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24/12/2017 25/12/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    +1 800-555-2379
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    24/12/2017 25/12/2017
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    Traveller (6072)
    Pool & Beach (1171)
    Room & Suite (867)
    Overview
    • Excellent73%
    • Very good17%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (609 reviews)
    “our honeymoon” (461 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Special Price: 35% off room rate
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
    Standard Room

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    Write a ReviewReviews (6,677)
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    1 - 5 of 5,156 reviews

    Reviewed 2 days ago

    This is not our first trip to Hard Rock Heaven. We tend to come here every other year. This year Rey our pool concierge introduced us to the cold facial towels with chilled cucumbers at poolside. It was awesome! I have had three in the...More

    Thank dwnortham
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Dear dwnortham, Thank you for taking the time to write this review regarding your last stay with us and for your loyalty to our brand. I am glad to know you continue enjoying the great service from our outstanding staff that set us apart and...More

    Reviewed 5 days ago

    What a wonderful week at the Hard Rock. This resort was breathtaking. Had friends that got married here and it was out of a dream. Had the most fun at the pool with our amazing entertainment team Sarah, Alan, Tarzan, Smiley, and DJ WARRIOR!! I...More

    Thank Stephanie L
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Dear Stephanie L, Thank you for taking the time to write this amazing review regarding your last stay at Hard Rock Hotel Riviera Maya. I am glad to know you spent a wonderful week enjoying our facilities and services. Thank you for making mention of...More

    Reviewed 6 days ago

    We had a sky loft room in building 1, partial ocean view and we faced the forest. Beautiful and large Room. COMFY KING BED!!! Slept amazing. The temperature of shower was not always as hot as we wanted, but besides that, it was a perfect...More

    Thank AUDREYEGAN
    Response from Jan_Hundrieser, Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 5 days ago

    Dear AUDREYEGAN, Thank you so much for such an amazing 5 star review, We’re glad you and your family enjoyed all we have to offer specially our restaurants, our lovely pools and of course the warmness and hospitality of our Hard Rockers! We most appreciate...More

    Reviewed 6 days ago

    I had the opportunity to travel with my wife to this destination that we had heard so much, we saved for a long time to take a well deserved vacation, and it was worth every penny, the food is excellent, the view to the sea...More

    Thank persaudted
    Response from Jan_Hundrieser, Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 5 days ago

    Dear persaudted, Thank you so much for your kind review, your comments are much appreciated by all our staff! We are delighted to know that you had such a wonderful time with us. We appreciate the kudos to our rocker Nail, I will notify him...More

    Reviewed 6 days ago

    Another great week at Heaven HRH. This is our fourth time travelling to this amazing resort. I travel with my sister who is a member and it never let's us down. The staff is awesome and accommodating. Thank you to Claudia resort services, Gaston for...More

    Thank Lorraine R
    Response from Jan_Hundrieser, Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 5 days ago

    Dear Lorraine R, Thank you so much for such a detailed review. We are glad to read that your family vacation was a great success and that you enjoyed our facilities and services. It´s great to read that many members of our staff went above...More

    Barcelo Maya Palace
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$356 - US$715 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #4 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotwire, Orbitz, Priceline, Hotels.com, Travelocity, Cancelon, HotelsforEveryone and TripOnline SA so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (6072)
    Pool & Beach (1171)
    Room & Suite (867)
    Dining (298)
    Hotel & Grounds (4053)
    Business Centre & Event Rooms (57)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Nearby HotelsSee all 17 hotels in Puerto Aventuras
    Hard Rock Hotel Riviera Maya
    10,279 reviews
    .06 miles away
     
    Barcelo Maya Palace
    7,592 reviews
    2.41 miles away
     
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    .74 miles away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Brendan G
    15 November 2017|
    AnswerShow all 2 answers
    Response from Marian C | Reviewed this property |
    There are cab companies that queue up at both the airport (you will get transportation to the resort included) and the resort. At the resort, go to the front entrance bell desk and ask them for a cab. We've never waited... More
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    Brendan G
    14 November 2017|
    AnswerShow all 6 answers
    Response from Mara J | Property representative |
    Hello Brendan G! I sent to you a TA message Regards,
    0
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    Google Translation
    Richard W
    12 November 2017|
    AnswerShow all 4 answers
    Response from Mara J | Property representative |
    Regarding your interest in Gluten Free options, I kindly inform you that in our property we have a procedure which consist in make an allergy card that is given upon the check in at Public Relations staff.
    0
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    Room Tips
    "All normal rooms are a blast to stay in. There are much more expensive rooms for Rock Royalty."
    Read review
    "I would recommend a room close to the pool/lagoon! A lot of walking, but loved the exercise :)"
    Read review
    "Sky Loft Suite! Ask for building 1 facing the forest."
    Read review
    "2245 garden view. AC working well."
    Read review
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