Motto by Hilton Tulum
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Motto by Hilton Tulum

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Motto by Hilton Tulum
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About

5.0
#44 of 232 hotels in Tulum
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.7 of 5 bubbles
Value
Daily Mandatory Destination Charge includes: $10 daily food and beverage credit for use in hotel bistro and rooftop bar beach club access to Bagattelle and Bagallum: daily parking for one vehicle bicycle rental, one per room.Located on the main avenue and entry to the hotel zone, were less than 10 minutes from the Turquoise Sea of the Mexican Caribbean and the Mayan Ruins. We are nearby recognized cenotes and protected natural reserves and water parks. Our modern hotel has sustainable practices and is noted as the best RoofTop in Tulum with two infinity pools, a stunning view of the jungle, and a relaxation area that turns around into an outdoor event area. Boost yourself with energy in its gym with certified instructors and different activities such as yoga in its outdoor venue, and closing, pamper yourself with a massage at the Spa. Try an exquisite, specialized wellness menu for guests who love to exercise and enjoy the fascinating world of mixology in one of our two bars.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Bicycle tours
Kids stay free
Secured parking
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Complimentary welcome drink
Outdoor dining area
Poolside bar
Rooftop bar
Water park offsite
Nightclub / DJ
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Body wrap
Couples massage
Facial treatments
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Refrigerator
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Safe
Separate dining area
Separate living room
Laptop safe
Private bathrooms
Tile / marble floor
Flatscreen TV
Complimentary toiletries
Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Business
Charming
Languages Spoken
English, Spanish
Hotel links
Special Rate:Reserve por adelantado, Ahorre hasta 17% | Book in Advance & Save up to 17%

Location

Avenida Coba Sur Entre Calle S/n Manzana 006 Lote 001, Tulum 77760 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Aerodromo de Playa Del Carmen
37.7 mi
See all flights
Cozumel Airport
39.9 mi
See all flights
5.0
5.0 of 5 bubbles557 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Motto by Hilton Tulum is praised for its cleanliness, with guests consistently noting the immaculate rooms and well-kept common areas. The hotel's prime location is lauded for its proximity to local dining and shopping venues, though it isn't close to the waterfront or city center. While the rooftop pool and chic boho atmosphere are popular among visitors, some have raised concerns about the room sizes, noise levels, and unexpected fees, which have impacted the overall perceived value of their stay. Friendly staff and helpful service are frequently mentioned, although occasional service hiccups have been reported.
Location
Convenient
Atmosphere
Stylish
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory

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Detailed Reviews
amandastorey wrote a review Apr 2023
Rome, Italy
4.0 of 5 bubbles
Hilton is a great hotel. The gym is amazing - especially for a hotel gym. The rooftop pool looks just like the pictures. The concierge staff were helpful and lovely. The shower temperature and pressure was great (which is rare in Mexico). Cons: poor soundproofing between rooms (but we could still sleep). It’s isolated from the town and the beach and taxis are expensive (US $56 for a return trip). Don’t use the iron (it damaged my clothes).
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Factor in the cost of taxis into your stay if you want to explore the town and beach, or hire a car.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
travelbuggy wrote a review Jan 2023
London, United Kingdom
5.0 of 5 bubbles
So glad we picked this hotel; it was our first long haul trip away in 3 years and a birthday celebration, so I deliberated a lot about where to stay.
I’m happy to say we made 100% the right choice.
Modern, clean, very helpful staff and excellent food!
Free parking for your rented motorbike or car, hotel has a great gym, pool and is even pet friendly!
Also, the price of the rooms at the hotel were very reasonable for Tulum.
In other reviews, a lot of people mentioned about the rooms being ‘small’, but when booking, there is total transparency on room sizes, saying that this hotel has travel-size rooms that are 160 square feet, with a Queen size bed.
The room size, didn’t hinder our 9 night stay in the slightest.
Everything was really well designed to fit everything in that you might need and ultra modern too!
Hotel food was great too. Ate breakfast there every day and sometimes food from the roof bar too.

The Motto is conveniently located, in between the main hotel zone and downtown. (Tulum town)
We hired a bike; use ‘Green Trip’ just down the road and you’ll get a small discount if you are staying at the Motto.
From the hotel, it was really easy to get to the beaches or the Mayan ruins and anywhere else.
Also a huge supermarket, very nearby, called Chedraui.
Really enjoyed our stay and if I travel to Tulum again I will definitely stay at the Motto.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo López, Director General at Motto by Hilton Tulum
Responded 21 Jan 2023
Thank you for sharing your comments about your past stay. I am very happy to know that you had a wonderful time and that you enjoyed our quality, service and Tulum style. Thank you very much for RECOMMENDING US... We are waiting for you very soon in this your home Hotel Motto Tulum. Sincerely, Eduardo López General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
behzadmirshafiee wrote a review Jan 2023
Laguna Beach, California
5.0 of 5 bubbles
The hotel and restaurant on the rooftop was outstanding. The hotel staff was very helpful throughout the length of our stay. However there was on superstar on their staff, her name is Maggie!

Maggie was beyond amazing!! she went beyond what was asked of her to help us have the best vacation imaginable in Tulum. She coordinated and set up taxis for 15 people for half the cost of what it cost to get it from outside the hotel. She assisted us in booking and managing our restaurant reservation for 15 people which was a nightmare at first but she handled all of it. She made our trip unforgettable and whoever that has the privilege of meeting her and connecting with her at the hotel is very lucky.

Maggie We love you, you definitely deserve a promotion!!!

You will also have an amazing trip.
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Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo López, Director General at Motto by Hilton Tulum
Responded 12 Jan 2023
Thanks for sharing your experience. I am very happy to know that you enjoyed our facilities and even more that we treat you as you deserve. Thank you very much for recognizing the authentic service of our Staff. We are waiting for you very soon in this your home Hotel Motto Tulum. Sincerely, Eduardo López General Manager
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Ben C wrote a review Apr 2024
1.0 of 5 bubbles
The amenities are nice on the surface, but the issues are all over the place. We had the AC in the room running for 2 full days and it managed to cool 2 degrees C from 24 to 22 C, which is still hot. There is no coffee maker or microwave in the room. The fridge barely is 20 deg. C on the inside and food is way overpriced. They give you 12 USD towards breakfast per person but everything on the menu is $15 add coffee and it's $20 per person minimum to eat. Drinks are minimum $12 for a shot of cheap tequila on ice. There are 2 towels per room, no face or hand towel just 2 bath towels so plan on one shower only and no drying your hands of face. Views are of a shelled out concrete building on one side that looks like it should be torn down. The gym also doesn't open till 8 am so don't plan on working out unless your on display with the full glass facing the pool so everyone can watch you.
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Date of stay: April 2024
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Storyteller289359 wrote a review Jan 2024
2.0 of 5 bubbles
Wouldn't stay here again unless room rate was much lower than what I was charged.

Hotel is located off a main road halfway between Tulum's downtown area and Tulum's beach area. Is a ten minute drive to the beach and 5-10 minute drive to downtown area. Walking/biking takes a bit longer but is doable, but I used a rental car to get around. Walking to downtown isn't bad because there are sidewalks. However the road towards the beach isn't spacious and I'd be nervous to bike or walk that route without getting hit by a car.

Perks: parking (not secured). Rooftop pool bar area is pretty. Hotel has hot water to shower- which isn't always available in lodging in the area.

For a 4 star Hilton not quite worth the price I was charged. Doesn't offer the usual amenities for Hilton honors members that other Hilton chain hotels do.
The beds are small and attached to the wall on two sides and mattresses were not that comfortable. Rooms are not soundproof. Could hear the people in the room next door talking through the walls. Rooms are also quite small/narrow with little storage area. Will need to live out of your suitcase.

When booking, I expected taxes/fees, but there was a lot of additional fees for this place. $20 (USD) is charged each night as a resort fee and they give you $10 credit from that for food there. Multiple other taxes and fees were also charged. I basically paid double for what the original room price was by the time the additional fees were included. Overall it seemed clean and is located in a mall so the surrounding area is developing so it has some nice stores and restaurants with construction all around.

Make note that you only can rent one bike for free from the hotel so if you aren't traveling alone, you'll have to pay to rent another one.

Be careful they don't double charge you by billing your room and have you pay for food/beverages with a card at the time.
Food and drink at the hotel are expensive.
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Date of stay: January 2024
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Max wrote a review Jan 2024
1.0 of 5 bubbles
Do not waste your money and pay extra to book a rooftop level room because they blast music at the pool and you can hear it in your room. The rooms are also extremely small for what you’re paying. You’re better off staying elsewhere.

Awful, money-grubbing hotel. Paid for 3 nights here. Hilton is too strict with cancellations and they don’t make exceptions for extenuating circumstances. I booked an extra room for my friend but they were very sick and couldn’t come and I asked the
hotel to please waive cancellation fee and they wouldn’t. I understand their cancellation policy but there were plenty of rooms available so it’s not like I cost them any money and I was already staying there and paying them. Will never stay at a Hilton hotel again.
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Date of stay: January 2024
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: Don’t pay extra for the rooftop-level rooms unless you like hearing loud music from pool in your...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Don S wrote a review Dec 2023
Sedona, Arizona, United States
2.0 of 5 bubbles
Let me start by saying im a lifetime diamond member of the Hilton hotel chain and use Hilton properties when ever possible.

Tried to check in at 1 pm was told to comeback after 3pm. At that time I did confirm I booked the 4th floor room with a jungle view. Front desk clerk told me the rigth side has views of roof tops and unfinished hotels, left side was Jungle view. Arrived back at 3;30 was told my room was ready. Was put in room 415 on tight side with view of a hotel roof top and a construction site ( no jungle view).

The room next to us had some issue with their door lock (wouldn't lock) that adjoined our room. They spent several hours working on this door and lock while we were trying to get some rest before dinner. screw guns, hammers, etc..

Went down to get bottles of waters as diamond members usually get 2 free per day. Was told they are out of complementary waters but I could buy 2 bottles from the lobby bistro for 50 pesos each. Next day, still no complementary waters and was told to purchase from the lobby bistro. The day I checked out was the same story. Why wouldn't they just get a case of water from the bistro for diamond members? This is a hilton policy to offer free waters to gold/diamond members.

Was charged a enviro fee for each day. No one told me what is was for or if anything was included. My wife and I rented bicycles while there to get around. When checking out read a internet post that the hotels are supposed to offer free bicycles for the enviro fee to help keep car traffic down. Their were probably 10 bicycles locked in front of our hotel we assumed they were just other rental bikes from other guests.

End of the day, I was left feeling that this hotel has very poor communication and doesn't really seem to care about their guests. They dont really follow Hilton protocols on how to treat guests that have earned status with their brand. I was very dissapointed and will choose a different property next visit.
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Date of stay: December 2023
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Stay somewhere else!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica D wrote a review Nov 2022
5.0 of 5 bubbles
First, I would like to thank Leslie (not sure I spelled his name right; short curly hair) for the recommendation for Cenotes Casa Tortuga and for the wonderful red sunsets, along with his friendly service.

This hotel has recently opened and it wasn't extremely busy but I can foresee more occupancy as it becomes better known.

On the first night, I was checked in by a young woman who walked me up to my room and brought me a welcome drink.

I had breakfast there a few times, and it was pretty good.

They have a gym that looks really nice and they offer spa services, which I did not use.

The location is good because while you are not right on the beach or right downtown, there are plenty of restaurants and some shopping within a short walk. I actually walked to the ruins from the hotel on my first day. I didn't feel unsafe at all.

The room had really nice decor, but it was a bit small.

Overall, had a good experience and would recommend or go back in the future.
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo López, Director General at Motto by Hilton Tulum
Responded 16 Nov 2022
Thanks for sharing your comments. I am very pleased to know that our staff treated you as you deserve and that you enjoyed our amenities and the rich house menu. Thank you very much for recommending us, we hope you return very soon to this your Motto Tulum house. Sincerely, Eduardo López General Manager
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Matthias wrote a review Jan 2023
Zug, Switzerland
3.0 of 5 bubbles
As a Hilton Honors member I did online checkin and chose a room and time of arrival. Room was not ready upon arrival so we were asked to wait in the lobby.
After 45 min, the room was still not ready that’s when upon my request the receptionist finally decided to allocate another room which was available… not sure why it took him 45min to take this initiative…

The room is pretty small and the double bed is positioned in a way where one side is against a a wall which is not practical to go in/out of bed - this is consistent with the photos but just highlighting it.
The bed felt really small, I am 1m90 and I cannot say that my whole body was fitting the mattress :)

The noise insulation of the rooms is quite bad as we could hear everyone passing by the room in the corridor - and there is a lot of people when you are on the last floor as this is the access to the rooftop pool.

Also, note that if your room has view to the pool, it means you have view on the courtyard where there is an open air bar with music till quite late (that was ok for us but be aware).

The rooftop pool and rooftop bar area and staff are nice.

If you plan to go to the beach, definitely rent a bike/scooter as by feet it’s not safe (no safe sidewalk).
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo López, Director General at Motto by Hilton Tulum
Responded 13 Jan 2023
Thanks for sharing your comments. Your comments help us and contribute to our continuous improvement program and expect that the necessary adjustments will be made to have better experiences. I hope you can come back and verify the changes made in this your Motto Tulum house. Sincerely, Eduardo López General Manager
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Rayandyaz wrote a review Apr 2024
Sitges, Spain
2.0 of 5 bubbles
I will start by saying I am a Lifetime Diamond level with Hilton and have been for over 20 years staying at most of their brands.

This hotel has an identity problem. They try to be a minimalist brand with upscale amenities. The 4th floor pool area/bar/restaurant/gym is nice. The rooms are poorly designed and are below a Motel 6. I am all for a smaller room if designed properly. I am 6’ tall and easily longer than the bed. There is a small bar to hang a few items but no dresser to put clothes. If there are 2 of you sharing the bed one will deal with the desk at the end of the bed. There is nothing to put your suitcases on since you have to live out of them. Please rethink the layout and correct. You can add a closet or shelf on the wall outside the shower rather than the floor. Designed by someone who has never stayed in a hotel. Don’t add a daily fee of $30 then give me $10 credit on drinks or food. Plus you give me a coupon for use after 3:00 pm but checkout is 11:00 am. The manager of the pool deck bar/restaurant would rather argue how to apply the coupon instead of listening to your issue. Add this to a location that is not near the water or the city, about a 1+ mile to either.

Absolutely wouldn’t recommend this location until they make changes.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jan asked a question Dec 2022
Muenster, Germany9 contributions7 helpful votes
How is the breakfast? Is it a buffet? How much is it?
John L wrote a tip May 2024
9 contributions
5.0 of 5 bubbles
"Don’t rent a car. There are scooter rentals and bike rentals for cheaper"
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Quest27783630937 wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Beautiful rooftop pool. Never really got crowded but definitely a nice vibe"
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Andrea P wrote a tip May 2024
11 contributions
4.0 of 5 bubbles
"1 per room unless you are a couple!!"
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Nate G wrote a tip Apr 2024
1 contribution
4.0 of 5 bubbles
"Try to explore the hotel by your own, I kinda get lost n ended up on the pool of another hotel. Anything about that the service is good!"
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Bhavik c wrote a tip Apr 2024
2 contributions
5.0 of 5 bubbles
"Small size room but good enough for 2 ppl. No hair dryer available in the room "
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Not the right property for you?
There are more places to choose from in the Tulum area.
PRICE RANGE
£96 - £128 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
115
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MOTTO BY HILTON TULUM - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Motto by Hilton Tulum
Which popular attractions are close to Motto by Hilton Tulum?
Nearby attractions include Hunab Lifestyle Center (0.04 miles).
What are some of the property amenities at Motto by Hilton Tulum?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Motto by Hilton Tulum?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Motto by Hilton Tulum?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Motto by Hilton Tulum?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Motto by Hilton Tulum?
Conveniently located restaurants include Alma Verde Tulum, Hunab Rooftop Bar, and Ático Rooftop Bar & Lounge.
Are there opportunities to exercise at Motto by Hilton Tulum?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Motto by Hilton Tulum?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Motto by Hilton Tulum?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Motto by Hilton Tulum?
The staff speaks multiple languages, including English and Spanish.
Is Motto by Hilton Tulum accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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