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Barcelo Maya Colonial

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5,384 Reviews from our TripAdvisor Community

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Showing 2,926: English reviews
Jacksonville, North Carolina
Reviewed 11 September 2012

A wonderful all inclusive family vacation resort in the Yucatan Peninsula. Beautiful private beach, great restaurants, friendly and helpful staff, enjoyable entertainment and great swimming pools with pool bars.

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3Thank dbutler2
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest: Is a pleasure for us to know that you enjoyed your stay, also thank you for take your value time to share with us your experience, was an honor to have had the opportunity to serve you, we hope to receive you once again very soon. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

Gorman, Texas
Reviewed 9 September 2012 via mobile

This was one second tripto this resort. The first trip was in 2009. We loved it so much we went back this year. The beaches are fantastic. The service was great and all the employees are friendly. It was a relaxing week and there are plenty of activities if you choose to participate. We got a couples massage at the...

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3Thank angie_matt
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Angie: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. I can let you know that all guest comments...

Laval, Canada
Reviewed 6 September 2012

My family with 3 kids under 8 and inlaws stayed in Mar.2012. Very nice grounds, good water park for young kids at this Barcelo hotel. Good service from all staff. Nice beach. Main complaint;...We were promised 5 reservations for the varied restaurants. BUT, most restaurants are fully booked for every night at the times that young children can stay up...

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6Thank michelr5
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Michel: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. I can let you know that all guest comments...

Edwardsville, Illinois
Reviewed 2 September 2012

Before I start the review I'd like to give an overall impression--this was an amazing family vacation. We have 4 adult married children. One couple has children ages 8 and 10, another has children 2 and 4. The other two couples have no children. This was the perfect setting--everyone had something to do. We were met at the airport by...

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10Thank scirls
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. I can let you know that all guest comments whether negative...

Calgary, Alberta, Canada
Reviewed 29 August 2012

We stayed at the Colonial August 3rd-9th. This is our second visit, and we have also stayed at the Tropical, a mirror-image resort. Check in was smooth although we did have to change our room as it was not what we asked for. The next day we were in the requested room with no hassle. The rooms are large and...

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15Thank FamilyLloyd
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear FamilyLloyd: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. I can let you know that all guest comments...

Courtenay, Canada
Reviewed 28 August 2012

My family spent a week here and loved the resort. This was our first time at an all-inclusive and we were really happy. The grounds are meticulously landscaped with first-rate public areas. The beach is perfect with white sand, palm trees and snorking right off the beach. We saw stingrays and sea turtles not 20 feet off the beach. Hobie...

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4Thank dhallier
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear 547: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. I can let you know that all guest comments...

Los Angeles
Reviewed 16 August 2012

Stayed 1 August to 5 August 2012. Terrible customer service attitude! It felt like I registered for a jail term of bad service, quality, food and hand-outs which I paid for. They treat it as a volume business and don't really care. A ready smile and greeting are extremely hard to come by but rudeness is second nature to the...

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9Thank DPLosAngeles
BMAYAFASEII, Propietario at Barcelo Maya Colonial, responded to this review

Dear Guest: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend. I can let you know that all guest comments whether negative or positive are very important to us, as...

Chicago, Illinois
Reviewed 12 August 2012

We have stayed at this hotel over the last Thanksgiving holidays for 10 days. I usually stay at Iberostar hotels, but this year I've decided to try Barcelo because I've heard it had the best beach in Rivera Maya. I think this is definitely true--beach was by far superior to both Iberostar Paraiso complex and Iberostar Tucan/Quetzal, not as good...

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17Thank shine_on_you
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend. I can let you know that all guest comments whether negative or positive are very important to us, as...

Floral Park, New York
Reviewed 11 August 2012

Just returned from our trip to the Barcelo Riveria Maya property. I have to say, I was very impressed by the property. It was very well taken care of and the people work rather hard. The rooms where quiet spacious (we where a family of 4 : 2 adults, 2 kids - ages 7-9). Keep in mind, we never spent...

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3Thank Christine47727
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend. I can let you know that all guest comments whether negative or positive are very important to us, as...

Iowa
Reviewed 8 August 2012

We stayed at the Barcelo Maya Colonial July 31-August 6, 2012. The grounds are very beautiful. The problems with this resort are with the service. If you have any problems here do not expect much help from the front desk. At some points, they were completely rude. Our room was close to the theater, which makes it very difficult to...

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4Thank gotravel56
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest: On behalf of Barcelo Maya Colonial staff, I would like to thank you for taking the time to give your comments following your stay with us. I can see you and your family have enjoyed every time you spend. I can let you know that all guest comments whether negative or positive are very important to us, as...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: £153 - £346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya, Mexico - Puerto Aventuras
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Colonial staff and other travellers.
569 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor rooms were great.”
Snoopy1103, 27 Apr 2017 | Read review
“Great Suite Views in rooms facing beach.”
P2009OMeduardom, 27 Apr 2017 | Read review
“Anything but ground floor and away from the theater.”
FordCobra66, 26 Apr 2017 | Read review
“We really liked our area in the Colonial. It was close to the Buffets, restaurants, bars, and pools.”
461waynek, 24 Apr 2017 | Read review
“Visit the unofficial Barcelo Maya page, there is a ton of information.”
  • This was our view for the week
  • Room service is great!
  • It was hard to leave this view
Teena_J, 23 Apr 2017 | Read review
5 of 5