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Ana y Jose Charming Hotel & Spa

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Traveller (479)
Room & Suite (232)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located on one of the most beautiful beaches of the wolrd, Ana y José has become the most emblematic Boutique Hotel in Tulum by charming travelers for more than 35 years. Surrounded by tropical vegetation amid the Mayan Jungle and just a few steps close to the Caribbean Sea emerges this unique hotel which ha been designed and created to make you feel like you are home in the most luxury and charming way possible.
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport Transportation
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Bay View
Luxury
HOTEL CLASS
Hotel links
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Location

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Contact
Carretera Tulum Boca Paila Km 7, Tulum 77780 Mexico
Name/address in local language
E-mail hotel
Getting there
Cozumel Airport42 mi
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699Reviews
801Photos
44Q+A
75Room tips
Traveller rating
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  • 44
  • 44
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Popular mentions
Awesome location perfect food wonderful service and fantastic stuff! Come and enjoy! The beach is clean, the service is 100% and I meet so lovely people in this area. The food is fantastic and I recommend it! Thank you for the lovely days!
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Response from Tulum Resorts M... T, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa
Responded today
Dear Bri, Thank you for your lovely review. We are very happy to know you enjoyed your vacations with us. Hope you come back soon. Best, Ana y José
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Hotel's Favourite
AYJ has everything you could want for a nice relaxing vacation! We found the staff to be very friendly and accommodating. Rooms were very pleasant comfortable and clean. The pool and grounds were very appealing. Beach was really nice with plenty of chairs and beds. If you
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Response from Tulum Resorts M... T, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa
Responded 17 Oct 2018
Hi Joyce, We are very happy to hear you had such an amazing time with us and we can't wait to have you again at Ana y José.
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The hotel is part of time share membership, beware while staying and signing their T&C you will be caught in a membership scam where you will not be able to get out. We were charged 12,000$ for membership, that we had to cancel with a fine and lost 4000$. Terrible experience
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We were there on vacation during the first week of January 2019. Beautiful location, which is right on the beach. Staff was friendly and service was good, but unfortunately we had some items stolen from our room and hotel management did not really address this issue. In
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Response from Tulum Resorts M... T, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa
Responded today
Dear KLM1502, First able we are very glad that you liked the hotel. We would love to hear more about what happenned. We will send you a private message with an email contact so you can tell us every about the unfortunate events that com along your stay. Thank you. Best, Ana y José
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We went for the breakfast buffet, 400 pesos per person. It’s hard to justify the price as there is little of value on the buffet, cheap bread, eggs, fruits, beans and some condiments as well as complimentary premade coffee and juice. You would expect more from a luxury
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Response from Tulum Resorts M... T, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa
Responded 9 Jan 2019
Hello Patrice, First able thank you for taking your time to leave s your comments. I think we had a lack of communication between the hotel and you. We charge for the breakfast buffet for the person who are not staying with us, but this is separately of the use of the Beach Club. Those 1000 pesos we charge is not for the beach chairs, is the minimum for consuption so you can get acces to all the Bech Club areas We are truly sorry that they couldn't explain to you the right way and of coursse your opinion will help us improve. Best, Ana y José
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining
Professional photo exclusively commissioned by TripAdvisorAna y Jose Charming Hotel & Spa
The Suite Sensations at the Ana y Jose Charming Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorAna y Jose Charming Hotel & Spa
The Garden-View Suite at the Ana y Jose Charming Hotel & Spa
Professional photo exclusively commissioned by TripAdvisorAna y Jose Charming Hotel & Spa
The Garden-View Suite at the Ana y Jose Charming Hotel & Spa
Photo provided by managementAna y Jose Charming Hotel & Spa
Feelings Ocean View Private Pool
View from the capricho suite garden!
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Which room category has tv?
Hello, All rooms have TV Regards
0 votes
Hola, Puede reservar a traves de de nuestra pagina web listada en nuestro perfil
0 votes
Yes, the hotel can flag a taxi for you about 200-230 peso depending on the driver. There are plenty of taxis at the ruins so don’t worry about getting back. Go early as it’s super busy. Plan on going for a swim in the shallow bay/inlet at the bottom of the ruins nice spot.
1 vote
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"Recommend the ones with ocean view"
"ask for a room that isn't next to construction."
"Go for the ocean view rooms"
"Make sure your room has a private Jacuzzi outside, if you can. And a balcony."
"Make sure you get a private bathroom"
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PRICE RANGE
US$357 - US$744 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ana y jose charming hotel tulumana y jose charming hotel and spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
33
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