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Sensimar Resort Riviera Maya

Traveller (12271)
360
Panoramas (67)
Room & Suite (2116)
About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Platinum level
Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Breakfast included
Free Internet
Adult pool
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Bay View
Romantic
HOTEL CLASS
Reviews & more
10,172Reviews
12,536Photos
2,841Q+A
100Room tips
Traveller rating
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Popular mentions
We are already talking about coming back in March or April of this year . Some of the staff really stood out. Our Concierge was Brian and catered to any needs in a timely fashion and was always very pleasant .We staid in room 2614 and liked the location. Our beach butler Erbier
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Review collected in partnership with this hotel
The premium rooms are great, food is fantastic, didn't get bored at all of the food for 2 weeks, the staff were all lovely and helpful. The entertainment was great. A really lovely holiday, didn't want to leave. The place was kept so clean. Couldn't have wished for anything
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Review collected in partnership with this hotel
Starting from not so good : Room key: 11 nights and had keys malfunctioning 7 times. Resetting, changing batteries etc noting helped. Internet: in premium suites absolutely rubbish. Temperamental unstable and slow. Spa charging: beware of ANY promotions. Check everything they
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Response from KarismaHotels, Manager at Sensimar Resort Riviera Maya
Responded today
Dear 780arekd Thank you so much for taking the time to give us this feedback! Your kind words and accolades are appreciated. Please accept our sincere apologiez for the issues mentioned in your review and rest assured we have taken this matter very seriously. In order to investigate the charges on your room bill further , please contact us at customercare@karismamexico.com and we will be more than willing to review this matter with you directly, to provide a satisfactory resolution for all. Kind Regards, Your Hotel Management
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The place is very beautiful, the staff is so friendly,the food is very delicious. But...the massages were very expensive.Also I didn't like the beach so much. The only useful beach was the main beach,but the water is very shallow spotted and you couldn't swim. But everything
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Review collected in partnership with this hotel
We had a fantastic time! Everyone is kind and so helpful and the area is beautiful and clean. We loved all the trees and plant life. The Entertainment team- Alan, Gabo, José, Jacky, Ana, Muegel, and Fercho- made our afternoons so fun! We will be back for sure!
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Review collected in partnership with this hotel
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas
View from room 514 - the rest of the hotel is under the coconut trees
An extra N never hurt anyone
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Room tax - 20 pesos per room per night. Goes on bill and pay on departure cash or card. Departure tax - 1200 pesos per person in Dec 2018. Cash only - £, $ or pesos. We took card with no charges and took cash out for both using the ATM by staff area.
1 vote
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The main pool has some sun loungers(maybe 14 to16) at pool side and then beds around the outside of the pool. The pool by the lobby are all beds from what I can recollect. Your best luck would be on the beach for loungers.
0 votes
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Hi. There are sunloungers around the pools and on the beach. Some more comfortable than others.
0 votes
We returned a week ago from the resort - no issues at all, the place is spotlessly clean, I'm a huge lover of seafood/shellfish and no issues. There were no issues with anyone else that we had hear of at the resort with food poisoning. Hint - take probiotics 2 weeks before you go to kill any bad bacteria, don't over indulge on creamy cocktails or too much rich food at the beginning of your holiday and you will be fine. Most upset stomachs are through people over indulging, dehydration and too much rich food straight away. Hope this helps
0 votes
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Longer shorts are also accepted, for dinners they don't like flip flops
1 vote
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"With both of us being beach people we liked the location of Room 2614 . "
"Junior suites very good."
"4015 was centrally located"
"we like premium as they are a lot brighter. "
"Entirely up to you. Couple of USD or pesos."
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PRICE RANGE
US$284 - US$681 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado seaside hotelel dorado seaside suites mexicoeldorado seaside suiteseldorado resortel dorado resort spahotel el dorado seasideel dorado seaside resortel dorado spael dorado seaside mexico
FORMERLY KNOWN AS
El Dorado Seaside Suites - Adult's Only
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
380
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