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Hotel del Portal San Miguel

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Hotel del Portal San Miguel
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77 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Reviewed 25 September 2016 via mobile

The place is in the middle of all San Miguel's action. Of course it is not a 5 star hotel bit it has a/c hot shower and clean sheets on the bed. Taking a car is troublesome as they do not have a walking distance parking lot. It is valet and you have to be patient to leave it or...

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Helpful?
Thank Andres E
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

thank you for your comments as you may have noticed portal is in the heart of san miguel streets are closed for cars so parking can be a tricky business but we are of the few hotels who offer secure and free parking we just ask for a little bit of patience! best regards

Guadalajara Metropolitan Area, Mexico
Reviewed 10 September 2016

Room 105 has no outside window. Ratty towels w/ holes in them. For 2 people: 2 small bath towels and one face towel. No vent/fan/window in bath. No hot water. No closet...only half-sized armoire. Steep, uneven steps up to lobby. Unfriendly people at front desk. Overall, a horrid lodging experience in a beautiful city. Only good things: a great location...

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Thank margaretann266
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

we are sorry to hear your comments! hotel del portal as you well described is located in the heart of san miguel which is declared world heritage by UNESCO which means no modifications can be made to the old structure in order to preserve its world heritage value however all rooms have air conditioning to keep them cool and ventilated,...

Chapel Hill, North Carolina
Reviewed 24 June 2016

I booked the hotel not knowing anything about the area. It is right on the center square, and up on the 2nd and 3rd floors. Each room is unique and different. My room didn't have any seating area, and the hotel doesn't have phones, elevator, or any 'services'. There was TV and WIFI, so that was basically my needs. Overall...

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1Thank kk617
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Dear guest thank you for your comments since hotel del portal is situated in the heart of historic center of san miguel de allende, and is protected by UNESCO no major modifications are allowed on all buildings that`s why upgrades like elevators are forbidden by the government and the UN. we hope you had a pleasant time in san miguel...

Texas
Reviewed 16 June 2016

Clean basic room. Great A/C. Large Closet. Right on the main Plaza. Entry stairs are steep, water does get hot eventually, staff friendly, safe in room. Rooftop balcony has amazing views. Close to many restaurants.

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Thank EFAH
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for choosing our hotel we look forward to your next stay with us! best regards!

Reviewed 16 March 2016

Great location, right in front of the Jardin Allende or the main plaza. We had room 201, it was what we needed. Good size bathroom, Flat Screen TV and an AC that was easy to control. Sheets and bed were very comfortable. We slept 2 nights without any problems or issues. The hotel had a Terrace that overlooked the plaza....

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Thank TravelMXN
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thanks for staying at portal! we are very happy to know you had a great stay at the hotel and we look forward to your next stay with us! regards!

Reviewed 13 December 2015 via mobile

I had a terrible experience here. First of all, I couldn't arrive the day I had my reservation and they started to say my reservation would be cancelled without any money back (I tried to do that with a week notice). After that, they made the charge on my credit card even before I arrived, but when I got there,...

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Thank Pau C
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

We are sorry for your inconvenience and we are looking into every single detail you mention since we have never had any comments or complaints of such matter. we are sorry for the streets closing but please understand the hotel is not responsible for that. kind regards

baja california
Reviewed 25 August 2015

For a family trip (ages 9-65) ,We stayed at Hotel Portal in July 2015 , rented six rooms and everybody had a wonderful time and would like to back soon. The Hotel staff was great and went out of there way to help us and always with a smile. Hotel Portal location is in front of El Jardin Principal ,...

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Thank foodie-cm
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

We are very glad you enjoyed your stay at the portal! thank you for visiting our hotel! kind regards!

Reviewed 6 July 2015

It's located right below the main square plaza @ San Miguel. This is good because you could see that beautiful cathedral when you open the windoe, this is bad because you get all the noise and chaos that happens every night and day in San Miguel. The hotel is quite old and the rooms are big but not that cozy...

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1Thank Patrick S
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for your comments unfortunately the downside of being steps from all the happenings in san miguel is the eventual mariachis and festivities that are out of control of the hotel, we are glad you enjoyed your overall experience at the portal and we look forward to your next visit. Kind regads.

Stanford, California
Reviewed 22 May 2015

Warning: I made a reservation online, it was confirmed via credit card, and I received a confirmation email. There were three rooms remaining. However, I later received an email saying that my reservation had been canceled, and when I checked again, there were no more rooms remaining. I called the hotel, and they told me that they canceled my reservation...

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3Thank Diego T
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review
Google Translation

Estimado Huésped para nosotros TODOS nustros huéspedes son muy importantes... nosotros no hacemos distinción entre raza religión sexo o estatus...

Ontario
Reviewed 28 March 2015

The location of this hotel was perfect if you want to be right in the middle of San Miguel de Allende. A 300 year ol building on the side of the central Jardin (park), with the famous Parroquia beside it as well as a museum and shops. If you don't like church bells, don't stay here. If you can't climb...

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1Thank OmegaOntario
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for staying with us! we look forward to your next visit! kind regards!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The hotel is designed for the traveler who wants to be close to all of the energy and excitement of downtown San Miguel de Allende. An excellent option to stay literally steps away from the heart of this city. Hotel del Portal, a former mansion transformed into a first-class hotel, is situated in the very heart of the historic center of San Miguel de Allende. With a magical atmosphere blending colonial, Asian, and Mexican influences, this small refined property is directly under the arches that face the main city square. It is next to the Parish of San Miguel Archangel, one of the most popular attractions in San Miguel de Allende and the main architectural symbol of the town. ... more   less 

Additional Information about Hotel del Portal San Miguel

Address: Portal Allende 8 | Centro Historico, San Miguel de Allende 37700, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Price Range: £35 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel del Portal San Miguel 3*
Number of rooms: 13
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Questions & Answers

Here's what travellers have asked, with answers from Hotel del Portal San Miguel staff and other travellers.
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Banning, California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the first floor, but I think there are nicer, more unique rooms up on the 2nd floor”
 of 5 bubbles kk617, 24 Jun 2016 | Read review
“room at the back could be a little quieter.”
 of 5 bubbles vagamondo63, 19 Mar 2015 | Read review
“Rooms near the lobby are best - they are the ones with the balcony. We stayed in room 103.”
 of 5 bubbles 154hayleyg, 14 Jan 2015 | Read review
“Rooms on the other side have worst view but are more quiet.”
 of 5 bubbles aniar774, 20 Aug 2014 | Read review
“Pick the ones that have a street view, cost more but its woth it.”
 of 5 bubbles ellalo67, 28 Feb 2014 | Read review
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