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06/08/2017 07/08/2017
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    Hard Rock Hotel Riviera Maya

    Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    US$453
    US$416
    SAVE US$37
    US$453
    US$416
    SAVE US$37
    US$453
    US$416
    SAVE US$37
    Traveller (6524)
    Pool & Beach (1198)
    Room & Suite (724)
    Heaven at the Hard Rock Hotel Riviera Maya
    6,291 reviews
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    Overview
    • Excellent73%
    • Very good16%
    • Average7%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “sun bar” (89 reviews)
    “rock royalty” (69 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
    Heaven at the Hard Rock Hotel Riviera Maya
    6,291 reviews
    #1 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    6,527 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Iberostar Grand Hotel Paraiso
    5,829 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Paradisus by Melia Playa Del Carmen La Esmeralda
    7,115 reviews
    #31 of 209 hotels in Playa del Carmen
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (9,129)
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    There are newer reviews for Hard Rock Hotel Riviera Maya
    See the most recent reviews

    1,301 - 1,305 of 6,319 reviews

    Reviewed 1 January 2017

    We returned yesterday from our stay at HRH from Dec 25th through 31st. It was our third time in Mexico and our 9th or so all-inclusive in the past 11 years! The service at this place is impeccable! It is my observation that service in...More

    1  Thank Deval2013
    Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded 3 January 2017

    Dear Deval2013! Thank you so much for sharing your experience with us. Your comments are much appreciated. I am pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I...More

    Reviewed 1 January 2017

    We were in HRH from Dec 25th through 31st. The service was impeccable! We have stayed at about 8 or so all-inclusive resorts in past 10 or so years. The service here was the best so far! We had purchased the family concierge service and...More

    Thank Yogesh S
    Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded 4 January 2017

    Hello Yogesh S, It has been our pleasure having you with us and we truly appreciate your positive comment. It is very gratifying to learn that you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are...More

    Reviewed 1 January 2017 via mobile

    This place is beyond beautiful the rooms are always clean and neat. The maids who cleans are always willing to do anything special if you ask. The turn down service every night is spectacular as well. I stayed on the Heaven side and visited all...More

    Thank Caleb W
    Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded 3 January 2017

    Dear Caleb W, We really appreciate your loyalty and preference. We are really thrilled to know we have been able to create special moments for you. Rest assured all our staff will know about your comments that encourage us to keep on rocking and at...More

    Reviewed 1 January 2017

    This resort was very beautiful and super clean. Staff was amazing! They all work very hard at this hotel and are very friendly and helpful. Food was some of the best all inclusive food I have had in Mexico, This resort literally has food everywhere...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank Sharon S
    Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded 2 January 2017

    Dear Sharon S, Wow! nice review, it is so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a excellent new that you were treated wonderfully and you have such a good opinion of us. Everybody in...More

    Reviewed 1 January 2017 via mobile

    So disappointing from check in to check out. The food was horrible. Same food at all the restaurants. The staff works hard, but is not empowered to help you. "Resort Credits" are a scam. Don't go hereMore

    1  Thank BigJayOnTheMoon
    Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded 4 January 2017

    Dear member, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for have fallen short to your expectations. We...More

    Heaven at the Hard Rock Hotel Riviera Maya
    6,291 reviews
    #1 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    6,527 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Iberostar Grand Hotel Paraiso
    5,829 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Paradisus by Melia Playa Del Carmen La Esmeralda
    7,115 reviews
    #31 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Beachfront
    • Free Parking
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Babysitting
    • Laundry Service
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$343 - US$826 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 On the Beach Hotel in Puerto Aventuras
    • #2 Luxury Hotel in Puerto Aventuras
    • #2 Top resorts Hotel in Puerto Aventuras
    • #2 Business Hotel in Puerto Aventuras
    • #3 Spa Hotel in Puerto Aventuras
    • #4 Family Hotel in Puerto Aventuras
    • #7 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Family Rooms ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 1264
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Orbitz, Prestigia, Booking.com, Travelocity, TripOnline SA, Hotwire, Cancelon and getaroom.com so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Cove Palace Hotel Puerto Aventuras ,
    • Hard Rock Hotel Riviera Maya Mexico - Puerto Aventuras
    Add Photo Photos
    Traveller (6524)
    Pool & Beach (1198)
    Room & Suite (724)
    Dining (343)
    Hotel & Grounds (4454)
    Family and Play Areas (119)
    Bathroom (61)
    Business Centre & Event Rooms (25)
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    Ask a question
    Questions & Answers
    Nicole C
    22 July 2017|
    Answer Show all 3 answers
    Response from robertoaW5250TA | Reviewed this property |
    It is an all inclusive facility. You may book 8 days or fewer. I always book 8 days. All is included in the price I pay.
    0
    Votes
    Hartsdale_NyLouis
    21 July 2017|
    Answer Show all 2 answers
    Response from Jaime D | Reviewed this property |
    If you email their customer service you can schedule everything before you arrive including reserving the bali beds, setting up massages and other things. They are super helpful and they helped me set everything up 6 months... More
    0
    Votes
    Kimberly L
    20 July 2017|
    Answer Show all 3 answers
    Response from Traci G | Reviewed this property |
    YES! You can use the resort credits for the Swim with the Dolphin excursion. Visit the vacation planners desk once you arrive and schedule it.
    0
    Votes
    Room Tips
    "We stayed in block on the 2nd floor . Very quiet and beautiful scenery to look out on."
    Read review
    "All rooms were great! Our family was in every building on every floor. The ocean view rooms were the best!!!"
    Read review
    "Book a room closer to the beach and on an upper floor. I was ground level and never saw the beach unless I..."
    Read review
    "All of the rooms are excellent, of course, an ocean view is always best!"
    Read review
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