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Illusion Boutique Hotel by Xperience Hotels

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Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels
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1,273 Reviews from our TripAdvisor Community

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Showing 652: English reviews
New York City, New York
Reviewed 4 days ago NEW

I definitely would recommend this hotel in terms of value, service, location and cleanliness. The staff was so accommodating when we requested to move rooms during the noisy BPM festival (they upgraded us to a suite!) It was affordable and the bed and breakfast option was lovely!

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Helpful?
Thank Khristy N
Chicago
Reviewed 6 days ago NEW

Staff was amazing with accommodating last minute booking. Very friendly and welcoming! The space is super cute and the open courtyard gives it a bright warm feeling. Price was also great for a spot with abalconies overlooking the buzzing street and ocean.

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Thank angelicapamelac
Province of Modena, Italy
Reviewed 6 days ago NEW

The hotel is good and clean. the room was big with a big shower. the hotel is near the beach and in the center of Playa del Carmen, so near the restaurants and shops bars and nightlife. the staff is really kind

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Thank Silvia O
Rio de Janeiro, RJ
Reviewed 6 days ago NEW

The hotel is cozy and has good instalations, very well located just between 5th ave and the beatifull beach of play del carmen. They deliver great customer service, it was even offered for us a shower after the check out because we had a late flight.

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Helpful?
Thank Marina291114
Minneapolis, Minnesota
Reviewed 1 week ago NEW

One half block off of 5th Avenue and a half block off the beach, where all of the shops, bars and restaurants are. Only about 2 blocks from the Bus Station, in case you are coming from the Cancun airport via bus. Staff is amazing and room was impeccable. Construction on first floor as they redo their lobby (Dec 2016)....

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Thank luv2sk82015
Augsburg, Germany
Reviewed 1 week ago

Loud, annoying, you pay for everything extra-fees, avoid this place and the maybe also avoid Playa del Carmen.... It's not worth such prices.... The service was very nice, helpful, friendly, they try to do their best, but...

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Thank Axel888
Santa Fe, New Mexico
Reviewed 1 week ago via mobile

I needed a tranquil week to focus on a writing project and Illusion had it all: four doors from beach, ten steps from walking/shopping street, room service w French-Mexican food, rooftop bar/relaxing mini-pool, and a trio of very charming, attentive and good humored staffers Ray, Daniel and Adriana.

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1Thank GlobalGuyAGoGo
Piracicaba, SP
Reviewed 1 week ago

Very close to the 5th avenue (good restaurants, shopping)/ center of the night life. The breakfast is good and you have 10% of discount on dinners. I strongly recommend it, besides the pool is too small. They offer towels for free that can be used outside the hotel.

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Thank glibardi
Santa Fe, New Mexico
Reviewed 1 week ago

I created a very last minute vacation and took a chance on a new hotel---to my delight. Illusion is half a block from the beach and 5 steps from the famous walking street. What makes the hotel special is the eager-to-please staff. Worldly front desk staff Raymond and Adriana helped me plan my stay with a focus on tranquility. Reservations...

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Thank Dom-Cappello
Severna Park, Maryland
Reviewed 1 week ago

Basic, no frills hotel. Close to beach. Close to main strip in Playa del Carmen. Elevator broke down. Toilet slow in flushing. Staff were friendly. Breakfast was average. Maid service was poor. Shower had mold. Mattress had lumps.

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Thank jthanou

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 

Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £71 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Illusion Boutique Hotel by Xperience Hotels staff and other travellers.
67 questions
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4 months ago
Portland, Oregon, United States
over a year ago
over a year ago
Kelowna, Canada
over a year ago

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Questions? Get answers from Illusion Boutique Hotel by Xperience Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Decide if you want a roof top room with walk out to pool area.”
 of 5 bubbles luv2sk82015, 10 Jan 2017 | Read review
“Rooftop rooms are best adjacent to the pool bar on the floor. Room 401 is the best and room is pictured”
 of 5 bubbles reymoore21, 18 Dec 2016 | Read review
“5th floor - room 504”
 of 5 bubbles pathaw, 9 Dec 2016 | Read review
“the suite is the best choice.”
 of 5 bubbles , 15 Nov 2016 | Read review
“Ask for a room with a view”
 of 5 bubbles davidgL5678MI, 15 Aug 2016 | Read review
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