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The Royal Playa del Carmen

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The Royal Playa del Carmen
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15,144 Reviews from our TripAdvisor Community

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Showing 12,927: English reviews
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Denver, Colorado
Reviewed yesterday NEW

My boyfriend & I spent 7 nights at The Royal Playa del Carmen from March 8-15. We had a wonderful stay at another Playa Resorts property, Hyatt Zilara, in Cancun last year and wanted to stay at The Royal PDC because the resorts are very similar. We had in a lovely central garden room on the third floor, with a...

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1Thank Sandee R
Reviewed 2 days ago NEW

I must say that really felt quite amazed at the Royal Playa del Carmen !!! I have no complains or bad comments concerning ameneties , service and staff in general I stayed there by the middle of this month and to be honest , is a place that I would highly recommend to my friends and family. There was an...

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1Thank Magdiel M
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Magdiel M, We truly appreciate your review, it is really nice, and makes feel very proud of Cesia!!!! Thank you again and we hope that you come back and enjoy once again of all our services!

Sherburn, Minnesota
Reviewed 2 days ago NEWvia mobile

This was my fourth trip to The Royal. Honestly, the staff MAKES your trip! Mario (my longest friend), Angel (Sharky), Magdiel and Silvia are so fantastic. My friends forever! Love Israel, Edwardo, and missed Juan at the pool. Such a great entertainment and workout staff. The food at this resort is spectacular. If you can't find something you like you're...

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1Thank MikeRingo74
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear MikeRingo74, Thank you for your kind words about our staff, we are very proud of them!! Our top priority is to offer an exceptional service to each of our guests and it is very satisfying to read that this was your case. It will be an honor to have the opportunity to host you once again in the near...

Lavista NE
Reviewed 2 days ago NEW

Having just returned from our trip to The Royal Playa del Carmen, I can easily say that this was by far our favorite resort at which we’ve stayed! Each and every staff member greeted us with a warm smile and was extremely helpful and friendly. Every request was greeted with a “Certainly!” The check-in and check-out process was a breeze....

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Thank JodsterJ
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear JodsterJ, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you for such a positive review. We truly appreciate your wonderful comment, it is really nice, and make us feel very proud of our beautiful property and staff!! It will be an honor to have the opportunity to host...

Molalla, Oregon
Reviewed 2 days ago NEW

My husband and I had taken our children to the family friendly sister hotel of Grand Caribe, Cancun a few yrs ago. We stayed in a presidential suite which gave us access next door to The Royal, Cancun (Renamed the Hyatt Zilara) which we explored and dined at while our children enjoyed room service in our suite. We found both...

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Helpful?
Thank RnK15
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear RnK15, Thank you so much for your fantastic review! We are very happy to hear that it was a great experience for you. Thank you for choosing us to spend your vacation. Also want to mention that we really appreciate your great point of view! We are looking forward to host you again very soon it will be an...

Toronto, Canada
Reviewed 3 days ago NEW

We just came home from 8 glorious days (March 10 – 18, 2017) at The Royal Playa del Carmen. It was my daughter’s 3rd visit and my 4th. We are already planning to return next March break. This is officially our home away from home. When we arrived, our room welcomed us with a “Welcome Home” banner in rose petals....

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Thank maryPuntaCana
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear maryPuntaCana, We would like to express our sincerest gratitude for your recent visit to THE Royal Playa del Carmen and also want to thank you for sharing this great review! It really makes us feel totally satisfied when we know that we accomplished our goal of making you feel pampered. Rest assured that the staff members you have mentioned...

Ottawa, Canada
Reviewed 3 days ago NEW

My wife and I visited The Royal in mid-March 2017 for a one week, all inclusive vacation and had a first-rate experience. The setting is beautiful, with a gorgeous stretch of beach facing the resort island of Cozumel. The hotel itself is large, well-appointed and immaculately maintained. We opted for a Royal Suite and it was very spacious and well...

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1Thank R2017ricbec
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear R2017ricbec, Thank you for taking time out to share your experience! We definitely feel very pleased to read this review, thank you so much for all your kind words to our staff, this is the best way to know that they are doing an excellent job. It will an honor to have the opportunity to host and pamper you...

Washington DC, District of Columbia
Reviewed 3 days ago NEW

I traveled with my husband for a cousin's wedding March 16-20. We wanted a suite so we can entertain some of my family members. We reserved a suite but to our surprise we had Butler Service.. Carlos Marin was AMAZING!!! helped us get reservations, asked questions about our allergies and food preferences, so every restaurant we went to already knew...

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2Thank Diana T
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Diana T, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We truly appreciate your wonderful comment, it is really nice, and it makes us feel very proud of our entire staff and beautiful property!! Our top...

Macedonia, Ohio
Reviewed 3 days ago NEW

We just had my daughters wedding at the Royal, Playa Del Carmen and I can't say enough good things. The hotel is top notch but the special attention to the wedding itself that Charon Fincken, Wedding Specialist, gave was unbelievable. No detail was left out. She is truly a blessing and everything just went smoothly. We had about 43 guest...

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Thank _evytorres
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear _evytorres, We really appreciate this review. We are very happy to hear that your daughter´s wedding was a great experience for you and your whole family and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us for this special event. Thank you...

Reviewed 3 days ago NEWvia mobile

Service is absolutely top notch. From the moment you arrive Carlos is there to greet you and make you feel welcome. Restaurant staff was incredibly accommodating. My wife has gluten allergies and they made her special drinks, dinner and desserts, all with the best attitude. At home we usually struggle to find good menus and staff that even cares or...

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Helpful?
Thank Cody M
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Cody M, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We look forward to welcoming you again in the near future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £254 - £467 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Mexico/Riviera Maya
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#23 Green Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,627 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing the main pool offers great convenience and love the vibe”
 of 5 bubbles maryPuntaCana, 21 Mar 2017 | Read review
“Rooms with soaking pools are quieter and great!”
 of 5 bubbles dianat246, 21 Mar 2017 | Read review
“Garden view all have ocean view.”
 of 5 bubbles _evytorres, 21 Mar 2017 | Read review
“Ocean View room is worth the price”
 of 5 bubbles jessica7325, 20 Mar 2017 | Read review
“Upgrade to an ocean view suite!”
  • Dressing area of master bath
  • View of the main hotel area from our room
  • Kitchen area
  • Foyer area
  • Dining area and living room
  • Living Room Area
 of 5 bubbles Deblajuice, 18 Mar 2017 | Read review
5 of 5