We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Presidente InterContinental Puebla

Show Prices
#15 of 95 Hotels in Puebla
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Presidente InterContinental Puebla
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

431 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 140: English reviews
Start your review of Presidente InterContinental Puebla
 Click to rate
Hof, Germany
Reviewed 1 week ago

The room is shabby - the carpet has seen better days, there are no decorations on the walls, the furniture is rather old, the sink in the bath looks worn out. In Short, the room needs renovation. The hotel entrance and the public areas look nice and clean.

 Report
Helpful?
Thank Jakob G
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Thanking you once again for you preference,...

Richmond, Virginia, United States
Reviewed 3 weeks ago

This hotel has a nice mix of facilities. The restaurant has excellent food, the rooms are ideal for business travelers and the grounds/pool area is a nice place to relax. I would recommend to anyone visiting Puebla.

 Report
Helpful?
Thank OnARoadLessTravelled
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, I would like to begin by thanking you for your preference towards our hotel. We are glad to hear that you enjoyed your stay with us, including our different facilities. As you already know, our outdoor pool is heated to 28°C making it ideal to relax after a hardworking day, our to enjoy along friends and family. Remember...

Reviewed 3 weeks ago via mobile

Hotel with a big grandeur. Super large and impressive entrance, the breakfast is complete and the hotel has large luxurious and spacious rooms and bathroom. I don't have a negative remark for this hotel.

 Report
Helpful?
Thank Tom D
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Mr. Tom, Thank you for sharing your thoughts with us. It's been an honor to have you with us and we hope to see you once again in the near future. We are very glad to hear that you enjoyed your stay with us. We strive to offer nothing but the best services and facilities for all our guests...

Reviewed 1 January 2017 via mobile

Spent my New Years' weekend at the hotel with my family. The service was very good, every one is very attentive and supportive. Rooms are ok but boring. For the price I expected more modern rooms with more amenities. The pool was great, it is an out door pool but with warm water so that is pretty good. Elevators are...

 Report
Helpful?
Thank Foxguevara
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest, I want to begin by thanking you for your preference towards our Hotel for your holiday weekend. It's been a pleasure for us to have welcomed you at our hotel and we hope to see you once again very soon. I would also like to thank you for sharing your thoughts with us. We work hard everyday to...

Brasov, Romania
Reviewed 26 December 2016

Although it is a beautiful hotel, overall it is very dissatisfying, especially paying a premium price! Cons: - advertised heated pool is actually closed and cold - poor customer experience - moldy and smelly rooms - the worst Executive Lounge I've seen. Evening cocktails = a few beer and some peanuts, during the day there is not even a water...

 Report
Helpful?
Thank Olpi M
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, I would like to begin by thanking you for sharing your experience with us. Our most vital tool to achieve improvements will always be our guest's comments, because it's thanks to them that we detect our strenghts and opportunities. We will gladly take into account your comments to improve our InterContinental Club and our Pool Area. As you...

Manchester, Tennessee
Reviewed 17 November 2016

Friendly and knowledeable staff, excellent accomodations, food in the restaurant is superb. Beautiful courtyard with all the amenities you could ask for. Very impressed, look forward to staying with the Intecontinental Puebla again.

 Report
Helpful?
Thank 253peterob
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, Thank you for sharing such kind words with us. It is always a great pleasure for us to hear back from our guests and to know about their experiences in our beautiful hotel. We are always working to provide nothing but the best of the best, and your comments makes us see that goal is being achieved. Remember...

Detroit, Michigan
Reviewed 28 October 2016

This hotel is very well located, close to the down town and close to the highway. Service is good and great food, you can find 2 restaurants inside the hotel, one of them is Italian where you can find more international food and the other restaurant you can find Mexican food. One thing that I don like is that hotel...

 Report
Helpful?
Thank willylara2016
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest, Thank you for your kind words. It's always a pleasure to receive this kind of comments from our guests. We always strive to offer the best services and facilities here at Puebla's City, and your comments makes us see that we are achieving that goal. We hope to see you back with us very soon at this your...

Puebla, Mexico
Reviewed 20 October 2016

This is a beautiful hotel for people who are not frequent travelers. If you travel a lot of business or pleasure you will probably be disappointed. I came in late and check in person was rude and unaccommodating (I requested not to stay on first floor). I have IHG platinum status and this was not acknowledge. I found out later...

 Report
Helpful?
1Thank annlarsen2016
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Miss Larsen, I would like to begin by thanking your for sharing your thoughts with us. We believe it's thanks to the comments of our guests that we are able to detect our opportunities of improvement, and take them into account to achieve a better service within our hotel. I do sincerely apologize for the inconveniences you encountered during...

Playa del Carmen, Mexico
Reviewed 2 October 2016

Good quality, comfortable beds and linens. Clean and very practical. Heated pool was a plus for my kids to enjoy. 2 good restaurants on the grounds. I gave 4 stars however because of the location. No other nice restaurants in the walking area. On the other hand it was right by the main road that goes around Puebla, so easy...

 Report
Helpful?
Thank Dorota J
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, Thank you for sharing your thoughts with us. It's been an honor to have welcomed you at our hotel and we hope to see you again very soon at this your home at the beautiful City of Puebla. We're glad to hear that you enjoyed our facilities along with your family, we are always working to make you...

Memphis, TN
Reviewed 27 September 2016

I picked this from all the other hotels in town partly because I’m working on my status at IHG and I’ve always thought highly of the Intercontinental brand. The hotel had very favorable reviews and their website seemed to make it out to be quite a higher-end offering in Puebla. After staying there, however, I was really disappointed and felt...

 Report
Helpful?
2Thank MemTrav
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest, Please receive a warm greeting. I want to begin by thanking you for sharing your thoughts with us. Every comment from our guests has a high importance for us because it's thanks to them that we can improve our services and facilities to achive the level of service and comfortness you expect from the InterContinental Brand. I do...

234 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (96)
Viewed
Dining (11)
Viewed
Hotel & Grounds (15)
Viewed
Room/Suite (18)
Viewed
Bathroom (8)
Viewed
Business Centre/Function Rooms (2)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (2)
Viewed
Family/Play Areas (1)
Viewed
Other (38)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (138)
Viewed
Hotel & Grounds (21)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (15)
Viewed
Room/Suite (52)
Viewed
Bathroom (1)
Viewed
Pool/Beach Area (3)
Viewed
Other (44)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Puebla hotels
1.6 mi away
NH Puebla Centro Historico
2.0 mi away
Grand Fiesta Americana Puebla Angelopolis
0.1 mi away
Marriott Puebla Hotel Meson del Angel
Show Prices
Show Prices
Show Prices
2.3 mi away
La Purificadora
La Purificadora
#19 of 95 in Puebla
316 reviews
1.8 mi away
Holiday Inn Puebla La Noria
0.1 mi away
Holiday Inn Express Puebla
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Presidente InterContinental Puebla is located on the main road between Mexico’s most important port city of Veracruz and Mexico City. The hotel offers beautiful views of Popocatepetl and Iztaccihuatl volcanoes. For business delight in our close proximity to Finsa and Chachapa industrial parks and casual travellers will enjoy the area’s cultural centres. The hotel is just two miles from the Cultural Heritage of Humanity in historic downtown, and three miles to the magnificent Cholula archaeological zone. Hermanos Serdan International airport is an easy 15 mile car ride away ... more   less 

Additional Information about Presidente InterContinental Puebla

Address: Boulevard Hermanos Serdan No 141, Puebla 72140, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: £70 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Puebla 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, IHG and Jetsetter so you can book your Presidente InterContinental Puebla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Presidente Intercontinental Puebla Hotel Puebla
Hotel Style:
#6 Luxury Hotel in Puebla
#7 Family Hotel in Puebla
#9 Romantic Hotel in Puebla
#9 Business Hotel in Puebla
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Presidente InterContinental Puebla staff and other travellers.
4 questions
Ask a question
Questions? Get answers from Presidente InterContinental Puebla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“TIP: Go to another hotel”
 of 5 bubbles OlpiM, 26 Dec 2016 | Read review
“The hotel is built around a central courtyard where there is a pool. Outside views will be industrial due to area.”
 of 5 bubbles annlarsen2016, 20 Oct 2016 | Read review
“The hotel is on a busy street so definitely stay toward the back or in an interior courtyard room”
 of 5 bubbles MemTrav, 27 Sep 2016 | Read review
“All rooms are good. 1st floor however are the pet friendly ones.”
  • Your pup will LOVE it here.
  • Staff hung my gym clothes which was very nice of them
  • Plenty of space for his/her stuff
  • Plenty of closet space
 of 5 bubbles Sara0116, 23 Sep 2016 | Read review
“Don't get a room close to elevators, you will hear the noise all night long...”
 of 5 bubbles 866manuelu, 2 Aug 2016 | Read review
5 of 5