We are disappointed with our stay here. We have experienced lack of customer care. Staff seems unmotivated. Buffet food is less than desirable. Many food items does not look good. Room is somewhat tired. AC not cold enough, which makes for uncomfortable room experience. Ixtapa is…
Good: Beautiful location with very good ocean views from every room, very good beach and lush tropical gardens and pathways.
Not good : This is not an upscale resort. On weekends, the hotel is over run with bus loads of customers who overwhelm the staff. Service from Friday to S…
The rooms and view and beach were lovely. Staff was super kind. The food was not great, but that's to be expected. Also, they accidentally charged me an extra fee, but reversed it after we spoke. Overall, I would recommend for pure relaxation.
This is a wonderful hotel, great location and beach. The dress codes for the three fine restaurants needs to be inforced. The upfront greeters should advise no entry with baseball caps, tee shirts and blue jeans. Otherwise, we will be back.
Really enjoyed the views and the setting. Barely left the facility. Staff was always helpful and pleasant, Food was pretty good but a couple of the staff members went farther than expected in connecting to the guests in a friendly way. Really met the mark!!
"We did an upgrade to the 22nd floor with a balcony hot tube."
"Great beach, great views"
"All rooms are good,but I’d prefer to be up higher then lower"
"You would want a room from floor 12 or higher to have a great view of the ocean. Be sure to request a room with the hammock on the balcony!"
"Great hotel for families with small children seeking sun & surf vaca"