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    Illusion Boutique Hotel by Xperience Hotels

    1,651 reviews
    #64 of 217 Hotels in Playa del Carmen
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    Calle 8 Norte | entre 5a Avenida y Playa, Playa del Carmen 77710, Mexico
    Hotels.com
    US$119
    US$96
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    US$104
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    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
    Hotels.com
    US$96
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    US$104
    Agoda.com
    US$119
    Expedia.com
    US$96
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    US$96
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    US$96
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    US$96
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    US$96
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    All photos (1,162) 1,162
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    Certificate of Excellence
    Traveller (599)
    Room & Suite (373)
    Pool & Beach (235)
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    Overview
    4.5
    1,651 reviews
    • Excellent61%
    • Very good29%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rooftop pool”(36 reviews)
    “balcony room”(11 reviews)
    “perfect location”(39 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    3 Star Hotel
    All hotel details
    Contact Info
    Calle 8 Norte | entre 5a Avenida y Playa, Playa del Carmen 77710, Mexico See on map
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    Rooms
    8 May9 May
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (1,651)
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    Show reviews that mention
    All reviewsrooftop poolbalcony roomperfect locationfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelnight lifeocean viewking bedour honeymoonavebeachmexico
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    21 - 25 of 813 reviews
    Reviewed 5 February 2018
    Excellent staff, great hotel with a perfect location

    This was our second stay at Illusions Boutique and the staff really went out of their way to help us have a great experience. There was a problem with a broken cabinet used by housekeeping (sounded like a door being slammed) next to our room....More

    1  Thank Nitespirit
    Response from XperienceHR, Front Desk Supervisor at Illusion Boutique Hotel by Xperience HotelsResponded 6 February 2018

    Dear Mrs. Rita, It is so lovely to hear about you! We already miss you! I want to thank you personally for your trust in us. Our goal in Xperience Hotels is to share with you experiences during your stay and knowing that we could...More

    Reviewed 29 January 2018
    Awesome Place to Stay

    The location was perfect, in the heart of Playa Del Carmen within a stones throw to the white sand beach. The staff were so nice and accommodating and the breakfast included was perfect nestled in a cute French style cafe. Our bedroom was large, clean...More

    2  Thank AndrewLloyd87
    Response from XperienceHR, other at Illusion Boutique Hotel by Xperience HotelsResponded 30 January 2018

    Dear Ambassador Andrew, We are so grateful to have your comment! The most important thing is to know how was your stay because we take that comments to improve and it make us so happy to see that you really love your stay with us....More

    Reviewed 27 January 2018
    Great 2 Week Stay

    Nothing to complain about here... Room was large and quiet.Housekeeping was great- free breakfast at the restaurant was delicious...location of the hotel was right where you want to be..Front desk service was the best part- Claudia, Ale, and the night staff were very outgoing and...More

    1  Thank Don H
    Response from XperienceHR, other at Illusion Boutique Hotel by Xperience HotelsResponded 4 February 2018

    Dear Ambassador Hein, I am so happy to hear about you! It seems that it was yesterday when you came to the reception and show me your guide of restaurants, that was fantastic! I hope you have a nice flight back home. For us it...More

    Reviewed 27 January 2018 via mobile
    Bed bugs

    The location - great . The staff - great . The bed bugs I got NOT SO GREAT. I enjoyed my trip until this happened. My arms, hands , back of my neck, and the side of my face are marked with bites. I noticed...More

    1  Thank boogs11
    Response from XperienceHR, other at Illusion Boutique Hotel by Xperience HotelsResponded 4 February 2018

    Dear Ambassador Hyde, First of all I would like to thank you for your comment, we are always looking to know your experience with us so we can know what to do next. Receive from all this Xperience Hotels Family an apologize for the inconvenience...More

    Reviewed 22 January 2018 via mobile
    One night in Playa before heading to Tulum

    I booked this last minute on booking.com. When we arrived there was no rooms that we had booked so they gave us their best room, no extra charge. We got a welcome drink (booking.com genius benefit) and were shown to our room. It was fabulous,...More

    1  Thank Alan F
    Response from XperienceHR, other at Illusion Boutique Hotel by Xperience HotelsResponded 4 February 2018

    Dear Ambassador Alan F, Thank you very much for your opinion! I am glad to know that you like our room Vision Cabaña, this are the favorites ones of our Ambassadors (Guests), the beautiful ocean view from our 501 is fantastic! My apologize for the...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Free High Speed Internet (WiFi)
    Restaurant
    Bar/Lounge
    Hotel Amenities
    Dry Cleaning
    Laundry Service
    Concierge
    Multilingual Staff
    Room amenities
    Air Conditioning
    Refrigerator in room
    Things to do
    Pool
    Restaurant
    Bar/Lounge
    Outdoor pool
    Details
    Price range
    US$76 - US$161 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #45 Romantic Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms
    Details
    Price range
    US$76 - US$161 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #45 Romantic Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms
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    All photos (1,162) 1,162
    Full view
    Traveller (599)
    Room & Suite (373)
    Pool & Beach (235)
    Dining (92)
    Amenities (33)
    Family and Play Areas (6)
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    Questions & Answers
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    See all 85 questions
    irelandladyluck
    6 March 2018|
    AnswerShow all 3 answers
    Response from XperienceHR | Property representative |
    Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
    1
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    lambracht
    8 February 2018|
    AnswerShow all 2 answers
    Response from Aurora P | Reviewed this property |
    We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
    0
    Votes
    Bonvoyage516
    19 October 2017|
    Answer
    Response from Xperience H | Property representative |
    Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
    0
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    123456…29
    Room Tips
    "Book room with balcony and street view - otherwise you'll have windows exiting on the walking terrace..."
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    "Don't take no for an answer if you don't like your room and want another"
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    "Recommend 4th floor rooms so your right by the pool."
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    "Great rooms, great location, great amenities"
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