We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Maya Tropical

Traveller (4871)
Pool & Beach (1318)
Video
About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Casino and Gambling
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Tennis Court
Wheelchair access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Value
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
6,109Reviews
5,174Photos
446Q+A
100Room tips
Traveller rating
  • 3,711
  • 1,432
  • 505
  • 266
  • 196
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
+12
Our tan is fading but our happy memories remain. Absolutely festive and perfect time to visit from Dec 9 – Dec 16th, close enough before Christmas. Soft saxophone Christmas tunes played in the buffet, grill and on the landscape speakers and double decker shuttle bus. The
Read more
Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded yesterday
Dear GrammaGully Firstly we would like to thank you for choosing our Barceló XXX hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day ensuring that they have a nice time and bring back home good memories of their holidays among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon The management.
Read more
Hotel's Favourite
Purchases a 5 day 4 night stay via cheap Caribbean for a fantastic deal, so honestly did not expect much. The resort is very large and there is plenty of walking to be done, we walked on average 5 miles a day. There is a mall with restaurants, we did the haunted house there it
Read more
Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded 5 Dec 2018
Dear girlcalledgrey Thank you for the great feedback of your recent holiday experience at our Barceló Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The Management.
Read more
Had a great time, room was very nice and clean, food was average or maybe a little above, the staff were very nice and hardworking, pool was extremely big and you did not have to fight for lounge chairs. Entertainment was very poor but we still went and had a ok time. Music
Read more
Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded 2 days ago
Dear Jeffrey V We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Tropical hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The management
Read more
The staff at the check-in office needs training to better serve customers. Instead of trying to understand the question and/or the request, they argue with the customers for every single request. The way they threat the customers at the check-in is very rude. They definitely
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded 3 days ago
Dear, Freedom42533426852 We were very disappointed to read your experience during your stay in our Barceló Tropical hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, The Management of Barcelo.
Read more
Great large resort and amenities but poor service. Service was poor because: 1. room smelled like mold2. Staff in bars and restaurants could have been friendlier3. No availability of restaurants for dinner. Dinner reservation service is below expectations. We went to reserve
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Response from BMAYAFASEII, Gerente at Barcelo Maya Tropical
Responded 3 days ago
Dear, Safari01491047099 Thank you for sharing a review of Barceló xxx. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best Regards, The Management of Barcelo.
Read more
Previous
Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Superior King-Run of House Yucatan 7137
3rd Floor Yucatan, lush gardens between buildings.
from balcony of room 7205
from balcony of room 7205
PreviousNext
12345678
are there any American beers provided at the resorts?
Sorry didn’t see any.
0 votes
Show all answers
Our hotel shuttle was included in our vacation package....you have to walk through a loud hallway of people offering you transportation and other info, and we were told to ignore them, exit the building and look for our Delta Vacations contact. So I don't know if that crowded hallway is full of scammers, or what.
0 votes
Show all answers
We were a family of four who got two rooms....the adults in one, and the 20 and 22 year old in another. No issues or deposits, but that might have been because the parent was the responsible party.
0 votes
Show all answers
We stayed in Tropical, which was nearly identical to Colonial. Both are centrally located. There is a disco and a fitness center on one side of the resort, which was also the side with the dolphins, so if those things interest you, The Tropical and Colonial would be fantastic for proximity to those, but maybe not the one lodging which is the farthest from those locations.
1 vote
Show all answers
PreviousNext
12345690
"Have had Superior Room run of house category for 4 excellent visits. All rooms are super, something good in each location, lush palms."
"Try to get to the hotel early. Try to stay in the Yucatan, closer to the beach although all locations are fine."
"Rooms without glass balconies. 3rd or 2nd floor, premium level"
"We have been on the 3d floor and it was very privet and quiet; however long walk to the elevator. We took steps most of the time"
"Room closer to pool is most beneficial"
PreviousNext
12345620
PRICE RANGE
US$216 - US$521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya tropical hotel puerto aventurasbarcelo puerto aventurasbarcelo hotel puerto aventuras
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
479
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing