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Barcelo Maya Tropical

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Traveller (4942)
Pool & Beach (1319)
Video (1)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free parking
Bar/Lounge
Spa
Breakfast included
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Sauna
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
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Special Offer:55% off
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6,272Reviews
5,245Photos
455Q+A
100Room tips
Traveller rating
  • 3,815
  • 1,463
  • 515
  • 275
  • 204
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Popular mentions
The beer was terrible and made me very sick. Ruined my vacation. Everything else was wonderful! Corona and Modelo. Are terrible. We should be able to at least drink can beer! This situation alone will cause 30 of us to not come back!!!
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Review collected in partnership with Barcelo Hotels & Resorts
Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded yesterday
Dear, Curiosity13904373981 Although we sincerely regret reading that your stay at our Barceló Tropical fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards, The Management of Barcelo.
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Hotel's Favourite
This is our third trip to Barcelo Maya Grand Resorts. First two were to the Maya Beach. They were the best all inclusive experience we have ever had. This year we went to a little new and upscale portion of the complex, the Maya Tropical. WOW. The room was great,
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Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded 21 Jan 2019
Dear, Q8468OVdanielb Thank you for reviewing your recent stay in our Barceló Tropical. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, The Management of Barcelo.
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Edilberto kuyoc is a lovely attentive waiter in the tropical buffet, he looked after us very well. :) we will certainly return, this being our fourth visit....always love the Barcelo!🍹🌴🐠🦋🌸🌺🐠😎👌🏻
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Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded yesterday
Dear, beachcomberdixie We would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, The Management Barcelo.
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My friend and her son decided to take lunch at the buffet at Tropical 🌴 after snorkeling and swimming with turtles. We were met by Carlos Artis and Edilberto Kuyoc who took very great care to make our luncheon an awesome experience. Kind and attentive attitudes and overall very
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Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded yesterday
Dear, lindal394 We would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining expériences among us. Best Regards, The Management of Barcelo.
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Wonderful resort, Barcelo properties are most definitely my favourite with their wasy to get around layout. This resort specifically has a great layout, pools close to the beach, so many things to see and do on the resort. This was our first family trip to Mexico and can’t wait
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Review collected in partnership with Barcelo Hotels & Resorts
Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded yesterday
Dear, melaniedrummond81 Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards, The Management of Barcelo.
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Third floor room in Veracruz building, tropical section, with King bed
Professional photo exclusively commissioned by TripAdvisorBarcelo Maya Tropical
The Junior Suite Deluxe Ocean View Club Premium at the Barcelo Maya Tropical
Photo provided by managementBarcelo Maya Tropical
BMAYAT ROOM
Blood stain on duvet cover from room# 2
Moldy and leaky refrigerator
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How much is the WiFi?
9 dollars per day
0 votes
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Some are indoors, fully air conditioned. There are some buffets near the beach that are open air. The restaurants which require a reservation are fully indoors and air conditioned. We just came back in January 2019. Feel free and ask any question and I will be more than happy to answer them!
2 votes
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I have never seen an umbrella on that beach, so I'm not sure. I assume it's OK to bring your own. I always find shade under a palm tree.You do have to move your chair as the shade shifts position of course.
0 votes
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Yes there is free shuttle going all around the sisters resort
0 votes
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12345691
"ask for a water park room if you have kids"
"Veracruz building on the third floor was quiet and not musty."
"Request a room closer to the restaurants, bars, lobby if walking is an issue."
"To ask in advance if the room has mold and email the hotel 2 weeks before arrival to make sure they put in hotel they initially booked."
"The premium level suites are huge. If traveling in a group, try to get in the same building, they're far away from each other."
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PRICE RANGE
US$205 - US$532 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya tropical hotel puerto aventurasbarcelo puerto aventurasbarcelo hotel puerto aventuras
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
479
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