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Illusion Boutique Hotel by Xperience Hotels

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Traveller (612)
Room & Suite (373)
Pool & Beach (235)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(36 reviews)
“perfect location”(41 reviews)
“balcony room”(11 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,714)
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833 results
Traveller rating
476
246
61
33
17
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Time of year
LanguageEnglish
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476
246
61
33
17
Show reviews that mention
All reviewsrooftop poolperfect locationbalcony roomfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelbeach clubbars and restaurantsnight lifeocean viewking bedour honeymoonave
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1 - 5 of 833 reviews
Reviewed yesterday via mobile

I booked the hotel the day before on their website direct. When we arrived at the hotel they said they did not have my reservation in their system...I showed them the email they had sent to confirm the booking...the help desk was not helpful and...More

Thank ali703
Reviewed 4 days ago

I hate to be this guy but I never though I need to write a bad review until now. Bought my room upfront, when I show up to the hotel at 12pm before check in they assure me nothing was wrong with my reservation and...More

Thank travelallthetime5236
Reviewed 1 week ago

I was welcomed with a drink in hand. Check in is normally at 3pm but because the room was ready they let me check in early. The room was great, really clean with strong air conditioning, refrigerator, king size bed, plenty of ac outlets, great...More

1  Thank r00ster160
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded yesterday

Dear Ambassador Rooster160, Infinite thanks for taking the time to give us your opinion about your stay in one of our hotels. The most important thing for us is that you feel comfortable, that every moment of your stay you can be feel at home...More

Reviewed 1 week ago

The rooms are fairly basic and tidy, but the location is excellent in the center of town and the staff are incredibly friendly. Claudia was particularly helpful and kind during my stay. I'd certainly stay there again.More

1  Thank billgelfeld
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded yesterday

Dear Ambassador Billgelfeld, Thank you very much for your comment! It was a pleasure to meet you and I am so happy to know that you have a great stay and moment with us, Xperience Hotels Family will always search the best for you. I...More

Reviewed 2 weeks ago via mobile

Got a great deal booking direct through the hotel website. It's in a perfect location. Just off 5th Ave. By the beach. Big rooms. You won't find better staff anywhere, either. Rosanna, Claudia, Natalia, Ingrid, Edgar and Nick walk that extra mile to help. Importantly,...More

1  Thank Rogertavener
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded 5 days ago

Dear Ambassador Rogertavener, What so lovely comment! It was a pleasure to have you here in your home and give you memorable moments. Now you have 6 other hotels that you have to visit,Xperience Hotels. It is really important for me that you feel like...More

View more reviews
About
Description
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian ...More decor and architectural style. Less
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Suites, Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Air Conditioning
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Beachfront
Room Service
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Suites, Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Suites, Non-Smoking Rooms
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (612)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
Ask a question
irelandladyluck
6 March 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
Vote
Google Translation
lambracht
8 February 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
19 October 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Room Tips
"dont pre pay the room