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Heaven At The Hard Rock Hotel Riviera Maya

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About

#1 of 8 all-inclusives in Puerto Aventuras
Location
Cleanliness
Service
Value
GreenLeaders Gold level
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids club
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Whirlpool bathtub
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish

Location

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras 77710 Mexico
Name/address in local language
Heaven At The Hard Rock Hotel Riviera Maya
10,832Reviews428Q+A100Room tips

Reviews
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Michelle B wrote a review Today
1 contribution
A big Shout out to Yukari Y and Giovanna from the concierge desk Azul at the Hard Rock hotel. They give the best service ever!! They are very pleasant and handled all our needs quickly. Making sure all our itineraries were aligned with our needs.
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled with family
Room Tip: Meet with your concierge to arrange all your needs and learn of events happening.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SaludAmigos wrote a review Jun 2022
Waddell, Arizona4 contributions26 helpful votes
Hotel's Favourite
Hola, Amigos! Are you ready for a long review? I love the long reviews and have been saddened to see some of the negative reports. I was a bit skeptical after reading those but during our stay, we had NO negative experiences. My wife and I spent the week of June 20-27 at HRRM Heaven side. There were six of us ranging from 43-70 years of age. We were all located in Building 2 and, full disclosure, my wife and I are Legendary Members. We arrived in Terminal 4 on Southwest. The Immigration line was jammed but we got through it in about 25 minutes. If you can fill out the on-line Tourist Card, do so. Sometimes they run out of them on the plane. Our printed form worked perfectly. No red/green light at Customs and we walked right through, although they can still select you for a search. Shuttle service was “On Tour” which was part of our resort package and took us from the airport to the resort. The ride was about one hour. Return trip was about the same. We upgraded to a private shuttle which was very pleasant. Check in was easy at the Legendary registration area. Our room was 2324 (Building 2, third floor, room 24--even numbers face sunrise and odd number face sunset—the lower your room number, the closer you are to the ocean) with a roof-top terrace. We faced the Oasis pool and some of the new construction. Not fantastic but not bad. We could see the ocean. Roof-top terrace was nice, but we really didn’t use it. Be careful of the stairs going up! Dark and steep. The stairs also lessen the room width by about three feet. Nelson, the Bell Captain and his staff, made sure everything was in order with our luggage delivery. COVID note: All the employees still wear masks. Thank you for considering our health, amigos! Guests no longer need to wear masks. One couple in our group had a super bad room location. My wife went to the Legendary check-in desk a few days later and met with Fabe who made a herculean effort to get them a better room. She was able to accommodate the request and made it happen. Thank you, Fabe!!!! Maid service was daily. Made the bed, cleaned up and provided new towels. (No cool towel animals this time. Bummer.) They would arrive anytime between 9 and 4 and we always left them a tip as they do a great job! Refrigerator was always stocked daily. Water pressure was fantastic in the shower! Air conditioning in our room worked great! The power in the whole area went out one day from about 8:30 a.m. to 10:30 but the resort generator kicked in quickly to provide some light. We had just left for breakfast so we weren’t really affected. We never used Room Service but others in our party did and loved it. They said the flank steak was delicious. Drinks: No one EVER complained of having weak drinks. Most top-shelf liquors were available and they were plentiful in our drinks…as was clearly evident as the day progressed! Tips: Three words: Tip the staff!!! They work hard for you. Show your appreciation!! Excursions: My wife and I did not do any excursions this time but two members in our group did the Coba and Tulum trips and thoroughly enjoyed them. Tulum is close and a must-see. They also did the couples massage (chocolate) and raved about it. Suggestions for Guests: Bring an extension cord or several multi-plug outlets with USB ports and, if possible, a small night light for those middle-of-the-night bathroom trips. Bring reusable straws: None are provided. And, yes, bring your Yeti glass! Leave your expensive jewelry and watches at home. Print out all of your documents such as driver’s license, credit cards, passports, insurance cards, etc. Purchase a luggage scale. Your bags may be heavier on the way home. Learn how to say: “Hola”, “Buenos dias”, “Por favor” and “Gracias”. Be a nice person to staff and other guests. Remember: They are your servers; not your servants. Restaurants: We ate dinner at Ciao, Los Gallos, Le Petit Cochon (twice), Toro and Zen (twice). The menus were varied and everyone found something they really liked. We ate breakfast at the Ciao buffet every day except once we did the buffet at Toro. Not much difference between the two other than the air conditioning was better at Ciao. We did the lunch buffet at Ciao twice and it was great! The other days we ate the burgers, snacks, and tacos at the pool. Good food!!! Restaurant reservations: These are no longer offered. However, we (6 people) got to each restaurant at 5:30 when they opened and were seated immediately. We did arrive at Toro at 6:30 one night and it was about an hour’s wait to be seated. The six of us had to sit in the bar area and enjoy free drinks while we waited. Poor us. The five-star servers at the restaurants and bars were: Maria-Le Petit Cochon Manager: Maria has been there for about 17 years and is a super classy lady. She was great, as was the food and the other staff members!! Muchas gracias, Maria!! Angela-Sun Bar Server (Hacienda side): Angela has been there many years and she always “keeps an eye on you”. Great lady and excellent server! Thank you, Angela! Esperanzo-Cafetto (Heaven side): I would go down every morning at 7 for “dos cafes con crema”. She would remember my order and always have them ready in no time. Thank you! Gaby-Toro Breakfast: Extremely attentive and a great smile…even under her mask! Thank you! Roger-Toro Dinner: Also very attentive and provided great service! Joaquin-Heaven Bar: What a great mixologist! He knew every drink we asked for and even suggested a few others. Golf cart shuttle service between the Heaven and Hacienda lobbies was frequent and fun to use! Also, some great views of the grounds which are absolutely beautiful and immaculate! We spent most of our time at the Oasis Pool between Buildings 1 and 2. What a great addition to the Heaven side!! There was music all day but it was all good and not too loud. Plenty of pool chairs were available up until about 10. Also, plenty of umbrellas. Service was EXCELLENT! Oasis Pool personnel that we rated as five stars were: Marco-Towel Manager: Extremely helpful, pleasant, and accommodating with towels and umbrellas. Thank you for all of your help, amigo! Fatima-Server: We can’t say enough about her service! Always checking on us and engaging in great conversation! What a fun lady and what a great memory for names and drinks!! Thank you for your service, Fatima!! Christian and Osvaldo-Servers: Two dynamic servers! Ask Osvaldo for some Poppers! Thank you, so much, caballeros!! AND Gigi the Activities Coordinator: Great person, easy and fun to talk with and what a great playlist, Gigi!! Thank you for making our pool experience sparkle!! As I said, no negative experiences. However, if a may make a few suggestions to management: Please keep the room hallways dry. Very slippery! Pick up room service trays quickly as the raccoons love to check them out at 2 a.m. and they are not quiet while they enjoy the buffet! Maybe a TV channel guide. Try and concentrate on keeping related traveling groups together rather than in separate buildings, please. Offer longer calendar dates for Adults Only times. We have been using Unico several times because no Adults Only weeks were available at HRRM. Please keep your staff happy as they made our whole trip enjoyable! We have been Palace and Hard Rock members since about 2004 and have been going to this resort since 2002 and have seen many changes: some great; some no so great; and some just different. We have never been disappointed in becoming members…except when the resort went from Adults Only to “Family Friendly”. We have nothing against children, but we chose an Adults Only resort for a reason. Would we go back? Well, duh! Yes! Muchas gracias, Hard Rock!
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Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
11 Helpful votes
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Response from Jan Hundrieser, General Manager at Heaven At The Hard Rock Hotel Riviera Maya
Responded 30 Jun 2022
Dear SaludAmigos, Wow! Thank you for your detailed review! We can see that you and your family lived the Rock Star experience to the fullest. Make sure that our band members will know about your comments. We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Keep on rolling! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kirstin B wrote a review Yesterday
1 contribution
Ricky and Max at the bar were absolutely amazing! They took care of us! They got us all the drinks, they were absolutely amazing! We were staying in the Heaven side but this pool is right by the lobby and the main pool. Ricky even fixed one of our broken cups! Please go see them!!
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded today
Hello Kirstin; Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and feel happy and proud to see that we are reaching the epic service that makes us stand out. I hope you choose us again as your traveling destination to keep on the good times and memories full of ROCK! Regards, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tammy P wrote a review 15 Apr
1 contribution
Want to give a big thank you to concierge - Alexis and Luzbieth for going above and beyond to get our group of 20 (celebrating our parents’ 55th wedding anniversary) a reservation at Toro one evening. We originally stood in line for 1.5 hours to ensure we could get reservations. We were second in line. When it was our turn, we were told it was too difficult to accommodate such a large group. Disappointed, we turned to concierge. A couple of hours later, concierge reached out to say they could make something work. The meal at Toro was wonderful! Our wait staff - Cris and team - were outstanding!! Cris was truly amazing and made our parents feel like they were very special guests. That meant a lot to us!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 4 days ago
Hello Tammy, Thank you so much for sharing your experience with us. We are happy to know you had such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Regards Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pete G wrote a review 14 Apr
4 contributions1 helpful vote
Daniel and Nacho were awesome. Took care of everything for us! Staff was friendly. The resort was clean and beautiful. Really enjoyed the food and drinks that were readily available at any time of the day. Make reservations for restaurants and save yourself some waiting time.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 6 days ago
Dear Pete, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Rest assured that we will notify all our rocking team members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Regards Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Keely D wrote a review 14 Apr
1 contribution1 helpful vote
Located just beyond building 1, Faro is a buffet style restaurant serving breakfast & lunch daily. We ended up eating breakfast there every day. Made to order omelets, burritos, tacos as well as pastries, smoothies, cereal, yogurt are all available. The omelets & tacos station chefs were fantastic. For lunch there is pizza, sushi, burgers, dogs, pasta, sandwiches. Excellent choice if staying in buildings close by but definitely worth the walk even if you aren’t.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 6 days ago
Dear guest, I would like to thank you for sharing your experience with us about our Faro restaurant, we are glad to know that you could enjoy all the dishes and especially the service provided by our team members; rest assured that we will notify all of them about your kind words. It has been a real pleasure to have you with us, and we all hope to see you back soon to pamper you again. Sincerely, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer M wrote a review 14 Apr
Alexandria, Virginia405 contributions121 helpful votes
Waitstaff in Faro was outstanding. Food was always fresh and yummy. Highly recommend. We purposely asked to sit in Brenda’s section each morning because she was truly awesome. Omelettes were always fantastic and the taco station was superb for breakfast and lunch.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 6 days ago
Jennifer, I would like to thank you for sharing your experience with us about our Faro restaurant, we are glad to know that you could enjoy all the dishes and especially the service provided by our team members; rest assured that we will notify all of them about your kind words. It has been a real pleasure to have you with us, and we all hope to see you back soon to pamper you again. Sincerely, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alice Ann c wrote a review 13 Apr
1 contribution
The service and staff at Hard Rock Riviera was warm and anticipated all our needs. Over the several days we were there, they learned our names, and greeted us at every meal, especially at the restaurant Faro our waiters Elizabeth , Jose and Apolonia! Having traveled all over, it was a stand-out hotel, food and dining experience !
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 6 days ago
Dear Alice, We are very happy to know that you had a great vacation with your family and that you have allowed us to have been part of them. Your comments make us very happy and encourage us to continue working with great enthusiasm to ensure that your stay is unforgettable and unique, and we are pleased to know that the quality of the service of our team members allowed your stay to be simply unforgettable. It has been a real pleasure to have you here, and we look forward to your next visit to pamper you. Sincerely, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea B wrote a review 12 Apr
1 contribution
I lost a pair of sunglasses early in my trip and went to the concierge desk and they were able to find them for me and Diego was so helpful in getting them back to me right away. And Brenda helped as well. Both of them were perfect in taking care of my problem.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 1 week ago
Hello Andrea, Thank you so much for sharing your experience with us. We are happy to know you had such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day! It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. Regards Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jamie V wrote a review 11 Apr
1 contribution
I have left my phone sitting at breakfast. Oops! After walking around a bit I realized it was in the vicinity because I could see in on my Apple Watch, but no luck. We reached out to our wonderful concierge, Fernanda, who got us to Diego, who called security and lo and behold they had my phone. They were quick, helpful, and took the measures to make sure I was the owner of the phone. What a relief and happy ending to an otherwise potentially bad outcome!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Olivier Coupat, Director General at Heaven At The Hard Rock Hotel Riviera Maya
Responded 1 week ago
Hello Jamie, Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out. Hope you choose us again as your traveling destination to keep on the good times and memories fullof ROCK! Regards, Olivier Coupat General Manager Hard Rock Hotel Riviera Maya
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£350 - £429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura hotel palace, aventura hotel puerto aventuras, mayan riviera palace, adventure spa palace, hotel mayan palace, adventura spa palace, aventura palace spa, aventura spa palace riviera maya, aventura spa palace resort, aventura spa palace mexico
FORMERLY KNOWN AS
Aventura Spa Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
312
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HEAVEN AT THE HARD ROCK HOTEL RIVIERA MAYA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Heaven At The Hard Rock Hotel Riviera Maya
Which popular attractions are close to Heaven At The Hard Rock Hotel Riviera Maya?
Nearby attractions include Escapology Riviera Maya (0.02 miles) and Fatima Bay (0.7 miles).
What are some of the property amenities at Heaven At The Hard Rock Hotel Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Heaven At The Hard Rock Hotel Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Heaven At The Hard Rock Hotel Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Heaven At The Hard Rock Hotel Riviera Maya?
Conveniently located restaurants include Latitude 20, Pelican Point Restaurant & Bar, and La Caleta.
Are there opportunities to exercise at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Heaven At The Hard Rock Hotel Riviera Maya have airport transportation?
Yes, Heaven At The Hard Rock Hotel Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Heaven At The Hard Rock Hotel Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Heaven At The Hard Rock Hotel Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Heaven At The Hard Rock Hotel Riviera Maya?
The staff speaks multiple languages, including English and Spanish.