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26/12/2017 27/12/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    +1 800-555-2379
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    26/12/2017 27/12/2017
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    Traveller (6072)
    Pool & Beach (1171)
    Room & Suite (867)
    Hard Rock Hotel Riviera Maya
    10,281 reviews
    #4 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,592 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,446 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,817 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent73%
    • Very good17%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (609 reviews)
    “our honeymoon” (461 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Hard Rock Hotel Riviera Maya
    10,281 reviews
    #4 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,592 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,446 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,817 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Rooms
    26 Dec27 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (6,677)
    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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    3,581 - 3,585 of 5,156 reviews

    Reviewed 8 January 2008

    For the second time in a row, expedia gets a gold star. The aventura palace certainly does live up to its name. I am so hardpressed to come up with a negative. Even though there are few and very minor ones, they pale in comparison...More

    2  Thank fkarassik
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 5 January 2008

    Beautiful location. Makes planning a wedding easy.

    6  Thank NancyWedin
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 1 January 2008

    We stayed at the Aventura Spa Palace. The rating for this spa is a 5 but, I'll give it a difinite 10. The food there was excellent, the service impeciable, the staff were extreming acommadating. The weather was warm and no complaimts,I would go back...More

    13  Thank trippingout_8
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 1 January 2008

    My husband and I stayed at Aventura Spa Palace from 12/8/07 to 12/15/07 and could not have been more pleased with the experience. We spent many months researching different hotels in the Riviera Maya area, but wanted to stay at a place that was large...More

    75  Thank miamimerger
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 30 December 2007

    Our trip to Aventura Spa Palace Thanksgiving week was great. We were very pleased with the whole trip starting w/ Performance Plus Travel. Everything they had planned happened just the way they said. Our flight was fine, customs was fine. We just followed the instructions...More

    25  Thank stiebo
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Hard Rock Hotel Riviera Maya
    10,281 reviews
    #4 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Palace
    7,592 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,446 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,817 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$358 - US$716 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #4 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Booking.com, Hotwire, Travelocity, Priceline, Orbitz, Cancelon, HotelsforEveryone and TripOnline SA so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (6072)
    Pool & Beach (1171)
    Room & Suite (867)
    Dining (298)
    Hotel & Grounds (4053)
    Business Centre & Event Rooms (57)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Nearby HotelsSee all 17 hotels in Puerto Aventuras
    Hard Rock Hotel Riviera Maya
    10,281 reviews
    .06 miles away
     
    Barcelo Maya Palace
    7,592 reviews
    2.41 miles away
     
    Dreams Puerto Aventuras Resort & Spa
    4,817 reviews
    .74 miles away
     
    Catalonia Riviera Maya
    9,446 reviews
    .61 miles away
     
    Nearby Restaurants
    Hard Rock Hotel Riviera Maya, El Toro
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    Latitude 20
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    Bloved Lounge & Restaurant
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    Ayami
    68 reviews
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    Nearby Attractions
    CEDAM Museum
    44 reviews
    .75 miles away
    Fatima Bay
    31 reviews
    .95 miles away
    Dolphinaris Riviera Maya Park
    1,638 reviews
    .69 miles away
    Pro Dive International
    891 reviews
    .72 miles away
    Ask a question
    Questions & Answers
    Brendan G
    15 November 2017|
    AnswerShow all 2 answers
    Response from Marian C | Reviewed this property |
    There are cab companies that queue up at both the airport (you will get transportation to the resort included) and the resort. At the resort, go to the front entrance bell desk and ask them for a cab. We've never waited... More
    0
    Votes
    Brendan G
    14 November 2017|
    AnswerShow all 6 answers
    Response from Mara J | Property representative |
    Hello Brendan G! I sent to you a TA message Regards,
    0
    Votes
    Google Translation
    Richard W
    12 November 2017|
    AnswerShow all 4 answers
    Response from Mara J | Property representative |
    Regarding your interest in Gluten Free options, I kindly inform you that in our property we have a procedure which consist in make an allergy card that is given upon the check in at Public Relations staff.
    0
    Votes
    Google Translation
    Room Tips
    "All normal rooms are a blast to stay in. There are much more expensive rooms for Rock Royalty."
    Read review
    "I would recommend a room close to the pool/lagoon! A lot of walking, but loved the exercise :)"
    Read review
    "Sky Loft Suite! Ask for building 1 facing the forest."
    Read review
    "2245 garden view. AC working well."
    Read review
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