We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Palace Riviera Maya

Save
Share
Traveller (7026)
Pool & Beach (1590)
Storyboard
Overview
Hotel website
Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. Fase II Solidaridad, Playa del Carmen 77710 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
Additional information
Visit Hotel Website
Offers from Hotel Riu Palace Riviera Maya
Special Offer: BEST OFFERS
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (6,019)
Filter reviews
4,362 results
Traveller rating
2,583
1,151
380
148
100
Traveller type
Time of year
LanguageEnglish
More languages
2,583
1,151
380
148
100
Show reviews that mention
All reviewssports bardon manolospecialty restaurantspalm treescourtyard viewfusion restaurantmusty smellmake reservationsother resortsgated communitylobsterriviera mayainfinity poolmain buffetentertainment staffhotel is beautifulplenty of chairs
FilterEnglish
Updating list...
1 - 5 of 4,362 reviews
Reviewed 3 days ago

Returning to the Palace three years after the best holiday we had ever had we were shocked how much it has changed. As we were checking in we were hit with a charge of 220 pesos which we had not expected or been told about,...More

3  Thank mrtrustworthy
Hotel's Favourite
Reviewed 13 July 2018

We have had the pleasure in staying in many hotels throughout the world but this hotel (in our opinion) is the very best. The hotel is beautiful located next to a beautiful beach. The staff where very attentive and helpful. A superb choice of restaurants....More

1  Thank Paul H
Reviewed 4 days ago via mobile

Just returned from a 10 night stay. We have stayed at many Riu hotels, the Riviera Maya is excellent in every way😄. Yes it needs a lick of paint here & there but this does not detract from the outstanding staff, food, drinks and facilities....More

1  Thank Ian M
Reviewed 1 week ago

Front desk staff is amazying: Daniela offered us 3 free upgrades to the superior rooms when we arrived and they greeted us with some refreshing juices. All the front desk people are very prompt to assist getting taxi or answer any questions so that was...More

1  Thank Karine M
Reviewed 1 week ago via mobile

Check in was quick and friendly, reception lady said we have been an upgraded room. We were taken to our room and it was very clean and spacious. Fridge and optics were topped up. Staff in all areas were friendly and happy to help. Animation...More

Thank nocloudsonlysunshine
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera MayaResponded 6 days ago

Dear nocloudsonlysunshine, Many thanks for your feedback, as this allows us to see our hotel from a guest perspective. As a service-oriented hotel chain, we are delighted to read that overall you enjoyed your stay with us and that you especially highlighted our gastronomy, beverages,...More

View more reviews
About
Description
* The hotel Riu Palace Riviera Maya is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Playacar, Riu Yucatan and the ClubHotel Riu Tequila ...More hotels. The 400 spacious and elegant junior suites are set in the 3-storey main building, with its delightful architectural style and surrounded by extensive tropical gardens. * Next Village / Location Playa del Carmen 2.0 km approx. * Next City Cancún 60.0 km approx. * Airport Cancún International Airport (CUN) 55.0 km approx. * Main Building 3 floors 400 rooms * Accepted Credit Cards: MasterCard, Visa Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Air Conditioning
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair access
Free High Speed Internet (WiFi)
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
400
Price range
US$217 - US$612 (Based on Average Rates for a Standard Room)
Also Known As
Riu Palace Riviera Maya Hotel Playa Del Carmen
,
Riu Riviera Maya
,
Hotel Riu Palace Riviera Maya Mexico - Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
400
Price range
US$217 - US$612 (Based on Average Rates for a Standard Room)
Also Known As
Riu Palace Riviera Maya Hotel Playa Del Carmen
,
Riu Riviera Maya
,
Hotel Riu Palace Riviera Maya Mexico - Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveller (7,026)
Pool & Beach (1,590)
Room & Suite (828)
Dining (630)
Family and Play Areas (119)
Amenities (39)
Business Centre & Event Rooms (27)
Nearby
Nearby HotelsSee all 222 hotels in Playa del Carmen
The Reef Playacar
5,456 reviews
.06 miles away
Viva Wyndham Azteca - An All-Inclusive Resort
4,131 reviews
.11 miles away
Allegro Playacar
6,368 reviews
.17 miles away
Royal Hideaway Playacar
5,365 reviews
.25 miles away
Nearby RestaurantsSee all 1,487 restaurants in Playa del Carmen
Carmen Beer Co
156 reviews
.74 miles away
Perche No Restaurante Pizzeria
183 reviews
.71 miles away
Labrioche De Playa
137 reviews
.55 miles away
Sundowner
46 reviews
.74 miles away
Nearby AttractionsSee all 761 attractions in Playa del Carmen
Mexico Waterjets
289 reviews
.54 miles away
Zona Arqueologica Playa del Carmen
124 reviews
.69 miles away
Plaza Playacar
479 reviews
.35 miles away
Element Tours
42 reviews
.70 miles away
Questions & Answers
Ask a question
BettieJones
23 September 2018|
Answer
Response from allenKGranadahills | Reviewed this property |
This resort is going to be remodeled next spring, i don't know the exact dates ,
0
Votes
Melanie L
4 September 2018|
AnswerShow all 4 answers
Response from Jeff M | Reviewed this property |
We have been to this hotel multiple times. Most of the time, there is no seaweed in the ocean, and very very little on the beach. However, this past June, and once before a few years ago, mats of seaweed are in the ocean and... More
2
Votes
jforstner
27 August 2018|
AnswerShow all 2 answers
Response from southwind61 | Reviewed this property |
Hi , there are washrooms by next to the pool by the lunch buffet about 1 min walk from the beach on the right hand side facing the resort
1
Vote
Room Tips
"Rooms behind the stage are much quieter"
Read review
"Room 2070, I walk all the entire hotel and any side is quite, has A/C, a fridge and a big balcony"
Read review
"Choose a room which faces the garden(s) that are adjacent to the outside walkway at centre of the hotel."
Read review
"Bottom floor near beach"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing