. Take lots of $1 bills. if you're there at least a week you'll need $200+ in ones for tipping. My first time there and my cousin said she took $300+ in $1 for tipping and now I know why. Everybody gets... More
1
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123456334
Room Tips
"Tropical view."
Read review
"Ocean View 5th floor. It was nice, Ocean View Jr. Suite w/ access to the grounds much better choice/offered a..."
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"Ocean View is beautiful but Tropical View saves 20%, didn't spend much time in the room so we'd..."
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"We had Room 202 to start with and the VIEW WAS AMAZING! Our group was on the 3rd floor so we moved up there..."
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