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Luna Blue Hotel

950 reviews
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Traveller (701)
Room & Suite (361)
Pool & Beach (133)
Overview
  • Excellent68%
  • Very good25%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“swing bar”(48 reviews)
“la quinta”(15 reviews)
“mamitas beach”(10 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Airport Transportation
Bar/Lounge
2.5 Star Hotel
All hotel details
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (950)Write a Review
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1 - 5 of 881 reviews
Reviewed 4 November 2017 via mobile

I am a local. I used to about 2-3 times with the former bartender Jorge and I had never had any issue. But with the new management, I am very disappointed about the poor service. My wife went with a friend while bar was empty....More

Thank Patrice C
Response from Itzel S, Gerente at Luna Blue HotelResponded 3 weeks ago

Hello Patrice, how are you? sorry about that, we are sad to know this situation we hope you give us one last chance to visit us, we offer you an apology and 2x1 in margaritas and 10% discount on your bill. Send me an e-mail...More

Reviewed 1 November 2017 via mobile

We have always stayed at the large resorts-this time we wanted to try something more local. Luna Blue Hotel was GREAT! The staff couldn't have been nicer. We had a free breakfast every morning at the best little cafe-Climada-more than you could ever eat. The...More

Thank christyd643
Response from Itzel S, Gerente at Luna Blue HotelResponded 3 November 2017

Hello Christy, thanks for your comment we , we are happy to know that your stay was pleasant, we hope to see you soon, you are welcome anytime.

A TripAdvisor Member
3
Reviewed 18 October 2017 via mobile

Nice place but could use some “TLC” & money put into building. Staff were great and rooms were clean no real complaints. Price was fair for off season. Location is fantastic just off of 5th Avenue. Weather wasn’t the best but that’s no ones fault.

Thank A TripAdvisor Member
Response from Itzel S, Gerente at Luna Blue HotelResponded 20 October 2017

Hello, Thank you for your comment, we appreciate the feedback, already we started working on the project for next year, you will have very good news about us. Have an excellent day.

Reviewed 27 September 2017

Good location with plenty of shops nearby (including an excellent vegan cafe across the street... forget the name). The interior courtyard area is beautiful (looks like a lush mini-jungle). Pool looked very clean and staff was quite friendly. That being said, the room itself was...More

Thank Nina K
Response from Itzel S, Gerente at Luna Blue HotelResponded 14 October 2017

Hello Nina, thank you for your comment we want you to feel at home, we can offer alternatives to make your stay pleasant, we hope to see you soon, you are welcome anytime.

Reviewed 4 September 2017 via mobile

Smallish and well located near 5th Ave where all the shops and restaurants are. Nice open air bar. Great staff (Juan). Fabulous tropical landscaping. Very clean. Starbucks is around the corner. Yoga studio and vegan cafe across the street. (I am not a vegetarian, but...More

Thank Carolin M
Response from Itzel S, Gerente at Luna Blue HotelResponded 20 October 2017

Hello Carolin, It's important to us your comments, we are working to be the best place to take a break, you are welcome anytime. Have a great day.

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Traveller (701)
Room & Suite (361)
Pool & Beach (133)
Dining (35)
Hotel & Grounds (501)
Bathroom (17)
Family and Play Areas (2)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Airport Transportation
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Bar/Lounge
Details
Price range
US$62 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Romantic Hotel in Playa del Carmen
#73 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$62 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Romantic Hotel in Playa del Carmen
#73 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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