We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hyatt Playa Del Carmen Resort

Visit hotel website
Traveller (1877)
360
Panoramas (30)
Video
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Hyatt Playa del Carmen will arrive to bring guests an intimate introduction to the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. Unique food & beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach - our two restaurants and three bars/lounges are our own extension of the vibrant offerings of La Quinta Avenida.
Read more
Property amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Luxury
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Caribbean Winter
Hotel deals
2,643Reviews
2,459Photos
178Q+A
100Room tips
Traveller rating
  • 1,804
  • 465
  • 183
  • 92
  • 99
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
This is a great alternative to Cancun. The best part is the town with restaurants and shops are a very short walk from the hotel. The hotel is very modern and sleek. The rooms are spacious and the restaurants offer a nice variety of food on property. There are some nice
Read more
Hotel's Favourite
Honestly, this hotel exceeded my high expectations! All the staff were incredibly polite, friendly and respectful. I must say that David in the Club Lounge was particularly helpful and kind. The rooms were beautiful, modern and spacious. We had a sea view room and it was
Read more
Response from GrandHyattPlaya, Gerente at Grand Hyatt Playa Del Carmen Resort
Responded 24 Jul 2018
Dear Lucy, Thank you very much for your great review. We are totally excited after reading your comment! Our main purpose is to over exceed the expectations of our guests who are the most important for us. We design carefully each touch and element in our Resort! Our gastronomy concept in all outlets is made by passionate people who love to offer a unique experience, in order to amaze our guest´s palates. We look forward to welcoming you in the near future. Warmest regards, Grand Hyatt Playa del Carmen Resort
Read more
Beautiful and thoughtfully designed hotel. Big rooms with impressive bathrooms. One of the top five hotels I have stayed at worldwide. There is a day club on the northeast wing of the building, if you are sensitive to noise, request away from the area.
Read more
Review collected in partnership with Hyatt Hotels
Response from GrandHyattPlaya, Public Relations Manager at Grand Hyatt Playa Del Carmen Resort
Responded 1 week ago
Dear Compass31803156246, Thank you for sharing your feedback, we're glad that you had a flawless stay at our resort! We're glad that our resort's facilities and design impressed you! We look forward to welcoming you on your next holiday to Playa del Carmen. Sincerely, Grand Hyatt Playa del Carmen Resort
Read more
We just arrived, after a delay of our flight of several hours close to 9pm. I told the “nice” lady at the check-in that my wife and my other daughter will join later since they are still at the airport, but I will take care the check-in now. I am with my 3 little kids (13, 10
Read more
Response from GrandHyattPlaya, Manager at Grand Hyatt Playa Del Carmen Resort
Responded 1 week ago
Dear markusf172, We are very sorry to learn about your impressions upon your arrival. In fact, our hotel has the procedure to request, upon check in, a guarantee for the entire stay. This practice is very common between Hyatt Hotels but it may varies from each brand. We understand also that some flexibility should be offered in each case and I assume the manager who spoke to you at the moment were able to solve the situation. Mr. Markus, we really hope you and your family are having a great time at our property. I heard that one of our managers tried to reach you yesterday but it was not possible so in case there is anything else we can do to make your stay better, please feel free to contact us. Sincerely Grand Hyatt Playa del Carmen
Read more
The staff were always available and working hard, the rooms were cleaned every day, the pool and beach were perfect, and the guests were all friendly. Highly recommend. I would love to come back here in the future.
Read more
Review collected in partnership with Hyatt Hotels
Response from GrandHyattPlaya, Public Relations Manager at Grand Hyatt Playa Del Carmen Resort
Responded 1 week ago
Dear Scenic07700360095, Thank you for sharing your review with us, we're glad that you had a fantastic stay at our resort. We're glad that our resort's beachfront facilities impressed you and that our staff's service exceeded your expectations. We look forward to welcoming you again indeed! Sincerely Grand Hyatt Playa del Carmen Resort
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Photo provided by managementGrand Hyatt Playa Del Carmen Resort
Suite
Photo provided by managementGrand Hyatt Playa Del Carmen Resort
Bathroom
Photo provided by managementGrand Hyatt Playa Del Carmen Resort
Suite
Photo provided by managementGrand Hyatt Playa Del Carmen Resort
Suite
Professional photo exclusively commissioned by TripAdvisorGrand Hyatt Playa Del Carmen Resort
The Ocean Front King Room at the Grand Hyatt Playa Del Carmen Resort
PreviousNext
123456101
All top shelf’s are available
0 votes
Is it all inclusive??
I think they offer an all inclusive, but we did not do that.
0 votes
I think any room will be quiet as the design of the hotel keep all the reastaurants away from the rooms.. i had a swim up room and those arre super private and quiet. The only room i can say is close to nouse are the ocean fromt rooms.
0 votes
Our granddaughter's 29 so we didn't use this feature.
0 votes
PreviousNext
12345636
"Garden View room is beyond sufficient"
"All rooms are nice because its such a pretty hotel, however there is a VIP section"
"avoid the north side near the day club"
"The swim up rooms are quite unique."
"Try to get away from the day club noise if you are gonna come"
PreviousNext
12345620
PRICE RANGE
US$232 - US$664 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
314
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing