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Heaven at the Hard Rock Hotel Riviera Maya

Traveller (6653)
360
Panoramas (15)
Pool & Beach (1230)

About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Gold level
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Free parking
Spa
Adult pool
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Lagoon View
Green
HOTEL CLASS
7,354Reviews
7,206Photos
333Q+A
100Room tips
Traveller rating
  • 5,252
  • 1,257
  • 389
  • 258
  • 198
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Popular mentions
We were very impressed with the Hard Rock Riviera Maya. Very Clean, beautiful rooms. Staff was very nice. Always with a warm greeting when passing throughout the resort. Overall, food in restaurants was excellent. We were there for only 4 nights. Did our evening dining at
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We visited hard rock for our honeymoon in March. We had a lovely stay and disappointed to be coming home! On arrival we were checked in with ease and serve welcome drinks which was a nice touch. We were taken to our room (3127) which was an end room and we didn’t realise at
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Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hi jessicafry, Thank you for the excellent and detailed review, I'm pleased to know we had the pleasure to have you here for such an special occasion and I really appreciate the valuable feedback, it has been great to have you here and we all hope to pamper you again in the near future. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Heaven at the Hard Rock Hotel Riviera Maya was a lot of fun! We enjoyed our all inclusive adults only stay, the food and drinks were amazing, Our waiter by the pool (Socrates) was so good to us, we loved him. It was a pretty big resort, we usually like them smaller, but we
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Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded 4 days ago
Hi Kristy, Thank you for the excellent review, I'm glad to know this was your first time with us and it's great to read you had an amazing experience, thank you for your kind preference and already looking forward to pamper you again. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Manicured and maintained to perfection. Have been to Hard Rock twice but Heaven once since second time was with kids. Highly recommend this resort. The only resort in Mexico that I loved enough to go back for a 2nd time. With all the choices in Mexico... that says a TON!
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Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded 4 days ago
Greetings Q1032LPteresag, Thank you for the excellent review, I'm pleased to know this was an amazing experience during your recent trip and I really appreciate your high recommendations, it has been great to have you twice now and already looking forward for the third time to pamper you as rockstars. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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My wife and I were staying on the Heaven side at the Hard Rock Riviera Maya. The food was great, the entertainment was awesome. The room was also great. Overall, it was a great experience for our second stay at that resort. The spa, the hydrotherapy, the massages.
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Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya
Responded 4 days ago
Hi David, Thank you for the excellent review, I'm pleased to know this was an awesome experience for you and I really appreciate the valuable feedback, it has been great to have you here and look forward to pamper you again in the future. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Talk about making you feel like you at home...
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Professional photo exclusively commissioned by TripAdvisorHeaven at the Hard Rock Hotel Riviera Maya
The Heaven Rock Suite Platinum (King Suite) at the Heaven at the Hard Rock Hotel Riviera Maya
Professional photo exclusively commissioned by TripAdvisorHeaven at the Hard Rock Hotel Riviera Maya
The Heaven Deluxe Platinum with Sky Terrace (King Room) at the Heaven at the Hard Rock Hotel...
Professional photo exclusively commissioned by TripAdvisorHeaven at the Hard Rock Hotel Riviera Maya
The Heaven Deluxe Gold (Double Room) (Gold) at the Heaven at the Hard Rock Hotel Riviera Maya
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123456197
Hi Can anyone please advise if there is a gym in the Heaven side of the hotel and what facilities are in
A gym? Wow so much more, a complete hiking/running path, sweat lodge, all sorts of undiscovered treasures. DO talk to your concierge about all there is to see and do. It IS Heaven after all...
2 votes
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What is the chefs dinner, and how do you book it? Is there a cost?
Can use resort credits, but still have to pay the tax. It will be around $150 a couple I think. You just see the vacation planners to book. It isn’t offered every day, so check early if you want to do it.
1 vote
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We are going to hard rock hotel in July can u upgrade rooms when u arrive at the resort
Yes. All about availability. If not full capacity, definitely upgrade possible. Ask. Be nice. Nice things happen. Been to all the Hard Rocks multiple times. Enjoy
1 vote
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12345667
"Our room was in building 2 and didn't seem noisy at all."
"Sky terrace was a lovely bonus"
"Don't be disappointed if you are not near the ocean. Garden views are lovely."
"We were on the first floor...easy access, but probably a better view higher up."
"All the rooms seemed very nice"
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12345620
PRICE RANGE
US$326 - US$1,021 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura hotel palaceaventura hotel puerto aventurasmayan riviera palaceadventure spa palacehotel mayan palaceadventura spa palaceaventura palace spaaventura spa palace riviera mayaaventura spa palace resortaventura spa palace mexico
FORMERLY KNOWN AS
Aventura Spa Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
394
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