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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
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8,774 Reviews from our TripAdvisor Community

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Showing 6,397: English reviews
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Winnipeg, Canada
Reviewed yesterday NEW

7th time to BB. Two weeks. Weather 28-30C everyday, no rain. Check in was quick but not a big crowd. Bldg 5 which we love, rooms very clean. Sandy beach hasnt changed over the years, for those who like ocean swims, entry is rocky/ muddy. Love the large pools. Buffet is great, ala cartes are all very good. Staff are...

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Helpful?
1Thank gunnerg123
Reviewed yesterday NEW

I would like to recognize Santiago Gilberth Jazmin, a waiter at the Festival restaurant. He was extremely friendly and always was on the ball with our needs. Excellent food and excellent service! The entire resort was amazing and clean and was a great experience overall!

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Helpful?
1Thank Janet F
Windsor,Ontario
Reviewed yesterday NEW

I would call this resort average at best. Like others have said, the rooms are dated. Housekeeping was "Meh" at best. We never got hand or face towels after the 1st day.(Despite leaving a note in spanish for the housekeeper) The food was plain & with no flavor or seasoning. The same food was in the buffets at breakfast, lunch...

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Thank RN44
Reviewed yesterday NEW

The service staff at this place was exceptional! So friendly and helpful! We stayed Feb 16 - 23, 2017. A couple tips if you are staying here: -Bring lots of ones for tipping -They fog for bugs often, I brought bug spray but forgot to use it and wished I had itch cream instead! The problem was not too terrible...

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Thank Jackie G
A TripAdvisor Member
2 reviews
Reviewed yesterday NEWvia mobile

Weather was great. Staff amazing. We looked for Ruperta and Candido each morning for breaq smile and excellent service. On our arrival the upstairs room was y leaking into our room. Within 20 minutes we were moved to a new room. (Upgraded too)!

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Thank A TripAdvisor Member
Canada
Reviewed 2 days ago NEW

Just came back from our stay at this wonderful hotel! Everything from start to end was perfect!!! My husband and I were looking for a catholic church at Puerto Morelos and the concierge at the lobby was kind enough to look up for the information about what time mass started, address and the cost of a taxi, she said that...

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1Thank jmalenko
Grand Rapids
Reviewed 2 days ago NEW

Returned to the Blue Bay for a 2 week vacation. Loved the property last year and it pleased again. The property is large but offers golf carts and cart trolleys to transport you around. The grounds are lovely and are exceptionally clean. I mean REALLY clean. The front desk makes check in and out easy and friendly. Mr. Vargas is...

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Helpful?
1Thank Marilyn M
Narva, Estonia
Reviewed 2 days ago NEW

I have juts want to thank all the staf for making our stay incredible. But especially to Ricardo my concierge always son kind & smiling he alwas gave me the good morning Gilbertho y Santiago in restaurant they give you the best service. We traveled a long time but it was woth it. We hope to se youu soon.

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1Thank zschev
Reviewed 2 days ago NEWvia mobile

The rooms were clean The staff was excellent, but there should be a better check in They don't tell you anything about little tricks that make your stay better Suppers al-carte Book in the morning at your building Take a tram to your building Take a trip with the tram around resort to get yourself situated very large,Internet should tell...

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Helpful?
1Thank Darrell J
Hamilton, Canada
Reviewed 2 days ago NEW

Just returned from a week at the Blue Bay Grand Esmeralda.Let me start with the pros. Property is beautiful and clean.Large resort.Restaurant and cleaning staff very friendly.Now the cons. Upon arrival the front counter staff were rude and out of the gate and called everyone that was english speaking as she put it in a group then warned us how...

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Helpful?
Thank KimG726

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £121 - £392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Evoline ltd and Jetsetter so you can book your BlueBay Grand Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#52 Luxury Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
1,006 questions
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Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor if elevator works!!!!!!”
 of 5 bubbles KimG726, 26 Feb 2017 | Read review
“villa 5 is a short walk from the pool and pool bar, villa 4 has balconys facing the pool (too close for me)”
 of 5 bubbles motherofthebride1708, 25 Feb 2017 | Read review
“Building 2 or 3 are closest to the pool and the beach”
 of 5 bubbles Andy011963, 25 Feb 2017 | Read review
“building 5 ground floor if you like wildlife”
 of 5 bubbles lee66, 25 Feb 2017 | Read review
“Most expensive rooms are best.”
 of 5 bubbles Superkatt, 25 Feb 2017 | Read review
5 of 5