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Acanto Boutique Hotel and Condominiums

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Acanto Boutique Hotel and Condominiums
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808 Reviews from our TripAdvisor Community

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Santa Fe, New Mexico
Reviewed 1 week ago NEW

I've wanted to stay in this secluded enclave for many years. We usually overnight in PDC on our way back to the US and it's gotten to be a pretty chaotic place. This is a wonderful respite in the middle of the noise and traffic. I would do it again. Wonderful staff, decent breakfast and quiet.

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Helpful?
Thank Douglas9550
Reviewed 1 week ago

We returned to the Aconto property for a quick stopover in Playa del Carmen. We had a lovely stay in the property once again. Quick check-in service, great rooms, and an always attentive and professional staff. We will return again!

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Helpful?
Thank BradL229
Matthew S, Director General at Acanto Boutique Hotel and Condominiums, responded to this review

Hi Brad, Hi Brad, Thank you for your comments! Even though your stay was short, we are glad to know that you enjoyed our facilities and service. Hopefully you can come soon and keep making great experiences with us! Have a good day. Sherezada B. Frontdesk

Reviewed 2 weeks ago

Our family of 5 had a wonderful experience at Acanto Boutique Hotel. It is centrally located one block from the beach and right off the Fifth Avenue shopping district. It offered spacious rooms with a full kitchen and daily housekeeping services. The pool was available all day and there was a simple but adequate free breakfast. We were very pleased.

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Helpful?
Thank Ruth H
Matthew S, Front desk at Acanto Boutique Hotel and Condominiums, responded to this review

Dear Ruth, We are glad to know you liked your stay with us, we hope to see your family soon in our hotel, thanks so much for your comments, have a good day.

Reviewed 2 weeks ago

A great spot with all kinds of amenities around. Went down on my birthday with my best friend of 25 years, stayed in a two bedroom. Lots of space, big kitchen and living room!!! Lived like kings. The beach and great restaurants within walking distance. If you are energetic and want to walk and enjoy Playa this is a truly...

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Helpful?
Thank bburl3369
Matthew S, Front desk at Acanto Boutique Hotel and Condominiums, responded to this review

Dear bburl3369, We are glad to know you liked your stay with us, thanks so much for your comments, we hope to see you soon, have a good day.

Salem, Oregon
Reviewed 3 weeks ago

We spent 2 days @ Acanto. Location was perfect. Right in the middle of everything. Great service by all from the time we check in to the time we checked out. Wonderful suggestions on where to eat and drink. Our room was very quite when the town can get loud.

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Helpful?
Thank Todd H
Matthew S, Director General at Acanto Boutique Hotel and Condominiums, responded to this review

Hi Todd, Thank you so much for your comments, we are glad that you enjoyed your stay with us. Hopefully you can come back soon and spend more days at Acanto. Have a good day! Sherezada B. Frontdesk

Hampton Bays, New York
Reviewed 3 weeks ago

Staff was super friendly and very helpful! The room was extremely cleaned! From the minute I walked in the front desk personnel were great to day with and very accommodating. The location is great, right off 5th which was perfect for people watching!

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Helpful?
Thank Cowfish258
Matthew S, Director General at Acanto Boutique Hotel and Condominiums, responded to this review

Hi! Thank you for your 5 star review and your comments. We are glad that you enjoyed our facilities and that you found our staff friendly and helpful as we work really hard to make all of our guests feel welcome. We hope you can come back soon! Regards, Sherezada B. Frondesk

Kansas City, Missouri
Reviewed 3 weeks ago

Second stay in Playa on this trip and totally different experience. Did not receive a wasp welcome. Felt like I was imposing on her to do her job. Room was okay on first floor overlooking their patio area but somewhat claustrophobic. Pool was a joke. Smallest pool I've ever seen as a resort and it had lots of leaves in...

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1Thank nancyb402017
Matthew S, General Manager at Acanto Boutique Hotel and Condominiums, responded to this review

We have many many positive comments about our staff, pool and all of our facilities.Our staff is highly trained in customer service and we encourage all of our guests to let us know if there are any issues or concerns during their stay so we can take care of them, rather than waiting until they get home, frustrated and write...

Hewlett, New York
Reviewed 3 weeks ago

We had a wonderful experience at Acanto Boutique Hotel in Playa del Carmen. The property is in a great location a block from the beach and in the heart of the City shopping, restaurants, and people watching galore. Yet the hotel is quiet, clean, and the staff was courteous and attentive. My 3 daughters and I had a wonderful time.

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Helpful?
Thank masterbuilder27
Matthew S, Director General at Acanto Boutique Hotel and Condominiums, responded to this review

Hi, Thank you very much for you review! We are glad that you liked the hotel and its surrounding. Hopefully you can come back for another vacation with us. Have a good day! Sherezada B. Frontdesk

Barrie, Canada
Reviewed 4 weeks ago

Very clean and quiet zen like location right off 5th avenue. This was our first time getting away from the all inclusive resorts and loved it. The Acanto had a continental breakfast which was good. We rented a car from National and will never do that again as they charged $300 in liability insurance. Other car rental companies at the...

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Helpful?
Thank bmactavish
Matthew S, Front Desk Acanto at Acanto Boutique Hotel and Condominiums, responded to this review

Thank you for your comment! We are happy that you enjoyed your stay with us and your opinion helps us to improve our service to offer the guests the best experience during their vacation. We hope you come back soon!

Toronto
Reviewed 4 weeks ago via mobile

Great location if you like Playa. The problem was that our 2 bedroom suite had fluorescent lighting that was very glaring and the rooms didn't really get any sunlight. So it wasn't a very relaxing place to spend time. For example, we didn't really use kitchen because of the glaring fluorescent lights and there wasn't enough light to use without....

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Helpful?
Thank MSWoodill
Matthew S, Front Desk at Acanto Boutique Hotel and Condominiums, responded to this review

Thank you so much for your comment as it helps us a lot to improve the service and the facilities of our hotel. We are very sorry that you didn´t like the light in your room. We take your complaint very seriously and will check the light situation in the rooms on the ground floor. We hope that you stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Dry Cleaning
Official Description (provided by the hotel)
Tripadvisor's best all Suite Boutique Condo Hotel in Playa del Carmen. Striving to be the best we have received customer service awards consistently from our opening day. We are the only boutique hotel in Playa del Carmen offering fully equipped 1,2 and 3 bedroom accommodations. The Acanto Hotel and Condominiums has been praised by the Media. This hacienda-style property, one block from the beach and the area's pedestrian-filled la Quinta Avenida is set around a courtyard that's home to a swimming pool w chaise lounges and lanterns. Spanish accents influence the interiors, curved windows frame views of the gardens. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. Acanto also offers Penthouse Condominium style accommodations with roof top areas with BBQs and sweeping views of the Caribbean Sea. Frommer's Travel Guide says" In my view, this property is the most romantic yet family friendly hotel in Playa del Carmen. There is intimacy and flair and a sense of isolation. The accommodations are endowed with color and texture, all encircling a swimming pool and softly lit courtyard that draw a division between this small enclave and the world outside the hotel's door. The Condo style accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great, just around the corner from La Quinta Avenida, on a secluded and quiet side street, surrounded by restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All guests will enjoy our swimming pool & BBQ, marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and so much more. All of our accommodations are energy efficient and ecologically friendly. We provide natural soaps and shampoo for all of our guests and are a smoke free facility.. The Hotel no longer offers Jacuzzi's on the property. Went offer cancellation insurance and the lowest available rates and discounts by reserving directly on our website. We look forward to your stay with us in Paradise. ... more   less 

Additional Information about Acanto Boutique Hotel and Condominiums

Address: 16 Norte bis | Between 1 & 5 ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £157 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Acanto Boutique Hotel and Condominiums 4*
Number of rooms: 21
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Also Known As:
Acanto Boutique Hotel And Condominiums Mexico/Riviera Maya - Playa Del Carmen
Hotel Acanto Boutique
Hotel Style:
#12 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#14 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Acanto Boutique Hotel and Condominiums staff and other travellers.
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Questions? Get answers from Acanto Boutique Hotel and Condominiums staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors may be less noisy.”
 of 5 bubbles ruthh130, 7 Feb 2017 | Read review
“Use the bbq's on the roof you will love it.”
 of 5 bubbles bburl3369, 6 Feb 2017 | Read review
“The better condos are on the roof top but not sure of the prices.”
 of 5 bubbles bmactavish, 28 Jan 2017 | Read review
“The Penthouse suites have access to their personal roofops with beautiful views of the city and the ocean.”
 of 5 bubbles 336alexandrar, 16 Jan 2017 | Read review
“All rooms stayed in have been quiet. Only one side of the hotel has elevator access to the second and third floors.”
 of 5 bubbles DonaldAlberta, 7 Jan 2017 | Read review
5 of 5