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El Paraiso Hotel Tulum

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Carretera Boca Paila Mz 3 Lote 2, Tulum 77780 Mexico
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Traveller (286)
Pool & Beach (77)
Room & Suite (44)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#75 of 207 hotels in Tulum
Location
Cleanliness
Service
Value
We have created a small hotel and Beach front house in harmony with nature. Pristine white sandy beach and the calm crystal-clear waters invite to stress free beach days, water activities and romantic walks along the shore line. Cool off with a coconut picked from one of our innumerable palm trees, take up diving or kite surfing, or just be, and let all your worries disappear while you relax in the shade of an umbrella and palms. One of the best preserved Mayan ruin is just around the corner from El Paraiso Hotel. The Sian Kaan Biosphere, cenotes and caves hidden deep within the jungle, as well as national parks can all be found within short distance from our hotel. Add to this the second largest Reef in the world just off shore and the abundant marine life of the Caribbean, which has made Tulum and important and extraordinary location for all types of water sports. El Paraiso Hotel is a place to relax and disconnect.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool / beach towels
Free breakfast
Beach
Bicycle rental
Airport transportation
Banquet room
Secured parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Snack bar
Bicycles available
Boating
Diving
Snorkelling
Water park
Fishing
Car hire
Taxi service
Foot massage
Full body massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Mosquito net
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
Private check-in / check-out
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Safe
Refrigerator
Cable / satellite TV
Bath / shower
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
20Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
330Reviews7Q+A23Room tips
Traveller rating
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  • 32
  • 17
  • 20
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Popular mentions
Malik B wrote a review 4 Sep
New York City, New York7 contributions1 helpful vote
We’ve come to El Paraiso Tulum on two separate occasions and both were amazing experiences. The staff is very attentive and makes sure you are very comfortable. They are very good with setting up taxi’s for guests. The beach club is a mere 80 second walk from the guest rooms and they have great food… though the drinks could be a bit stronger. The rooms are quaint but very nice. The best part was the daily breakfast and uncanny customer service (WhatsApp friendly). All in all an incredible property with amazing staff, security, and customer service. My only complaint is no ATM on site, this would make El Paraiso Tulum even better. But besides that, it was amazing. A special thanks to Abril for going out of her way to make our stay even better!
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Date of stay: September 2021Trip type: Travelled as a couple
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ejl1987 wrote a review Jul 2021
New York City, New York36 contributions4 helpful votes
The rooms were so beautiful and clean, free bike rentals, COVID safe breakfast brought to us every am, and great location. Most people in Tulum stay on the main beach road. I don't recommend this because it's packed and the hotels are outrageous. Paraiso Hotel was perfectly located on the beach and hotel guests had free access to the amazing beach club.
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Date of stay: May 2021
Value
Service
Sleep Quality
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Martin S wrote a review Jun 2021
11 contributions
+1
I want to, I need to share my very bad "Experience from the hotel" who I booked via booking - allegedly 3 *** El Paraiso in the Tulum. Dirty, old equipement, untreated around, beach, nothing! We came on 15.6. evening around 18 and now 16.6. in 8 morning we already go through transfer to another accommodation. Because of your condition accomodation do not have return money back I agreed with the staff from El Paraiso pay 3 nights and after one night we go. This means that 1 night became me nearly $ 1,000. I ask you for discussed money back and decides to adjust the rating (***) of this accommodation. 3 * definitaly not answering!! What was totaly crazy, when It rained evening, water dripped from the ceiling to our room. Everything is in the photos. Is to see how they have sail on the roof prevent dripping inside. Moreover: Beach Club was closed, equipement so obsolete, plastic chaires, tables…The beach was crazy, nobody had any effort to liquidize seegrass.
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Date of stay: June 2021Trip type: Travelled with family
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FrankAndTheWorld wrote a review Sep 2020
Phoenix, Arizona25 contributions21 helpful votes
I will start by saying that we enjoyed our time at this hotel. The AC worked perfectly fine 24/7 and was never turned off by staff. The hotel staff was always very courteous, but the beach club has a lot of improvements to make since the staff is not attentive and the food is served cold. We closed out our tab since Henry are server did not return to our table for an hour. Other than that, the stay at this place was great. The breakfast was delicious and always on time when ordered. I always felt safe and felt I could rely on the hotel and security staff. The wifi connection was very poor, but we didn’t care since we were on vacation. At nights we would walk to a couple of restaurants that are like 5-10 minutes walking distance. We used our phones as flashlights or paid a cab 50 pesos to take us there. Other than the beach club and wifi, I can say I would stay there again.
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Date of stay: September 2020Trip type: Travelled with friends
1 Helpful vote
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Response from Silvia Giordani, Propietario at El Paraiso Hotel Tulum
Responded 30 Sep 2020
Hello Mr. Frank Thank you for your review we appreciate your comments about our hotel staff and beach club. We are working very hard to get outstanding service. On behalf of the management and all the employees of the hotel, we offer you the most sincere apologies. We hope that you could please give us the opportunity and the next time you come we will take special attention to every request you have in order to make the best experience in the beautiful El Paraiso Hotel Tulum.
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Meander46443 wrote a review Sep 2020
11 contributions3 helpful votes
+1
This is the worst property in the area and my worst vacation in Tulum! No wonder I was the only guest in the entire property. Their WIFI sucks and is falsely advertised as available in public areas. I was without or with intermittent WiFi for 2 days of my stay when I need WIFI 24/7. This is after I called them prior to booking and was assured their WIFI concerns posted by other travelers were fixed. They had to call an IT guy who fixed WIFI on the third day of my stay. I had to be moved to another room to get closer to router; they called this inconvenience for me to pack and unpack an ‘upgrade’ when room is exactly same, really!? Also, they forgot to leave shampoo, soap and conditioner in new room so I had to shower one night with hand soap! The WIFI doesn’t reach to their beach so they don’t consider that a public area. You’re pretty much confined to your room and outside your room if you rely on WIFI like I do. Their beach club & restaurant’s WIFI also doesn’t work. Their women receptionists are rude, will argue with you on watsapp. The reception man is very nice and so is their breakfast and cleaning staff. Their breakfasts is good and brought to your room and you choose the night before. At night, I had to argue with guy at entrance to be allowed in the property with the taxi driver because the property didn’t notified them I was staying here. At night there is no where to eat and it’s pitch dark, so you better have a flashlight as they don’t provide one. There are no restaurants or cafes or anything within 5 min walk so I had to spend $50 USD on taxis and $300 pesos restaurant every time I wanted to go eat since their beach restaurant closed at 5. Needless to say I spent half of my time reporting and dealing with issues instead of being able to enjoy my vacation. After all this hell, i asked them but I wasn’t allowed to cancel for last two days and be reimbursed so I was pretty much forced to stay 4 nights. Please listen to me and stay away from here.
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Date of stay: September 2020Trip type: Travelled with friends
3 Helpful votes
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PRICE RANGE
US$189 - US$341 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el paraiso tulum hotel tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
11
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Frequently Asked Questions about El Paraiso Hotel Tulum
Which popular attractions are close to El Paraiso Hotel Tulum?
Nearby attractions include Playa Paraiso (0.02 miles), Mezzanine Bar (0.4 miles), and Zazil-Kin Bar (0.4 miles).
What are some of the property amenities at El Paraiso Hotel Tulum?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at El Paraiso Hotel Tulum?
Top room amenities include air conditioning, a refrigerator, and a mosquito net.
What food & drink options are available at El Paraiso Hotel Tulum?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at El Paraiso Hotel Tulum?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to El Paraiso Hotel Tulum?
Conveniently located restaurants include Mezzanine Thai Restaurant & Bar, Casa Maria, and Mi Amor Restaurant.
Does El Paraiso Hotel Tulum have an airport shuttle?
Yes, El Paraiso Hotel Tulum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at El Paraiso Hotel Tulum?
The staff speaks multiple languages, including English and Spanish.