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Hotel Krystal Ixtapa

Traveller (487)
360
Panoramas (8)
Room & Suite (166)

About

Location
Cleanliness
Service
Value
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Free parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Harbour View
HOTEL CLASS

Location

Full view
Contact
Blvd. Paseo Ixtapa Lot 4 & 4A, Ixtapa, Zihuatanejo de Azueta 40880 Mexico
Name/address in local language
Getting there
Extapa-Zihuatanejo Internacional Airport4 mi
Lazaro Cardenas Airport47 mi
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1,241Reviews
729Photos
90Q+A
100Room tips
Traveller rating
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Popular mentions
I love this hotel and the freindly staff (there is very little turnover). The area is quite safe even to bring your family. There are activities for kids and a special wading pool area for the young ones.The rooms are clean and well serviced and if you need additional items,
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Review collected in partnership with this hotel
Arrived at a decent time of day, and check in was easy. Unfortunately once we got to our room, we had to try and make sense of the "map" they gave us, to figure out where things were. As the days went by, the food became boring, and seldom hot. Two nights per week, we all ate in
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Food wasn’t good🤭. Lots of people including ourselves got sick to our stomach. Although the 2 restaurant’s where tasty we got sick each time we ate there. There were lots of locals and the staff there seemed to really cater to them more then anyone else. Sadly it was quiet
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Review collected in partnership with this hotel
Response from OscarAbelR2, Director General at Hotel Krystal Ixtapa
Responded 2 days ago
Dear Guest: Good morning, thank you very much for taking the time to leave us your valuable comments regarding the service. We regret the inconveniences, however thank you infinitely let us know what happens, as we realize our areas of opportunity. I have reviewed your comments and will be working on your observations carefully. We hope to continue counting with your preference for your next trip and give us the opportunity to show you the changes made. Oscar Rivero Managing Director
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Nice hotel and decent to spend a nice getaway vacation. The only issue it’s the food they don’t have much variety and it’s the same food everyday at the buffet other than that the location it’s great and located at the hotel zone of Ixtapa. Also it’s a safe area and walking
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Review collected in partnership with this hotel
Response from OscarAbelR2, Director General at Hotel Krystal Ixtapa
Responded 4 days ago
Dear Guest: Thank you very much for your valuable comments; we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking of providing the best service, attention and security to its guests. One of the most important points in which we work is the honesty of all our staff, that's why your hotel Krystal, has distinguished itself, we continue working in all our areas, to offer more services, fun and entertainment and have better experiences. We will be waiting for you on your next visit. Oscar Rivero Managing Director
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The Krystal in Ixtapa is a wonderful place to stay. I would recommend it to anyone. It is an older hotel but it is kept up extremely well. Wish I could go back and stay there. Our maid this time was very good. She would make different designs with towels. I really enjoyed it.
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Review collected in partnership with this hotel
Response from OscarAbelR2, Director General at Hotel Krystal Ixtapa
Responded 4 days ago
Dear Guest: Thank you very much for your valuable comments; we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking of providing the best service, attention and security to its guests. One of the most important points in which we work is the honesty of all our staff, that's why your hotel Krystal, has distinguished itself, we continue working in all our areas, to offer more services, fun and entertainment and have better experiences. We will be waiting for you on your next visit. Oscar Rivero Managing Director
Read more
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All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorHotel Krystal Ixtapa
The Deluxe Oceanview Room at the Krystal Ixtapa
view from our room
view from our room
view from our room
view from our room
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12345633
if the Krystal hotel provides towels for pool and beach, it is not allowed bathroom towels down to the pool.
1 vote
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yes, there are taxis at the airport and at your arrival you pay there at the airport. the cost from the airport to the hotel is approximately 500.00 pesos, which represents US $ 27.00 dollars, from the hotel to the airport the cost is 350.00 pesos, which is 18.00 dollars.
0 votes
is there wifi in the rooms???
There is wifi in the entire hotel and rooms.
1 vote
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I think you have to go through an agency (ie: red tag or,vacations sell off ) to book all inclusive...as they have bought up certain amount of room that they sell..high season they sell out. Easy to book online.
0 votes
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12345618
" For families, you may want to book the suites that are on the West end of the hotel on every floor."
"Don’t pay for the deluxe ocean view room, it’s a money grab. As all the rooms face the ocean. "
"Junior suite."
"If possible get the 11th floor. Higher ceilings."
"Every room has a balcony and a view of the Pacific coastline on Playa Palmar."
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12345620
PRICE RANGE
US$72 - US$148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
krystal ixtapa hotel ixtapanh krystal hotel ixtapanh krystal resort ixtapanh krystal ixtapaixtapa krystal
LOCATION
MexicoPacific CoastGuerreroZihuatanejo de AzuetaIxtapa
NUMBER OF ROOMS
255
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