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EL Sueno Hotel & Spa

Traveller (185)
Room & Suite (64)
Dining (12)

About

Location
Cleanliness
Service
Value
Property amenities
Room Service
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Spa
Airport Transportation
Banquet Room
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
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Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Quiet
Luxury
HOTEL CLASS
328Reviews
225Photos
8Q+A
32Room tips
Traveller rating
  • 186
  • 82
  • 34
  • 13
  • 13
Time of year
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Popular mentions
This was my first trip to puebla, when I saw this hotel on internet immediately I love it.. this hotel is perfect,it’s kind of zen. The food is really delicious and the service is great. The rooms are cute and quiet and in a very good location..
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Response from fidelizacion2017, fidelización at EL Sueno Hotel & Spa
Responded 12 Oct 2018
Good mornig! It was a pleassure to us to recieved you at the hotel, let us tell you that we are very happy to read that you really enjoyed your stay with us, we really aprecciate your very kind words, thank you for recognize all our efford. Like you mencioned our location is very good because we are very close to many touristic places that our guests ca visit even walking, all our food it is author cusine we are glad to know that you liked it. All the hotel has a unique echant and each room is diferent, inspired in dreamy women. We hope to see you here again in yOur next visit to our beautiful city of Puebla. Best Regards María José Sánchez
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Very clean hotel room with friendly staff. The provided bottled water next to the sink in the bathroom. Mini bar prices were very reasonable. Breakfast was good. Location was convenient walking distance to shops and restaurants.
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Response from fidelizacion2017, Fidelización at EL Sueno Hotel & Spa
Responded 4 Oct 2018
Good morning! We hope that you are well, let us thank you for your very kind words, we are really happy that you enjoyed your stay with us and that you liked our rooms and facilities, like you said our location is very good because we are very close to many touristic places that our guests can visit even walking. All our food is author cuisine; each dish has a unique taste it is comforting to know that you were pleased by our food. We hope that you choose us again for your next stay in the beautiful city of Puebla, we will be very happy to receive you again. Best Regards María José Sánchez
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They put special effort on every aspect of the place. Clean and very original. Food is good with great presentation. One of the nightstand glass tops cracked when I placed my water glass and they charged me for the broken glass. Never seen a hotel do this. Everything else was
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Response from fidelizacion2017, FIDELIZACION at EL Sueno Hotel & Spa
Responded 22 Aug 2018
Let us thanking you for taking your time to do a review about the hotel and you stay with us, we appreciate your kind Words. Like you say we really effort in each detail to do the stay of our guests a very good experience, our food is of author, each dish has a special touch just like our rooms that are decorate in differently way inspired in dreamy women. By the other hand we really sorry that you had to pay for the inconvenience of the broken table but that is part of our process, because the glass of the table was in perfect conditions. We will be very happy to receive you again and exceed your expectations. Best Regards María José Sánchez
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I just arrived home from one of the most detailed filled getaway. The staff is super polite yet professional. We stayed at room "Toña" and everything was awesome. Please ask for Mr Rosendo. He will surely recommend the best option suited for your vacation experience. I loved the
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Response from fidelizacion2017, fidelización at EL Sueno Hotel & Spa
Responded 12 Jun 2018
Let me start by thanking you for your delighting comments, we are really happy to read that you enjoyed your stay with us, our staff is always available to help you to do your stay a very good experience, is good to know that Rosendo helped you to do that. We are pleasure to read that you also love the breakfast, our restaurant has been recognized like one of the best for our unique dishes. We hope to see you again here, and you can meet other of our 20 suites that are decorated in a unique way inspired in dreamy women, and also you can come to enjoy our spa service. We will be very happy to receive you. We are really happy to read that you recommend us, hope to see you in your next visit of our beautiful city of Puebla. Best Regards María José Sánchez
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Being born & raised in Puebla, every time that I get the chance to go back to visit family & friends, this is THE place to stay. It offers great food, very convenient location, nice cocktails and the attention to detail in each room is amazing! (We have tried most of them by
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Response from fidelizacion2017, fidelización at EL Sueno Hotel & Spa
Responded 29 May 2018
Dear José Luis We really appreciate that you have taken the time to share your experience with us, we are happy to read that you like the hotel and also that you could appreciate the enchant of each of our rooms. Like you said our location is convenient because we are too close of many touristic attractions, and our food has been recognized for being author cousin, also we offer different drinks each week, we are glad that you like it. We hope to see you here soon again, we will be very happy to receive you. Best Regards María José Sánchez
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementEL Sueno Hotel & Spa
Catarina (Máster Suite)
Photo provided by managementEL Sueno Hotel & Spa
Ignacia (Máster Suite)
Photo provided by managementEL Sueno Hotel & Spa
Tamara (Máster Suite)
Photo provided by managementEL Sueno Hotel & Spa
Catarina (Máster Suite)
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Dear Mr/Mrs. Kellson: Thank you for your interest on our facilities. Unfortunately, our gym is currently being renewed and improved for our customers' benefit and satisfaction. There's no telling when it will be available and ready to be used. I'm sorry for the inconvenient this may cause. If there's anything else I can help you with, feel free to let me know.
0 votes
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Dear Miss Ellen, thank you for you preference towards our services. When you book a room with us, we only ask for a credit card number as a warranty, but you can choose your payment method at the moment of your arrival. We do not make any charges to said card during the booking process. Now as you already know, we also have the option to book through third parties, but these third parties usually have different payment policies, and some of them make you pre-pay the room. You can check all these policies directly with the third party, or you can contact us 24/7 so we can help you with your booking. I hope this solved your doubts, and remember we are always ready to help you in any way we can. Remaining at your service, I bid you farewell. Your truly, Irving Miguel Camacho Fidelización
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Dear mpapier, thank you for your interest in our facilities and services. Of course we have English speaking staff! You don't have to worry about communication at all. And regarding our Spa services, we have a huge variety of different treatments, from a single Antistress massage, to very complete couple's packages. If you want to know our full menu of treatments and prices I invite you to contact us through the email that's shown at our webpage and we'll gladly send you all the details. Thanking you once again for your interest, and hoping you will book with us in a near future, I bid you farewell. Yours truly, Irving Miguel Camacho
0 votes
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Muy buen día!! Contamos con paquetes que incluyen paquetes de spa y habitación, tenemos cuatro tipo de categorías, si usted reserva una habitación máster suite o junior suite la decoración se la damos como cortesía, en caso de reservar en habitación estándar o estándar Plus la decoración tiene un costo de $350.00, si gusta proporcionarnos un número telefónico, un correo o si gusta ponerse en contacto telefónicamente al número (222) 2326489 podemos resolver todas sus dudas gustosamente.
0 votes
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Buen día! Reciba un cordial saludo por este medio, y así mismo agradezco su interés por nuestros servicios e instalaciones. Hago llegar la información solicitada contamos con más de 60 tipos de tratamientos tanto individuales como para pareja, el costo de un masaje relajante de una hora es de $770.00 por persona. Esperando sea de su total agrado y posteriormente contar con su preferencia. Le recordamos que todos nuestros servicios están sujetos a disponibilidad por lo que le recomendamos reservar con un mínimo de 48 h horas. Cualquier duda o comentario sigo a sus órdenes. Atentamente Sara Pérez Fidelizacion
1 vote
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12
"dont book here"
"we stayed at Isadora and it was comfortable and quiet since it was in the second floor, I recommend second floor for your room"
"Not sure about the direct hotel rate, but there seem to be lots of online deals"
"rooms in the lower floor are easier to access for the elderly."
"Ask for a room away from the entrance ..."
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PRICE RANGE
US$77 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el sueno hotel
LOCATION
MexicoCentral Mexico and Gulf CoastPueblaPuebla
NUMBER OF ROOMS
20
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