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The Royal Playa del Carmen

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14,729 Reviews from our TripAdvisor Community

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Showing 12,579: English reviews
Reviewed yesterday NEW

From the staff being absolutely Southwest-ian and Nordstrom-ian, to the amazingly unique tastes of every food and drink we ordered -- the Royal Playa del Carmen was perfect! Our housekeeper Rebecca rocked, room service and bar service always prompt, pools and beaches were impeccable, and the entertainment was super sexy and fun! Our dive excursion to the Cenotes was booked...

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Thank Milehimommy
Vermillion, South Dakota
Reviewed yesterday NEW

Not the first time at the Royal Playa del Carmen and there are so many reasons to keep coming back. From check in to check out the trip which brought together 5 college sorority sisters was fabulous! Great food, fabulous rooms, fun drinks, beautiful beaches, shopping, day trips, pool days, and on and on...the only "con" to mention is the...

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1Thank Sharon A
Boston, Massachusetts, United States
Reviewed yesterday NEW

We returned about a week ago from what my family agrees is one of our best vacations ever! Was there with husband and 3 adult children - great to stay at an adults-only resort now that my youngest is 18. We chose the Royal partially for the location - within walking distance to 5th Avenue. While that was a big...

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1Thank Kathryn C
Tacoma, Washington
Reviewed yesterday NEW

This is by far the BEST resort we have ever stayed at. From the moment we arrived we become pampered guests. We were given a welcome drink and quickly checked in by Oswaldo. He suggested restaurants for dinner as well as available room upgrades. The food and staff in every restaurant was FANTASTIC ! from the taco bar at Rincon...

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1Thank seanphummel
Wichita, Kansas
Reviewed yesterday NEW

Our first visit and we cannot wait to return! Staff is wonderful and very accommodating, rooms are very nice and well attended to. Restaurants are wonderful as are all the bars. Entertainment staff did a good job at the pool and Amelia was our fave outside wait staff! Chef at El Mediterraneo prepared the tuna caught by some of our...

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1Thank nanieo22
Dallas, Texas
Reviewed yesterday NEW

room is very big and comfortable, very clean, good cleaning service, spa service fantastic .the beach is large,sandy and clear of debris. restaurants very good,drinks are great. amazing rip, we will be back

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1Thank tanya373
Reviewed 2 days ago NEWvia mobile

This is our third trip to The Royal in Playa del Carmen and have nothing negative to say...except we are too much great food and drank too many delicious drinks! Our server, Erick, was exceptional. He was funny, fast with our drinks and very friendly/personable. Coming back to our room each evening, to find another surprise of flowers, or hot...

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3Thank Kathy M
Reviewed 2 days ago NEW

Excellent food and service. Our waiter was Arcos and he really treated us with the up most respect. He was outstanding along with our Hotess Engry and the Captain Arturo. You just couldn't ask for any better service or food!

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1Thank Jim T
Denver, Colorado
Reviewed 2 days ago NEW

We just stayed here in Jan. 2017 for a week. It was amazing, relaxing, and a divine get-away. From the stellar staff, Cruz, at El Mediterráneo working with the chefs to make a special fish taco lunch. We felt special spoiled and like royalty. We upgraded to the rooms with the private, heated pools...so worth it! We would go back...

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1Thank amandarumfelt7
Boston, Massachusetts
Reviewed 2 days ago NEW

We could not speak more highly of this hotel. The Staff: The staff are truly what separate this all-inclusive from the rest. My family and I have stayed at various different all-inclusives before, but always opt to try a new one for our next vacation. We have always enjoyed the staff at these other all-inclusives and did not see any...

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3Thank alacatena17

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £264 - £637 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico/Riviera Maya
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,519 questions
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Bradford, United Kingdom
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The partial ocean view junior suite is a good value, but there are some that have more of a "back door employee entrance" view vs. ocean.”
 of 5 bubbles Milehimommy, 22 Jan 2017 | Read review
“Suites with swim out pools are fantastic”
 of 5 bubbles seanphummel, 22 Jan 2017 | Read review
“higher floors have better view and quieter”
 of 5 bubbles tanya373, 22 Jan 2017 | Read review
“Garden view is beautiful”
 of 5 bubbles jimtA196IC, 21 Jan 2017 | Read review
“If you are not Ocean Front --you might cut your costs by going to a garden View or pool view”
  • Eleanor turns 70
 of 5 bubbles larrym714, 21 Jan 2017 | Read review
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