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Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico

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Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico
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798 Reviews from our TripAdvisor Community

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Showing 730: English reviews
Reviewed 4 days ago NEW

When we were looking for a hotel for our families and friends to stay in Playa de Carmen for our destination wedding we came across Acanto Boutique Hotel and thought it would be perfect! We wanted to stay in the center of the city and wanted our guests to be able to walk around and explore around. Acanto is in...

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Helpful?
Thank Alexandra R
Underwood, North Dakota, United States
Reviewed 1 week ago via mobile

My home away from home! My husband and I have stayed at The Acanto multiply times. This trip Was three girlfriends and I. When you arrive, the staff greats you with a smile and offers bottled water. Check ins are always prompt and your vacation starts ten minutes after arriving. This Hotel is located close to everything! One block to...

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Helpful?
Thank Connie P
Reviewed 1 week ago

This beautiful boutique hotel is only half block to 5th Ave and a 2 minute walk to the beach. The property is immaculate and the staff couldn't be nicer or more helpful! The breakfast each morning was a welcomed surprise. Highly recommended.

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Helpful?
Thank David G
Phoenix, Arizona
Reviewed 1 week ago

We stayed in the 3 bedroom condo at the hotel. Although it wasn't exactly what I had expected off the pictures on the website, it worked out good for our family of six and also had a large outdoor patio off the upper level. The location was steps from shops and restaurants and a block from the beach. We joined...

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Helpful?
Thank Kim M
Matthew S, Director General at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review

Dear Kim, Thank you very much for you review. We are glad that you enjoyed staying with us. Hopefully you can come back soon. Have a good day! Sherezada B. Frontdesk

Alberta
Reviewed 1 week ago

This well maintained boutique hotel is only half block to 5th Ave; near to shops, restaurants and a 5 minute walk to the beach. Taxis nearby on 1st Ave offer great service and rates to anywhere you want to go. Coffee shops, grocery stores and laundry service all within walking distance. Our two bedroom suite (both with king beds) was...

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Helpful?
Thank DonaldAlberta
Matthew S, Director General at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review

Hi Donald! Thank you so much for you wonderful comments and your 5 star review. We are glad that you and your lovely family enjoyed staying with us and hopefully you can come back soon to spend another vacation with us. Have a good day. Greetings to Canada! Sherezada B. Frontdesk

Surrey, Canada
Reviewed 2 weeks ago

We stayed in Suite 19- a 2 Bedroom Suite on the third floor. We loved our suite especially the roof top terrace. We made use of the bbq on numerous occasions without problem. Our suite however was not accessible by elevator unless we rode it to the fourth floor (rooftop) and then walk down one flight of stairs. Which is...

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Helpful?
Thank wanderingyeoman
Matthew S, Director General at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review

Hi, Thank you for your comments as they help us to give a better service to our guests. I'm sorry for the inconvenience mentioned in your review, I'm suprised about how you felt about the beds and pillows as many guests are very pleased with them however I'm glad that you enjoyed our facilities and found our staff very lovely....

Reviewed 3 weeks ago

Clara and Shere on reception were so helpful warm and friendly, excellent with planning tours ..... Continental breakfast was good and included for all guests Fantastic location - Loved it will be back :):)

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Thank Mbolt66
Matthew S, Director General at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review

Hi Mary! Thank you so much for your wonderful comments and your 5 star review. We are glad that you and your family enjoyed your stay with us, hopefully we will have you back! Have a lovely day and greetings all the way to Melbourne! Sherezada B. Frontdesk

Tampa, FL
Reviewed 4 weeks ago via mobile

I will start with the negatives which were not so significant that we would not return. Mostly annoyances. The wifi service was poor, the furniture is more "utilitarian" than the photos suggest, the lighting inside the unit was either prison like or tomb like - ample lighting in between those two states would have been nice, playa has no regulations...

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Thank ashdoggie
Matthew S, Director General at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review

Hi Ash, Thank you for your comments, I apologize for any inconviences you had at Acanto and I hope this does not change you opinion about us. Hopefully you give us another chance to make your experience better and make you feel like home. Have a good day! Sherezada B. Frontdesk

California
Reviewed 4 weeks ago via mobile

We enjoyed our stay at the Acanto very much. It was like our own private zen once we walked thru the lobby and into the pool area. The accommodations were large, clean, quiet, and beautiful. The staff was very sweet and accommodating- Clara in particular was wonderful. The location is fantastic - just steps away from the bustle of 5th...

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Thank tx2077
Matthew S, Director General at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review

Hi! Thank you so much for your 5 star review, we are glad to know that you enjoyed your stay at Acanto and found our facilities and staff very nice. Hopefully we can have you back at our hotel. Regards. Sherezada B. Frontdesk

Reviewed 4 weeks ago via mobile

The location is great for a family which wants to try something different from an all-inclusive. The pros: Room is clean and large. I also like the feeling of a small hotel. If you would cook, the kitchen is well-equipped and there is a small grocery store just across the street. Nice breakfast provided. It is a small selection but...

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Thank Dayi Z

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Near Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Multilingual Staff
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Tripadvisor's Top All Suite Boutique Condo Hotel in Playa del Carmen. The Acanto Hotel and Condominiums has been praised by the Media. This hacienda-style property, one block from the beach and the area's pedestrian-filled la Quinta Avenida is set around a courtyard that's home to a swimming pool w chaise lounges and lanterns. Spanish accents influence the interiors, curved windows frame views of the gardens. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. Acanto also offers Penthouse Condominium style accommodations with roof top areas with BBQs and sweeping views of the Caribbean Sea. Frommer's Travel Guide says" In my view, this property is the most romantic yet family friendly hotel in Playa del Carmen. There is intimacy and flair and a sense of isolation. The accommodations are endowed with color and texture, all encircling a swimming pool and softly lit courtyard that draw a division between this small enclave and the world outside the hotel's door. The Condo style accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great, just around the corner from La Quinta Avenida, on a secluded and quiet side street, surrounded by restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All guests will enjoy our swimming pool & BBQ, marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and so much more. All of our accommodations are energy efficient and ecologically friendly. We provide organic natural soaps and shampoo for all of our guests and are a smoke free facility. We look forward to your stay with us in Paradise. The Hotel no longer offers Jacuzzi's on the property ... more   less 

Additional Information about Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico

Address: 16 Norte bis | Between 1 & 5 ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £157 - £305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico 4*
Number of rooms: 21
Reservation Options:
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Also Known As:
Acanto Boutique Hotel And Condominiums Playa Del Carmen Mexico Riviera Maya
Hotel Acanto Boutique
Hotel Style:
#12 Spa Hotel in Playa del Carmen
#13 Luxury Hotel in Playa del Carmen
#14 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico staff and other travellers.
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Questions? Get answers from Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Penthouse suites have access to their personal roofops with beautiful views of the city and the ocean.”
 of 5 bubbles 336alexandrar, 16 Jan 2017 | Read review
“All rooms stayed in have been quiet. Only one side of the hotel has elevator access to the second and third floors.”
 of 5 bubbles DonaldAlberta, 7 Jan 2017 | Read review
“Room 19 is 2 brm, quiet but NO Elevator to this floor- need a break from stairs take the elevator to roof then take the set of stairs down”
 of 5 bubbles wanderingyeoman, 2 Jan 2017 | Read review
“Roof top Garden with BBQ”
 of 5 bubbles Mbolt66, 26 Dec 2016 | Read review
“If you book a room through one of the hotel sites, contact the hotel directly and ask them if they can make you a better offer.”
 of 5 bubbles GayRin, 29 Nov 2016 | Read review
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