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07/05/2017 08/05/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (5762)
    Pool & Beach (1131)
    Room & Suite (851)
    The Royal Playa del Carmen
     
    Hard Rock Hotel Riviera Maya
     
    Barcelo Maya Palace
     
    Paradisus Playa del Carmen La Perla
     
    Overview

    • Excellent68%
    • Very good18%
    • Average5%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “north side” (224 reviews)
    “hard rock” (570 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: MOTHERS DAY SALE: 40% off
    The Royal Playa del Carmen
     
    Hard Rock Hotel Riviera Maya
     
    Barcelo Maya Palace
     
    Paradisus Playa del Carmen La Perla
     
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 2 days ago via mobile

    Went on a corporate sponsored trip, and was utterly disappointed in a multitude of things: 1. The food was atrocious. I understand all-inclusive resorts aren't going to be Michelin star restaurants, but the food selection looked like it belonged somewhere in between a gas station...More

    Helpful?1  
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

    Dear guest, We would like to offer our deepest apologies for the trouble you had to experience with Hard Rock Riviera Maya. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic...More

    Reviewed 2 days ago

    the guest coordinators in the pool area were very accommodating. My does not swim very well and wanted to try paddle boarding. The staff Alex, Pepe and Super Mario stayed with her and made her feel comfortable trying this activity. Also our hotel representative Yaselin...More

    Helpful?
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

    Dear Allen M, Thank you so much for your review. I appreciate you shared your vacation experience with us. Also I am glad to hear that you had an excellent stay with your family. Once again want to thank you for all the kind remarks,...More

    Reviewed 2 days ago via mobile

    This venue is amazing. The service here is top notch. Had an awesome night the ppl who work here go above and beyond. So kind and attentive. The staff here makes sure all the guests are happy. All inclusive to them means taking care of...More

    Helpful?
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

    Dear Teresa M, Wow! It's a true pleasure to have been the main stage to celebrate this special moment and I'm proud to see that you had an authentic experience that Rocked! We hope we can host you again soon. Keep on Rocking! Jan Hundrieser...More

    Reviewed 3 days ago via mobile

    We had fun in Hard Rock with 4 great friends. I will start with the staff. Pepe the entertainer our favorite. He was fun, kind, and a hard worker. We missed him when he was at Hacienda. Sarah the entertainer made sure i got back...More

    Helpful?
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

    Dear guest, Thank you for take the time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different. Everybody in Hard Rock Hotel Riviera...More

    Reviewed 4 days ago

    This was our second visit to the Hard Rock Hotel Riviera Maya. It is well worth the little over an hour drive from the Cancun airport by the resort provided ground transportation. We stayed in the Heaven section which is adults only. The Hacienda section...More

    Helpful?
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

    Dear Jeffrey K, Thank you for the rockin’ review. We are delighted that you had a fantastic vacation and feel the great service from our staff, we are happy to hear that you loved the entertainment. We would love to roll out the red carpet...More

    The Royal Playa del Carmen
     
    Hard Rock Hotel Riviera Maya
     
    Barcelo Maya Palace
     
    Paradisus Playa del Carmen La Perla
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$372 - US$731 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    Photos
    Traveller (5762)
    Pool & Beach (1131)
    Room & Suite (851)
    Dining (286)
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    Questions & AnswersAsk a question
    Waynedrummond43
    If I'm planing on doing a few trips and couple of spa treatments with the hotel credit how much spending money would I need for two weeks I'm all inclusive aswell.
    23 April 2017|
    Answer Show all 2 answers
    Response from LeroyJTucson_Arizona | Reviewed this property |
    Depends on if you on taking in offsite tours. As you know there is a 20% charge for anything that you use the resorts credits for. We put that on our room and pay with a credit card More airling point that way). We... More
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    Waynedrummond43
    Really wondering if I'm going for two weeks and planning on doing two or three trips plus a couple of spa treatments with my partner including the resort credit how much spending money should I bring.
    23 April 2017|
    Answer Show all 2 answers
    Response from Doug T | Reviewed this property |
    If you pay for your trips via credit card while is the main thing to do then you can probably get away with 10 bucks a day on tips pretty easily. You probably have resort credits so you can use those to do most of your trips... More
    1
    Vote
    Jennifer Z
    We are staying on the heaven side in a deluxe platinum grand sky terrace. Which building and rooms should I ask for? I want atleast a partial ocean view
    20 April 2017|
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    Room Tips
    "if you are looking for relaxation go all inclusive"
    Read review
    "All of the rooms are about the same. Closest to the lobbies, Heaven section Bld 3 & Hacienda Section Blds..."
    Read review
    "Building #1 is the quiet side but furthest away from the main areas."
    Read review
    "WE were in Building 1 whick was further from the lobby, but very quiet at night."
    Read review