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The Royal Haciendas All Suites Resort & Spa

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3,148 Reviews from our TripAdvisor Community

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Showing 2,728: English reviews
Hamden
Reviewed yesterday NEW

Beautiful Mexican style architecture, well maintained villas and grounds. Fountains, bridges over babbling brooks, plenty of beach palappas, fine sand good ocean wimming area, hot tubs near the pools, good dining poolside. Nice rooms, walk-in shower with beautiful Mexican tiles in the suites. Beds perfectly made up and interior cleaned six days a week. Concierges available if you need anything....

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Helpful?
Thank Hugh M
Arnprior
Reviewed yesterday NEW

We had a great time at the Royal Haciendas - the staff are polite and attentive, and try to speak English to make you feel welcome. The serving staff were all pretty much fluently Spanish/English bilingual, thank heavens! The resort itself is supper clean, and importantly for us, the water was drinkable. So no worries about brushing your death and...

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Helpful?
Thank N4560SYbillc
Reviewed yesterday NEWvia mobile

This hotel totally exceeded my expectations. They are so friendly and very helpful. Our rooms were Constantly clean, amazing shower and design. The food from all of the restaurants and especially the buffet from la palapas del sol was amazing! Such nice beaches, with great clear water that is so warm. This hotel is extremely clean and the beaches are...

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Helpful?
Thank Abbey T
Duluth, Minnesota
Reviewed 3 days ago NEW

Caleb the Concierge was awesome. We have been to the Royal Resorts about 12 times and Caleb at the Royal Hacienda is hands down the best we have ever had. He went "above the call of duty" to ensured our stay was perfect. He helped us settle in the first day and was always in the lobby with a friendly...

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Helpful?
Thank lcbeau
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear lcbeau, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort, especially the service provided by Caleb,...

Sun Valley, Idaho
Reviewed 3 days ago NEW

This resort is a time share resort, but also has rooms for rent. Rooms are all 2 bedroom, about 1600 square feet, with full kitchen, with pots pans and utensils. Like a small condo, really. The service is great, provide a personal concierge for each room, 5 restaurants, if you consider the Sushi at the Rotunda bar. Portions are very...

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Helpful?
Thank Bob P
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Bob P, Thanks for taking the time to review your recent stay with us. We strive to make sure that all of our guests have the best vacation experience possible and we're glad to learn we achieved this goal with you. Thanks for the recommendation and we would love to have you back again anytime. Warm Regards.

Sherwood Park, Canada
Reviewed 4 days ago NEW

Extremely clean and well maintained. The full suites, A and B side are spacious and very comfortable, with daily maid service except Sundays. Has every amenity you might wish for, variety of pools for all ages, Great beach front which is cleaned nightly. Compared to our various neighbours by far the most spacious beach. Clearly marked, safe swimming areas in...

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Helpful?
1Thank Stephen K
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Stephen K, Thank you for taking the time to review your recent visit to The Royal Haciendas. We’re happy to hear that you were able to find more room and more value out of a stay with us. It’s great that you were able to enjoy the amenities around the resort and give yourself the time you deserve to...

Littleton
Reviewed 4 days ago NEW

The beach was clean. No problems getting chairs. The service was great. The food was very good. The rooms were clean and spacious. A short taxi ride to downtown Playa del carmen. We will definitely go back again.

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1Thank 281larryn
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear 281larryn, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We look forward to welcoming you back soon. Warm Regards.

Reviewed 5 days ago NEW

We have been to the Royal Haciendas and other Royal Resorts in Cancun a few times as my in-laws are time share owners. My wife and I loved the Haciendas so much we got married there and brought 16 of our friends and family. We had such an amazing week with little to complain about. My wife and I went...

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3Thank Rob G
Bloomington, Illinois
Reviewed 5 days ago NEW

The Royal Haciendas offer a relaxing and beautiful space to spend your vacation. The layout of the facility offers plenty of space, many amenities, with exquisite landscaping. We highly recommend this location.

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Helpful?
Thank Y8365XNkevinm
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Kevin, Thank you for taking the time to review your recent stay at The Royal Haciendas. We couldn't be happier to see that your time spent with us was a great experience. We appreciate your recommendation to the TripAdvisor community and hope to see you again soon! Best Regards.

Reviewed 5 days ago NEW

At the resort for the first time in January with 3 adults (Parents and one adult age student) in a 2 bedroom top floor suite in phase 2 with balcony Jacuzzi. Was in the middle of the property close to lobby, overlooked pool area and could see the beach in the distance. It was nice to have two separate rooms...

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Helpful?
1Thank Susan K
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Susan K, Thank you for taking the time to review your recent stay with us. Feedback from our guests is important to us. We're pleased to hear that you enjoyed your stay. We apologize for the inconvenience of having to switch rooms on Saturday. Our Inventory department works closely with the guest services one to avoid this situation. This...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £191 - £373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#3 Family Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
385 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are great. The only difference is location/view. We like the rooms closer to the ocean.”
 of 5 bubbles lcbeau, 18 Jan 2017 | Read review
“Choose the B concourse or the D concourse”
 of 5 bubbles 805BobP, 18 Jan 2017 | Read review
“Top floor rooms are quieter but as they close the pool bar at abot 7.00 pm noise is rarely an issue.”
 of 5 bubbles stephenkE715AV, 17 Jan 2017 | Read review
“High floor has better views and probably less noise.”
 of 5 bubbles skerns123, 16 Jan 2017 | Read review
“upper floors provide best views. be careful of the adjoining rooms if not using both - the door between is not very sound proof...crying baby next door was very frustrating in the middle of the night. Suites are excellent set up. ”
 of 5 bubbles katherines185, 10 Jan 2017 | Read review
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