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Hotel Fontan Ixtapa

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Hotel Fontan Ixtapa
Hotel Fontan Ixtapa
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754 Reviews from our TripAdvisor Community

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Showing 232: English reviews
Vancouver, Canada
Reviewed yesterday NEW

This hotel has new exterior paint and 3 new pools. The staff is fantastic. The hallways and interior doors need paint or cleaning but the rooms are in good condition. The food is buffet style and has variety and colour. Overall it's good value. Consider this a 2 or 3 star property.

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Helpful?
2Thank Theresa T
San Jose, California
Reviewed 1 week ago

This hotel is nothing fancy but it certainly isn't bad either. There are a few pools separating the beach from a large restaurant area. The food was good however the place was relatively busy during meal times. Your room had a TV and AC with a decent bed but was nothing fancy. The balcony was nice but it rained while...

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Helpful?
Thank dc2jz
Reviewed 3 weeks ago

I have stayed that this hotel eight times, I have had smaller rooms and larger rooms. Almost always it works out after talking with the conseguir. The hotel itself is being made better by renovating the pools and refinishing the hotel. I'm looking forward to February 2017 as I will be going back and seeing all of the changes.

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Helpful?
Thank Merlynterra
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, We would like to thank you for taking the time to share your comments. We did some renovations and we continue working on it, to improve and provide you a better service. Thank you again for choose us as your Hotel For vacation. We will be waiting for your arrival. Best Regards...

Moreno Valley, California
Reviewed 3 weeks ago

well to start I would like to thanks the sorts and entretaiment team VICTOR RAFAEL AND CRISTALthis boy and girls are fantastic they do a great job as far is for you to have a good time around the resort this is not a 5 estars but the people the care the attention is a 5 stars we where there...

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Helpful?
Thank Anthony055
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had a wonderful time with us and enjoy the food and the provided service. We thank you for your good comments about my entertainment team partners, and look forward to providing you with...

Reviewed 10 September 2016

Well this in January we went to Ixtapa and stay at the hotel Fontan for 12 weeks just love it and know we are going back for 17 weeks we are already book leaving on December and coming back in April. With all the renovation done on the hotel can wait and tell you when we come back from the...

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Helpful?
2Thank Carole C
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear Carole C, In the name of all staff, i would like to thank you for share such a wonderful review about your stay. We are really pleased to know that you are coming back to "Hotel Fontán Ixtapa", this means that we meet your expectations and we will continue working hard to provide you an amazing experience every visit...

Regina Beach, Canada
Reviewed 24 July 2016

Had to pay too much for upgraded rooms even though we had paid for all-inclusive rates. Reception not willing to answer any of our concerns. Front desk just don't give a crap as to what you booked and paid for before you got there. Can't recommend this place. Too many bad things going on.

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Helpful?
Thank Dan S
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Thank you for taking the time to post a review about your stay in last February. We do have different types of reservations, garden view or ocean view and there´s an additional charge for the ocean view. We are truly sorry that you give us a negative review just for not give you an ocean view room with...

Reviewed 23 July 2016 via mobile

Unsatisfactory and average pool was to close to the lobby for me. Staff were not knowledgeable or concerned to help. Food not available enough Lines for a drink at bar were long. Had to wait up to 15-20 mins. Food was less than desirable. Not much variety. Compared to my 40th other stays throughout mexico. So....disapointed

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Helpful?
Thank Lisa D
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear Lisa D, We appreciate that took the time to give us your comments about your recent stay. We would like to express our most sincere apologies for the experience that you had during your visit. Your comments have been shared to our Food & Beverage department to improve. We are on renovations transition and we hope you give us...

Reviewed 29 June 2016 via mobile

One of the best experiences We've ever had.The room was very spacious and comfortable and super clean, also the view was beautiful. We loved and enjoyed each and everyone of the the hotel amenities (has too many) specially the pool and the entertainment/animation where my kids had a lot of fun. The hotel personnel was very kind and friendly I...

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Helpful?
2Thank Lizabgonz
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Firstly, we would like to thank you for your visit. Also, i would like to take this opportunity to thank you for taking the time to share such a positive review. I am glad to know that you and your family enjoyed the activities. We gladly invite you to visit us again in the near future, and you...

Reviewed 28 May 2016

Well, i don't know were should i start, there are so many good things in this hotel that let me amazed specially the service that the staff offers, the restaurants, the pools and the good thing is that is close to the beach so, if the pools are full there is always a second option that is go to the...

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Helpful?
1Thank Javier V
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Firstly, we would like to thank you for visiting "Hotel Fontán Ixtapa" and share your wonderful experience. We are pleased to know that you enjoy the service, pools, restaurants and the wonderful Ocean at the Mexican Pacific. We will be glad to have you back and pamper you once again. Kind Regards....

Reviewed 28 May 2016

This hotel was a very nice place to spend my day, it was a very relaxing day and fun, the swimming pools were nice and also the service that the staff were so nice. At the time that i had to leave i did not wanted to and i think about to come back again.

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Helpful?
1Thank Roger P
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Thank you for taking the time to share this positive review, about "Hotel Fontán Ixtapa" We are glad to know that you had a wonderful experience with us. We kindly invite you to visit us again and enjoy a few changes we are making. We hope to see you in the near future. Best Regards....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning

Additional Information about Hotel Fontan Ixtapa

Address: Blvd Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: £42 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Fontan Ixtapa 3*
Number of rooms: 473
Reservation Options:
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Also Known As:
Resort Fontan Ixtapa
Fontan Ixtapa Beach Resort
Hotel Style:
#2 Best Value Hotel in Ixtapa
#7 On the Beach Hotel in Ixtapa
#7 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Fontan Ixtapa staff and other travellers.
58 questions
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Questions? Get answers from Hotel Fontan Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room in the north tower are the better location.”
 of 5 bubbles Merlynterra, 17 Nov 2016 | Read review
“higher floor to me aare perfect because you see the ocean and the beach some garden views”
 of 5 bubbles Anthony055, 15 Nov 2016 | Read review
“When you get to the hotel please just ask very politely what you would like and the staff will do their best to help you .”
 of 5 bubbles 103carolec, 10 Sep 2016 | Read review
“Stay somewhere else. If u can get an ocean view room with NO extra charge then go for it!”
 of 5 bubbles E6977FCdans, 24 Jul 2016 | Read review
“choose the closest room to the beach”
 of 5 bubbles I4840LKrogerp, 28 May 2016 | Read review
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