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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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7,162 Reviews from our TripAdvisor Community

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Showing 4,880: English reviews
Reviewed yesterday NEW

The property is huge so if you go with a group you may want to try and get rooms together so that you can meet up easier. The service and food at the Italian restaurant was the best out of all the restaurants- breakfast,lunch and dinner! Loved the lagoon. It gives you a chance to be in the sand and...

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Helpful?
Thank Myrna W
Reviewed yesterday NEWvia mobile

Staying at the Hard Rock Hotel was one of the best trips I've taken in years. Been to Jamaica, St Lucia, and Dominican Republic within the last 2 years and this trip to Riviera Maya Hard Rock was the best yet. You can tell when the staff doesn't like their jobs because it reflects on how they treat you while...

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Helpful?
Thank Ryan S
Riviera Maya, Mexico
Reviewed 2 days ago NEW

I totally enjoyed my experience at the Hard Rock. The facility was clean and the staff was extremely helpful. My only gripe was how far we were from the airport. This was annoying after traveling for 4hrs. We just wanted to be there already. However, I would still return to Mexico and use the Hard Rock!!

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Helpful?
Thank moniquew613
Kalama, Washington
Reviewed 2 days ago NEW

Had a great time @ Hard Rock a Riviera Maya. Hadn't been for 5 years and the changes were a mix of great and some things we missed. The spa is so wonderful and the food is great. Loved the Petit Cochon French cuisine . Missed the indoor pool. The service was still impeccable. My thanks to Alain,In- Garcia and...

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Helpful?
Thank Lynn F
ontario
Reviewed 2 days ago NEW

The property is surrounded by natural reef rocks so you cannot really walk by the beach. The resort is kept immaculate/clean. Although tip is included in what you pay staff still expects tip. You don't tip you don't get good service.

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Helpful?
Thank jej2csi
Maplewood, Minnesota
Reviewed 2 days ago NEW

We had an incredible time here! The good food, friendly atmosphere were so relaxing. So many helped with making us have a wonderful vacation: Fernanda, Lia, Paty, Andy and Janette in the spa; you made this housekeeper feel like a princess. A special thank you to the young lady who always kept our room always welcoming! We nicknamed you Miss...

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Thank tkasplund
Reviewed 2 days ago NEW

Awesome rooms, great bars,pools,restaurants, beaches, and spas! I have read some negative reviews posted here but our expirince has been completely different than theirs. Attentive staff at all levels, from the cleaners of restrooms to managers. One review complaining of cold food? If you ate cold food shame on you...anyone would have helped you. Yoselin Bonilla, representative of information services....

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Thank Scott E
Chicago, Illinois
Reviewed 2 days ago NEW

Carey Driscol from Beach Bum Vacations could not have chosen a better venue for our destination wedding or made it more stress free! She took care of everything, answered every single question from every single guest instantly, and found a place that matched exactly what we were looking for. The resort was not only gorgeous, but the staff was welcoming...

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Helpful?
Thank kimcorr
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Hello kimcorr, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait to...

Reviewed 2 days ago NEWvia mobile

When we booked our reservation we didn't know nor did the place I booked thru (not TripAdvisor) that there were 2 sides of the resort, Heaven adults only Hacienda families so we ended up on the Hacienda side but next to the Heaven side was a nice time and worked out perfectly, we enjoyed the resort and the staff is...

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Helpful?
Thank S5801XFmichelleg
Santa Clara, United States
Reviewed 2 days ago NEW

I can't say enough good things about our stay. The staff was friendly and helpful, the grounds were clean and beautiful, and the food was plentiful and delicious. I loved the lagoon with the fish, I could snorkel every day. I would stay here again and recommend it to my friends.

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Helpful?
Thank Cynthia L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: £274 - £624 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Priceline, Odigeo, BookIt.com, Prestigia, Travelocity and Jetsetter so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
563 questions
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“HEAVEN Building 4 was a great location....not to far from all the amenities on both sides.”
 of 5 bubbles 492myrnaw, 7 Dec 2016 | Read review
“You get what you pay for. Don't expect to low ball and get the presidential suite. Upper floors rooms have a second story hot tub.”
 of 5 bubbles 427scotte, 6 Dec 2016 | Read review
“Terrace sweet was awesome!”
 of 5 bubbles kimcorr, 6 Dec 2016 | Read review
“We stayed in the Hacienda side of the property, but if you are traveling without kids, I would recommend the Heaven side or staying in the middle building of the property so you don' t have far to walk to enjoy either side's restaurants.”
 of 5 bubbles 762triciac, 6 Dec 2016 | Read review
“Bring your walking shoes - this place is huge. But make sure to use the cart service when you are by the main lobbies.”
 of 5 bubbles 85vaughnm, 6 Dec 2016 | Read review
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