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Hotel CalaLuna Tulum

Traveller (549)
Room & Suite (128)
Pool & Beach (112)

About

Location
Cleanliness
Service
Value
Welcome to Hotel Tulum CalaLuna We are here to realize your dream holiday unforgettable!! For our customers, we do everything... Hotel CalaLuna Tulum have 50 meters of private beach, with white sand and turquoise sea, in the sea of Tulum, 4 the most beautiful beach in the world More variety and availability of rooms, rooms for families, couples, single or friends The hotel Hotel Calaluna Tulum will be your vacation retreat, permitting you to enjoy the sound of nature. If you are lucky, you will be a spectator of the sea turtles hatching, and might even be able to return one of the baby turtles to the ocean...
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Property amenities
Free High Speed Internet (WiFi)
Breakfast included
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Family Resort
Mid-range
HOTEL CLASS

Location

Full view
443Reviews
587Photos
20Q+A
54Room tips
Traveller rating
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Popular mentions
This was our second stay on the beach in Tulum. For the price CalaLuna is great. The palapas are spacious, with comfortable king size bed, shelves and small closet for clothing and a bathroom with shower, etc. If you want luxury this is not your kind of hotel. If you want
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Worst experience ever, they literally cheat you and overcharge credit card payment with totally fake USD-MXN exchange rates! Been travelled through the world and never experienced anything like this. They try to force you to pay the total room rate by cash and send you to ATMs
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+1
We were generally happy with our 4-night stay at the CalaLuna: --the young male staff person who was there most of the days was very friendly and helpful (one day there was a less helpful young man). --once you adjust to the conditions, it's really a very lovely cabana,
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Great place! Best value for money in Tulum, good location, beautiful beach, spacious clean room and a very helpful staff. The breakfast is modest. The private beach is just quiet and relaxing! Definitely recommend.
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I booked this hotel and then realized I made a mistake with the dates. I tried to correct it with the hotel right away. However, when I called the reception, they told me that hotel management can only be accessed via e-mail. I called Orbitz and spend hours with their customer
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Response from posada06, Direttore generale at Hotel CalaLuna Tulum
Responded 13 Dec 2018
Dear Customer as we have already explained in the emails we sent you, you bought with an internet channel and not with us, we can not modify or cancel bookings bought with other travel agents. A paid to them and not to us, and as any contract you sign up for are the rules of reimbursement of the cancellation policy, for this we issue a cancellation policy. If you have made a travel insurance, which we always recommend to our customers, maybe now it would not be disappointed. The hotel, as already explained, can not modify the bookings made with another sales channel, it should retaliate where it bought the booking and not with the hotel that has only respected the rules of a contract of sale! Buona VIda HCLT
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining
Jolie bungalow avec terrasse privative, chaise en bois et hamac
View from our balcony
cabana #2
LA vista desde la habitación
make sure you wake up at least once to watch the sunrise ! spectacular !
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12345626
It will be by the road. So probably a bit noisy during the day compared to the ones next to the beach.
0 votes
good morning Angelica I'm glad that you asked me this question, because it gives me the opportunity to explain the operation of the commentaries, always more useful than the other customers at the hotel to improve things that maybe can not see. I explain to you why for us a negative criticism is not "a problem" but a piece of advice. I give him an example on our hotel directly, in ONE YEAR we sell about 5800 nights, averaging about 1900 bookings in a year of work and we are sure that not all the 1900s like our Hotel, style, service , position, breakfast, character etc. etc. it is impossible to please everyone without distinction. If you make an average of the criticisms received on the amount of people who came on% of people who came 5% write a criticism and those received 5% are negative, you can well understand that it is a matter of taste of people and not service the problem. Besides, I explain to you another thing, our hotel has rooms on the sea side with a view to the sea and rooms across the street with a view of the garden, obviously the prices are different, people book the side street, THAT IS ALWAYS WELL IN ALL THE SALE CHANNELS that is on the street side, they arrive and they say they had booked sea side .... they are wrong to make the reservation and the hotel pays the consequences with a negative criticism! Another negative criticism is the weather, if it rains the customer is disappointed rightly, wrapped he booked 4 nights and wants to leave earlier. The hotel has clearly specified the cancellation policy before a customer buys the stay, there is no refund from 20 days before arrival, this is because, the hotel compromises to keep the room that the client has booked for him, as per contract. It is not that if another customer arrives and says that the double pay the room is to him, on a customer book in our hotel will have what he chose, but in the same way we ask you have customers to respect the cancellation policy that accepts the moment of his purchase. Rarely it passes but it is also a cause of bad criticism even if the "problem" is not of the hotel. However, we are sure of our service and our structure, we do not see gold for bronze, what you see in the pictures, in the descriptions is what we are, a suggestion that of all Tulum travelers, study where you are going, Tulum is located in the middle of the Mexican forest, the hotels on the beach produce electricity .... Many services that are thought obvious often are not in hotels, read the descriptions .... I hope I have clarified some of your doubts, we look forward to seeing you HCLT
2 votes
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No restaurants at the hotel, but there are 10-15 great places within 100 yards of the hotel. The place next door will serve you food and drinks at your beach chairs in front of the hotel.
0 votes
Sorry for the late response. It is breezy by the beach. Should be too much of a problem. It was an excellent location.
1 vote
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1234
"Ask for unobscured view if beach view is important to you. There are lots of palm fronds etc. that obscure the views from many rooms."
"Rooms closer to the ocean and away from the road."
"ocean view is the way to go"
"If you can, go ocean view!"
"Rooms on the beach were more quiet and have an amazing view - Romantic Suite I believe."
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PRICE RANGE
US$133 - US$307 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cabanas la conchita tulumcabanas la conchita hotel tulumtulum cabanas
FORMERLY KNOWN AS
Cabanas la Conchita
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
16
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