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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,278 Reviews from our TripAdvisor Community

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Showing 5,436: English reviews
Reviewed 3 days ago NEWvia mobile

It was amazing, the hotel is spectacular and beautiful. Nice pools and beach. Food is good. I stayed a the Platinum. Excellent trip, you should come. Ask for Rodrigo the concierge, he is so kind and nice!! Really good service!

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1Thank Rodrigo O
Vancouver, Canada
Reviewed 3 days ago NEWvia mobile

Let me be blunt....this was definitely not a 5 star resort. The grounds, lobby and reception felt very sterile. The main building lacked in atmosphere...no beach beach views from anywhere on the resort. Very disappointed in not seeing a Mariachi band playing, nor did we hear a single Mexican song the whole time there. Rooms were very musty smelling, beaches...

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4Thank jrac66
Reviewed 4 days ago NEWvia mobile

We went to this hotel on January after holidays, the hotel views, pools, and beach was really awesome, the entertainment during the day including volleyball, zumba,dance and at night with the shows and dances were perfect. The staff in the restaurant and bar were very kind and they helped us very much.

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3Thank Parandis B
Reviewed 4 days ago NEW

We stayed in the Platinum Suite building which was closest to the beach, however the furthest from the main building including the spa, 2 buffets, gym and most restaurants. The platinum suites have their own check-in and concierge to assist you as well as a bar with snacks and premium liquors. The platinum concierge in the afternoon, Rodrigo, is very...

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Thank Heidi F
Barrie, Ontario, Canada
Reviewed 5 days ago NEW

This was our first time at an all inclusive and we were thrilled with the resort. The welcome and lobby was fantastic and while we waited for our room to be ready they suggested we grab something to eat/drink at one of the many great buffets. We received a free upgrade to the Family Suites which was a lovely surprise...

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2Thank Cindy_McNeice
Lytham
Reviewed 5 days ago NEWvia mobile

We spent as a family 2 weeks at this hotel, we have had no real issues or concerns with this place. As a few have mentioned we arrived with some concerns given the amount of negative reviews, all I can say to that is that you truly can't please everyone . We stopped in a junior suite , yes the...

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2Thank CSL40
Reviewed 5 days ago NEWvia mobile

We stayed here between the 6th and the 21st of December 2016. This is our second visit to this amazing resort, last time staying in June 2015, and once again it didn't disappoint. The check in process was a bit slow as there was another bus arrival at the same time but we didn't let this bother us and we...

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5Thank Danielle G
Sherwood Park, Canada
Reviewed 6 days ago NEW

We had a very enjoyable trip. We stayed Nov 28 2016 for 9 days. The food was good, but getting a reservation at the a la carte restaurants was headache. We were 8 people so possibly the larger table was an issue. Nothing wrong with eating at the buffets. Good variety & attentive service. The room was comfortable & had...

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Thank janaguillon
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear janaguillon: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess It is wonderful to read that Grand Riviera Princess met and exceeded your expectations. Your feedback is extremely important to us, regarding the reservations a la carte restaurants, we will share it with our team to encourage...

Langford, Canada
Reviewed 6 days ago NEW

I have been to several 5 star Hotels in the area, such as Grand Bahai Principe and Moon Palace. The Grand Riviera Princess is more like a 3.5 star. It is so crowded, and noisy, you feel as if you are in Disney Land, there are approximately 4000 guests on the property. It smells like sewer on the grounds and...

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4Thank Marcy C
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Marcy C, We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction. We will review them with their manager in order to avoid this incidents in the future. Best regards,

Belchertown, Massachusetts
Reviewed 6 days ago NEW

We recently stayed here with our 14 year old son for 6 days. The best part of this all inclusive resort is that everyone is so willing to help. As others have said, the place is very clean and visually very attractive. If you can afford an upgrade, upgrade to a Platinum Room. This comes with a more private pool,...

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1Thank Jeff037
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jeff037, We would like to thank you for choosing Grand Riviera Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £167 - £397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ground floor rooms border the walkways, might be noisy.”
 of 5 bubbles 638heidif, 18 Jan 2017 | Read review
“We had a room on the outside of the inner space of the hotel but enjoyed the quiet that provided and still had a lovely view.”
  • Our room service made fun shapes everyday with the towels.
 of 5 bubbles Cindy_McNeice, 17 Jan 2017 | Read review
“There is a cart going between beach and lobby, so being close to either is not an issue.”
  • Nice siced balconey, but no drying rack
  • swim-up pool,
 of 5 bubbles janaguillon, 16 Jan 2017 | Read review
“Go Platinum or stay home”
 of 5 bubbles ramblindan2017, 13 Jan 2017 | Read review
“If you can, get a swim-out suite. Blocks 6 and 7 are conveniently located, close to everything.”
 of 5 bubbles mosaic, 12 Jan 2017 | Read review
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