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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,035 Reviews from our TripAdvisor Community

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Showing 4,787: English reviews
Asheville, North Carolina
Reviewed 6 July 2007

My wife and I just returned from our 3rd visit to Aventura Spa Palace in 6 years. We stayed 7 nights in celebration of our 32nd wedding anniversary. One would think that with all the resorts in this region that we would shop around! Honestly, this place is really AWESOME! We have been to all-inclusives in Jamaica and the Bahamas,...

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11Thank BigMack
Cincinnati OH
Reviewed 5 July 2007

My new husband and I stayed at Aventura Spa Palace from June 18th-June 23rd. We have absolutely NO complaints. We are both 27 and really wanted a fun, relaxing honeymoon where we didn't have to be anywhere at any certain time and could just do our own thing. That is exactly what we did! Here is my overview: Shuttle Bus-Olympus...

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7Thank sadiebear
North Carolina
Reviewed 4 July 2007

This was our honeymoon. We really enjoyed the pools and unlimited drinks. Weather was great. When we arrived we were very concerned that we got the 2 dbl beds instead of king- they are very small! My husband is an average size guy, and we could not sleep in this double bed. If you are traveling with a significant other,...

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1Thank MattnKel402
Matthews, North Carolina
Reviewed 3 July 2007

My wife and I stayed at Aventura Spa Palace for our honeymoon and with some exceptions, was exactly what we wanted. Let's start with the positives: service, service, service. Absolutely impeccable, all staff members were incredibly helpful and friendly. Everyone said 'hola' as they passed, and those who needed to speak English to help the guests did so with good...

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8Thank Doug H
tamj999
Reviewed 2 July 2007

We stayed at the Moon Palace 2 years ago and totally loved it. NO compliants at all. Have to say we had a few with Aventura. We got in late Sunday night and we had 3 couples. We were given 1st floor rooms in the Banjo building which was the back corner of the property. I knew I was not...

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2Thank tamj999
Washington, DC
Reviewed 30 June 2007

FOOD: The food was uneven, at best. Most was fair, some was quite good, and some was quite bad (steer clear of the Oriental restaurant unless you really like authentic Asian food). In general, the authentic mexican items at the buffets were good (see eggs with Mexican sausage, tacos). The "Americanized" items, however, were not great, i.e. steak, french toast,...

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8Thank Johnathon
South Carolina
Reviewed 30 June 2007

We went May 26-30 2007, and had a great time. Most of the other reviews say the same thing, and for the most part, I agree. Overall, we had a great stay that we felt was worth the money; however, there were a few things that I wish someone would have told me prior to our booking the trip. 1)May...

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4Thank funnydoc06
Westfield, New Jersey
Reviewed 29 June 2007

My husband and I stayed at Aventura from June 12- June 19 for our honeymoon. We were treated wonderfully. When we got there they gave us champagne and wet towels to clean our hands. I also turned 27 my first day there, so they brought a chocolate cake and bottle of champagne to the room our first night. It was...

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7Thank NJBeachl0ver
North Carolina
Reviewed 28 June 2007

My husband and I booked our Aventura trip through a travel agent for our honeymoon. We missed our flight and had to leave a day late, but the hotel was gracious enough to extend our stay another day so we wouldn't miss out. The room at Aventura Spa Palace was average - we had two double beds that were not...

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5Thank NewBride0609
Baltimore, MD
Reviewed 27 June 2007

My fiance and I stayed at Aventura Spa Palace the last week of May and absolutely loved it. Customer service was exceptional and that made all the difference to us. After we landed we found out that our luggage was lost and may be coming on the next flight....we flew Delta. When we arrived at Spa Palace we were told...

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5Thank marinedesmark

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“9th block closer to pool is quiet”
 of 5 bubbles JodiH906, 17 Mar 2017 | Read review
“All rooms/categories can be selected @ reservation. You also can negotiate with the staff @ check-in to perhaps "snag" an upgrade!!!”
 of 5 bubbles lavont227, 14 Mar 2017 | Read review
“Try and stay in building 3 or 4 , it's near the pools and food”
 of 5 bubbles F2953ARdanielm, 14 Mar 2017 | Read review
“Roof top balcony with a hot tub”
 of 5 bubbles J3766JTscottw, 14 Mar 2017 | Read review
“Our rooms were a little noisey, I would ask for an end room so there isn't much walking traffic passed your room.”
 of 5 bubbles 105stacib, 3 Mar 2017 | Read review
5 of 5