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EL Sueno Hotel & Spa

Traveller (195)
Room & Suite (64)
Dining (12)


Property amenities
Room service
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Banquet Room
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Non-smoking rooms
Good to know
33Room tips
Traveller rating
  • 187
  • 83
  • 35
  • 13
  • 14
Time of year
Traveller type
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  • English
Popular mentions
This is the extended version of the original because booking has a limited amount of characters that I can type. I liked the friendliness of the staff. I disliked the part where I was ignored and had to have my bf step in. The place has a good concept going on but has a long way
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Response from fidelizacion2017, Fidelización at EL Sueno Hotel & Spa
Responded 1 week ago
Dear Miss Aida We appreciate that you take the time to write your comments about your stay with us, we regret that your stay was short and not to your liking, we seek solutions to each of the requests you made, your reservation was during the weekend so we were almost full and we changed them to the room we had available, we tried to help in what we could, unfortunately we can not control the natural light, we will take your comments into account as the most important thing for us are our guests , and as mentioned his reservation was non-refundable unlike other places we accept the cancellation of your reservation since what matters is the relaxation of our guests. All comments left by our guests are taken into account, all our rooms have curtains, and if we have not received bad comments it is because people have enjoyed their stay with us. We regret that you could not enjoy the services we offer, you will always be welcome to come back and be able to dream with us. We respect your comment but we do not agree with the fact that we are considered fraudulent, especially when 16 years of service endorse us, as well as a series of external certifications that place us in the category that you are trying so hard to question, No doubt we think that your comment is out of place and does not represent at all the good service that we strive to give particularly to you, given your initial discomfort. Best Regards María José S.
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The location is great, a calm oasis from the busy street outside and within easy walking distance of most sights in beautiful Puebla. The rooms are spacious and comfortable and very quiet and lots of extras are provided - slippers, robes. The staff were helpful and friendly . We
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Response from fidelizacion2017, Fidelización at EL Sueno Hotel & Spa
Responded 3 weeks ago
Good morning! We really thank you for share your experience lived at our hotel, for us was a really pleasure to received you, like you mentioned our location is perfect because we are in the heart of the city and you can enjoy many touristic places. We are happy to read that you really enjoyed your stay with us and that the staff helped to do your stay the most pleasant as possible. We are happy to read that you like our food that is author cuisine, and let me tell you that the breakfast also includes a dish from the menu not just the fruit and the coffe, for your next visit you can try our month specials that are very tasty. We hope to see you again and can still enjoying all our facilities and services including the spa. It will be a pleasure to receive you again. Best regards María José Sánchez
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This was my first trip to puebla, when I saw this hotel on internet immediately I love it.. this hotel is perfect,it’s kind of zen. The food is really delicious and the service is great. The rooms are cute and quiet and in a very good location..
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Response from fidelizacion2017, fidelización at EL Sueno Hotel & Spa
Responded 12 Oct 2018
Good mornig! It was a pleassure to us to recieved you at the hotel, let us tell you that we are very happy to read that you really enjoyed your stay with us, we really aprecciate your very kind words, thank you for recognize all our efford. Like you mencioned our location is very good because we are very close to many touristic places that our guests ca visit even walking, all our food it is author cusine we are glad to know that you liked it. All the hotel has a unique echant and each room is diferent, inspired in dreamy women. We hope to see you here again in yOur next visit to our beautiful city of Puebla. Best Regards María José Sánchez
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Very clean hotel room with friendly staff. The provided bottled water next to the sink in the bathroom. Mini bar prices were very reasonable. Breakfast was good. Location was convenient walking distance to shops and restaurants.
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Response from fidelizacion2017, Fidelización at EL Sueno Hotel & Spa
Responded 4 Oct 2018
Good morning! We hope that you are well, let us thank you for your very kind words, we are really happy that you enjoyed your stay with us and that you liked our rooms and facilities, like you said our location is very good because we are very close to many touristic places that our guests can visit even walking. All our food is author cuisine; each dish has a unique taste it is comforting to know that you were pleased by our food. We hope that you choose us again for your next stay in the beautiful city of Puebla, we will be very happy to receive you again. Best Regards María José Sánchez
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They put special effort on every aspect of the place. Clean and very original. Food is good with great presentation. One of the nightstand glass tops cracked when I placed my water glass and they charged me for the broken glass. Never seen a hotel do this. Everything else was
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Response from fidelizacion2017, FIDELIZACION at EL Sueno Hotel & Spa
Responded 22 Aug 2018
Let us thanking you for taking your time to do a review about the hotel and you stay with us, we appreciate your kind Words. Like you say we really effort in each detail to do the stay of our guests a very good experience, our food is of author, each dish has a special touch just like our rooms that are decorate in differently way inspired in dreamy women. By the other hand we really sorry that you had to pay for the inconvenience of the broken table but that is part of our process, because the glass of the table was in perfect conditions. We will be very happy to receive you again and exceed your expectations. Best Regards María José Sánchez
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementEL Sueno Hotel & Spa
Catarina (Máster Suite)
Photo provided by managementEL Sueno Hotel & Spa
Ignacia (Máster Suite)
Photo provided by managementEL Sueno Hotel & Spa
Tamara (Máster Suite)
Photo provided by managementEL Sueno Hotel & Spa
Catarina (Máster Suite)
Hello, does the hotel have a gym?
Dear Mr/Mrs. Kellson: Thank you for your interest on our facilities. Unfortunately, our gym is currently being renewed and improved for our customers' benefit and satisfaction. There's no telling when it will be available and ready to be used. I'm sorry for the inconvenient this may cause. If there's anything else I can help you with, feel free to let me know.
0 votes
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Dear Miss Ellen, thank you for you preference towards our services. When you book a room with us, we only ask for a credit card number as a warranty, but you can choose your payment method at the moment of your arrival. We do not make any charges to said card during the booking process. Now as you already know, we also have the option to book through third parties, but these third parties usually have different payment policies, and some of them make you pre-pay the room. You can check all these policies directly with the third party, or you can contact us 24/7 so we can help you with your booking. I hope this solved your doubts, and remember we are always ready to help you in any way we can. Remaining at your service, I bid you farewell. Your truly, Irving Miguel Camacho Fidelización
0 votes
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Dear mpapier, thank you for your interest in our facilities and services. Of course we have English speaking staff! You don't have to worry about communication at all. And regarding our Spa services, we have a huge variety of different treatments, from a single Antistress massage, to very complete couple's packages. If you want to know our full menu of treatments and prices I invite you to contact us through the email that's shown at our webpage and we'll gladly send you all the details. Thanking you once again for your interest, and hoping you will book with us in a near future, I bid you farewell. Yours truly, Irving Miguel Camacho
0 votes
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Muy buen día!! Contamos con paquetes que incluyen paquetes de spa y habitación, tenemos cuatro tipo de categorías, si usted reserva una habitación máster suite o junior suite la decoración se la damos como cortesía, en caso de reservar en habitación estándar o estándar Plus la decoración tiene un costo de $350.00, si gusta proporcionarnos un número telefónico, un correo o si gusta ponerse en contacto telefónicamente al número (222) 2326489 podemos resolver todas sus dudas gustosamente.
0 votes
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Buen día! Reciba un cordial saludo por este medio, y así mismo agradezco su interés por nuestros servicios e instalaciones. Hago llegar la información solicitada contamos con más de 60 tipos de tratamientos tanto individuales como para pareja, el costo de un masaje relajante de una hora es de $770.00 por persona. Esperando sea de su total agrado y posteriormente contar con su preferencia. Le recordamos que todos nuestros servicios están sujetos a disponibilidad por lo que le recomendamos reservar con un mínimo de 48 h horas. Cualquier duda o comentario sigo a sus órdenes. Atentamente Sara Pérez Fidelizacion
1 vote
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"Leonor lots of light going through & Marina no window & no privacy in the bathroom, only a wall separated the bathroom from the bed."
"dont book here"
"we stayed at Isadora and it was comfortable and quiet since it was in the second floor, I recommend second floor for your room"
"Not sure about the direct hotel rate, but there seem to be lots of online deals"
"rooms in the lower floor are easier to access for the elderly."
US$74 - US$155 (Based on Average Rates for a Standard Room)
el sueno hotel
MexicoCentral Mexico and Gulf CoastPueblaPuebla
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