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Grand Sunset Princess All Suites Resort

Bookit.comUS$240*
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Certificate of Excellence
GreenLeadersSilver level
14/06/2017 15/06/2017
1 room 2 adults 0 children
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Grand Sunset Princess All Suites Resort
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8,580 Reviews from our TripAdvisor Community

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Showing 7,085: English reviews
Vancouver, Canada
Reviewed 21 May 2013

Stayed at sunset for one week in april. Did pay for the upgrade to platinum and felt it was definitely worth it from the no line at check in with chilled champagne to presents in your room. We had an Awesome vacation with beautiful sandy beach, modern clean room and top notch service from all hotel staff. Needed some serious...

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Helpful?
1Thank David N
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest Thank you for taking the time to share your feedback of your recent stay at Grand Sunset Princess. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We hope that we will be able to welcome you back to the Resort in the future...

Sydney, Canada
Reviewed 20 May 2013

We stayed here from May 9th to May 16th 2013. This is a beautiful resort. We arrived on the resort about 10 am, we could not get our room until 3pm, not a minute before, actually the room was not ready until close to this time anyway. There were only 4 people let off the bus at this lobby. A...

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Helpful?
2Thank T0urist58
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for posting your feedback about your latest stay with us. We are sorry to hear that you did not enjoy your stay as much as you had hoped for it. We apologize for the few issues that occurred during your stay, actually is not a regular situation, our goal is to make our guest feel home...

Massachusetts
Reviewed 19 May 2013

We returned to the Grand Sunset Princess in Playa Del Carmen for our Honeymoon January 2- 9th (sorry for the late review). We had been to this same resort a year prior and loved it which is why we chose to return. We stayed in the Villas and just liked last time loved the room and all the amenities that...

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Helpful?
Thank LauraSpell8259
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for your feedback on your stay at Grand Sunset Princess. We apologize for the few issues that occurred during your stay, actually is not a regular situation. We have reviewed your comments and can assure you that we take them very seriously. Our guests´ feedback is truly appreciated, as it helps us to improve. On behalf...

Vancouver, Canada
Reviewed 19 May 2013

Stayed at the Sunset for two weeks, our daughter was married on the beach four days after our arrival. The resort did a wonderful job of providing our families and friends with a great wedding experience. The resort is beautiful and they keep it meticulously clean and are very attentive to your needs. The buffet is fine, typical of an...

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Helpful?
4Thank bcdurangoboy
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for your recent visit with us and for providing the feedback. I was pleased to read that you really enjoyed your stay at Grand Sunset Princess. I am glad that our hotel, services and the attention from our staff, met your overall expectations. Please do not hesitate to let us know if there is anything we...

Saint Paul, Minnesota
Reviewed 18 May 2013

I went on vacation for five days in May with my boyfriend to Grand Sunset Princess. This being his first time in Mexico, and mine to the East coast, I was anxious to book a nice and affordable hotel. Although I read the negative reviews about this place, I decided on it per a recommendation from a friend that had...

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1Thank stger012
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for sharing your nice review with TripAdvisor’s Travelers, we are grateful for your visit at Grand Sunset Princess. Your feedback is very motivating and helps us to keep on working so hard every day. We appreciate your kind words as it pertained to our immaculate rooms and the amazing service from our staff. However we are...

Halifax
Reviewed 18 May 2013

I traveled to grand sunset from april 25th until may 2nd with a group of 17 friends and family. We've all been to several resorts in cuba and mexico and we're experienced travellers and not at all picky people. First of all the resort is really big, it's a pretty long walk to get anywhere but if you're able bodied...

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Helpful?
4Thank HalifaxDragon
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for your honest review! We feel lucky to have had the opportunity to serve you and your group. Providing our guests with the best possible hospitality and service has always been our mission. It is our constant goal to keep impressing you on every visit and make it even better than last time. We thank you...

Saint John, Canada
Reviewed 18 May 2013

Spent a week at the Grand Sunset Princess April 14-21. The Grand Sunset and the Grand Riviera are essentially mirror images of each other and together form one very large resort. We were originally booked into the Sunset but were assigned a room on the Riviera side. There essentially is no difference between the Sunset & the Riviera sides for...

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8Thank sunseekersquis
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for sharing your nice review with TripAdvisor’s Travelers, we are grateful for your visit at Grand Sunset Princess. Your feedback is very motivating and helps us to keep on working so hard every day. On behalf of all our staff we give the most sincere thank you for choosing our hotel for a memorable experience. We...

Sparwood, Canada
Reviewed 17 May 2013

We as a group of 29 traveled from calgary to cancun on April 17-May 1. The group package was bull. They told us 20% discount at the spa, the spa wouldn't do more than 15%. On the flight down there it was a mess we were told there was a place to put my wedding dress, true but it was...

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Helpful?
1Thank Stephanie K
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of your recent stay at Grand Sunset Princess. We are however disappointed to hear that we did not meet your expectatives in that special day. Allow me tell you that we are working so hard about your comments to improve our service every day and our customers return...

Cincinnati, Ohio, United States
Reviewed 17 May 2013

I'm late on writing my review but I am already considering my next trip to Grand Sunset Princess and wanted to give my two cents. I went to Grand Sunset Princess in February with my 2 sisters for my sisters 30th Birthday. I have been to multiple resorts including Riu's and Royal Solaris and this was by far my favorite...

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Helpful?
Thank Erin H
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, First of all thank you for choose our resort! We feel privileged to have had the opportunity to serve you and your sisters. It is very pleasant to read that you had a wonderful stay and that you enjoyed our facilities and the service from Alejandro making this stay one of the best holidays! It is always our...

Ontario
Reviewed 16 May 2013 via mobile

We travelled may 8 to the 15 with Sunwing. We stayed in the Yucatan platinum adults only section. Its was nice and quiet had our own pool and wait service there. Requested a king size bed a month before we arrived didn't get it. The beds king or double are the hardest most uncomfortable you will ever sleep in. If...

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Helpful?
1Thank Saysa1
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you very much for sharing your review and providing us with this valuable feedback. We are glad to see that there are elements of the Grand Sunset Princess that you quite enjoyed, however allow me tell you that the few issues that occurred during your stay is not at all a common situation; We apologize if this...

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14/06/2017 15/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: £137 - £367 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Mexico/Riviera Maya - Playa Del Carmen
Hotel Style:
#30 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,178 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you request two beds and you only get a room with one bed. Request a cot. The pull out is very uncomfortable!”
jutahh, 24 May 2017 | Read review
“Book platinum as the rooms are beautiful.”
71darlenes, 21 May 2017 | Read review
“Swim out is well worth the extra money but can be noisy”
VEdmon, 18 May 2017 | Read review
“Villas are closer to Lobby, Platinum are closer to the beach.”
LuvinVegasAlberta, 17 May 2017 | Read review
“All of the rooms are great”
F8529BUdeniser, 16 May 2017 | Read review
5 of 5
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US$240* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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