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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
BlueBay Grand Esmeralda
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8,559 Reviews from our TripAdvisor Community

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Showing 6,252: English reviews
A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed yesterday NEWvia mobile

Have seen it, was ok...beach, pool, food good...But the A/C didn't work well in our room... Called for repair and was told we hadn't had it set properly, didn't change...Shower was a joke... Faucet falling out of wall, no pressure...Our little house keeping dude was very good...Cleaned our room everyday...But the room our friends was never cleaned properly....had to call...

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Helpful?
1Thank A TripAdvisor Member
Burlington, Canada
Reviewed yesterday NEW

2nd time, this time with kids and husband (47, 13 and 12) in 2016. My husband wasn't happy with the resort but he's used to Dreams and Hard Rock, I was fine and my kids don't need to know luxury as a standard in my opinion. We stayed at small pool primarily, we were in building 7 by that pool....

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1Thank Melissa H
Reviewed 2 days ago NEWvia mobile

Great overall stay. Free wifi (fast and reliable) was a great suprise. Excellent food, a lot of variety of "a la carte" restaurant (especially the french restaurant with the outstanding waiter Francisco). Room and beach were okay. No problem finding a spot by the pool or by the beach. Special thanks to the staff by the smaller pool for their...

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2Thank William B
ontario
Reviewed 2 days ago NEWvia mobile

For anyone who gives a bad review are picky..this place is great..we are in tulum building one maybe a little outdated but we love our location and very clean..staff is great..food is really good and one of our six had issues with air conditioning and they were right there to accommodate and switched their room..if your looking for minor flaws...

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3Thank resiontario
Reviewed 2 days ago NEWvia mobile

My cousin had his wedding here and I'm glad I made the decision to go with them! Beautiful place, beautiful weather, friendly staff! And the food is way beyond what I expected! You would totally gain weight... I know I did! The best part of the trip was making connections with the staff. You learn about them and their culture....

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2Thank Lester L
Reviewed 2 days ago NEWvia mobile

Was an amazing vacation the staff took care of us and made sure we felt welcome at all times. Circle one's Eric was always there and made sure the stay went well with no hiccups. The pictures don't lie it is really gorgeous. Would definitely return to this resort.

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2Thank Mathew A
Reviewed 2 days ago NEW

We had an amazing time in Mexico The resort is huge. We don't mind walking thank god as it was close to 1km from resort front desk to the beach. Be careful when you enter the lobby as the time share people are sharks and make you think that they are the concierge and they are not. The food was...

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2Thank Julie M
Whitby, Canada
Reviewed 3 days ago NEWvia mobile

If you're looking for absolute five-star you will be disappointed... if you want an amazing Resort at a great price this is the place. Great.. ever where we went the food was amazing. We talked to so many people who prefer the Italian or the Oriental or the steak but everything was incredible.. if you missed your reservations for one...

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1Thank jagermanonajourney
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you so much for sharing your comments on Tripadvisor and for selecting BlueBay Grand Esmeralda. See you soon, Frederic Ceglarski Director Residente

Ottawa, Canada
Reviewed 3 days ago NEW

Nice resort with lots of amenities. All of the hotel staff were absolutely fantastic – very welcoming, friendly and helpful. Ruperta in the beach dining room warmly greeted us every morning and lunch time and took care of our needs. Our room was very clean and the towel art was highly inventive!! There is a concierge at each building which...

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Helpful?
1Thank Deborah A
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Deborah, On behalf of all the staff of BlueBay Grand Esmeralda I would like to thank you for your great comments. I will share your kudos with the nominated. We are looking forward to host you again soon, Sincerely, Frederic Ceglarski Director Residente

Milton, Canada
Reviewed 4 days ago NEW

We've been here before a couple of years ago, so there were no surprises. Lots of employees running around making sure the place is clean and comfortable, but perhaps a little more serious maintenance should be done in the rooms. Ours had two non-working sinks, a broken chair, a couple of bulbs out and a TV that only worked if...

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Helpful?
Thank K P
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you very much for trusting us and being a repetitive guest. We will study seriously your feedback to improve our property, See you soon again, Sincerely, Frederic Ceglarski Director Residente

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £127 - £306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#49 Luxury Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
924 questions
Ask a question
Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is only 1 building that actually has beach views and its for Diamond Club, Buildings 6, 7, 8 are refreshed.”
 of 5 bubbles 104MelissaH, 22 Jan 2017 | Read review
“Buildings 1, 2 are very close to the pool and the buffet for breakfast and lunch”
 of 5 bubbles juliemG1984AQ, 21 Jan 2017 | Read review
“The rooms at the back of Building 5 have nice views of the mangroves and ocean”
 of 5 bubbles deboraha556, 20 Jan 2017 | Read review
“Quieter facing the jungle.”
 of 5 bubbles 64KP, 19 Jan 2017 | Read review
“Ocean Views in building # 5 are spectacular !!!”
 of 5 bubbles Elisa08, 18 Jan 2017 | Read review
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