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Hard Rock Hotel Riviera Maya

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Official Site
US$511
US$477
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Booking.comUS$499
Agoda.comUS$499
Hotels.comUS$477
Orbitz.comUS$477
getaroom.comUS$511
TravelocityUS$477
* Prices are provided by our partners, as follows: Hotel-only deals: Prices are the average nightly price provided by our partners and include hotel taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details. Package deals: Prices are per person and subject to change. Prices include taxes but baggage and other non-hotel fees may also apply.
Traveller (9321)
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Panoramas (14)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
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Property amenities
Pool
Room service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free parking
Breakfast included
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Green
Great View
HOTEL CLASS
12,691Reviews
9,733Photos
1,341Q+A
100Room tips
Traveller rating
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Popular mentions
We just had an anniversary vacation in March 2019. Hotel room and environment are very clean and well maintained. All beaches are great. Restaurants and foods are awesome! . Hotel provides fitness room, yoga classes. Especially, I like the paved running path along the
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Review collected in partnership with Hard Rock Hotels & Casinos
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded yesterday
Dear hnguyenv, Thank you for the excellent review, I'm happy to know you had a great annivesary vacation and it has been a real pleasure to have you here, as well we look forward to have you back again in the near future. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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We had a wonderful spring break at beautiful Hard Rock Riviera Maya! We stayed on the Hacienda side (4 of us, sons ages 9 and 13) in a 2 bedroom sky terrace room which offered a beautiful ocean view rooftop with hot tub. We enjoyed time at the pool and time on the beach. I
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Response from Jan_Hundrieser, Gerente at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear shannonhj, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all our band members continue doing their best every single day! Hope that you choose us again as your traveling destination to keep on the good times and unforgettable memories. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Family of 5 stayed for 4 days. I read 30 pages of reviews before selecting the Hard Rock. Here is our assessment. Pros: - Very friendly staff and great service throughout - Rooms are small, but relatively clean and comfortable beds - Woodward was awesome, kids loved it -
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Review collected in partnership with Hard Rock Hotels & Casinos
Response from Jan_Hundrieser, Gerente at Hard Rock Hotel Riviera Maya
Responded 4 days ago
Dear Adam D, Thank you so much for sharing your experience with us. Here at Hard Rock Hotel Riviera Maya are glad to know you spent such a great time. However, there are a few points that require our attention and I guarantee you that we are working hard in those areas of opportunity in order to improve our stunning. service. It’s been a pleasure having you with us and we cannot wait for your next visit. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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We booked last minute and it was our first time to Mexico. Check in and front desk staff was efficient and helpful. Bell boys awesome. The title of the room we booked at The Hacienda was a bit confusing and misleading. It was called Ocean View King bed with Terrace-Adults Only.
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Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 5 days ago
Hi SO1013, Thank you for sharing your detailed and great review, I really appreciate the valuable feedback and I'm pleased to know you had a nice time during your stay and we all look forward to pamper you again in the near future. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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We just got back from spending a week on the hacienda side at the hard rock riviera maya. This is a very well kept resort. There are endless pools with plenty of room for everyone to enjoy. This place was a fantastic experience for our family , my kids aged 14 and 11. There
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Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 5 days ago
Hi Laura268, Thank you for the excellent and detailed review, I'm happy to know this was a family spring break for you and had a great time with us, I'll gladly share your kind words with the rest of the band members and rest assured since we'll carry on improving our amplified service for you to enjoy to the fullest on your next visit to the Mexican Caribbean. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
View from room terrace
Minibar
King bed
Vista hacia la playa
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123456197
Do they have stand up paddle boards?
Yes you can request a roll away bed and it will be there when you arrive if you request it ahead of time. It will make the room tight, but I think necessary with two teens. The Family Suite has two adjoining rooms with one room being a King and one room having two doubles which is nice for teens.
0 votes
No they do not. The taxi fare one way is approximately $25.
1 vote
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Yes, Hard Rock Riviera Maya.
1 vote
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The prices are suggested and a simple guide. Most times, bellmen waive in a cab out front, and then obtain agreed upon pricing set with the cab before you get in to leave HR property. We had a cab for 4 hrs that stayed w/us to and from a local cenote, Yal Ku Lagoon and a restaurant in Akumal area. Family of 4 was $80 plus $20tip, which we thought reasonable.
1 vote
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123456269
"Ocean View King with Terrace Adults only, name confusing as still have children on Hacienda side."
"Very loud monkeys and birds for rooms by the trees"
"All rooms are great since they all have a hot tub :)"
"Ask questions if you want a 'quieter' environment vs. close to the pool"
"Buildings 7, 8 and 9 are closer to the action"
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12345620
PRICE RANGE
US$304 - US$823 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura cove palace hotel puerto aventuras
FORMERLY KNOWN AS
Aventura Cove Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
1264
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