We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Maya Palace

Visit hotel website
Traveller (7540)
Pool & Beach (1957)
Video
About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Finding an ideal all inclusive hotel resort all-inclusive in Puerto Aventuras does not have to be difficult. Welcome to Barcelo Maya Palace, a nice option for travellers like you. Wifi is offered to guests, and rooms at Barcelo Maya Palace include a flat screen TV, air conditioning, and a minibar. For travellers arriving by car, there is free parking. During your visit, be sure to check out a popular Puerto Aventuras fish and chips restaurant such as The Pub, which is a short distance from Barcelo Maya Palace. If you’re looking for things to do, you can check out Dressel Divers (0.4 km), H2OH Sun Cruises - Day Tours (1.8 km), or Divers UnderGround (0.7 km), which are popular attractions amongst tourists, and they are all within walking distance. Barcelo Maya Palace looks forward to welcoming you on your visit to Puerto Aventuras.
Read more
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Breakfast included
Adult pool
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Bay View
Family Resort
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:40% off
Hotel deals
Reviews & more
10,590Reviews
8,373Photos
1,309Q+A
100Room tips
Traveller rating
  • 6,837
  • 2,187
  • 906
  • 340
  • 319
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
We just recently at this Beautiful Resort! We were amazed at the amenities. This hotel had the whole package- breath- taking ocean front, beautiful pools, outstanding hotel and rooms. The restaurants were good (I highly recommend the Japanese and Parisian restaurants!) The
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace
Responded yesterday
Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards,
Read more
Hotel's Favourite
We recently stayed two weeks, highly recommend resort but they must post more signs to discourage tourists from feeding the turtles. Firstly, their digestive systems aren’t meant to process bananas and secondly they are becoming far too aggressive. One teenager who had on a
Read more
Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace
Responded 28 Oct 2018
Dear Sandy H, Thank you for your valued review on Barceló Maya Palace. We really appreciate your thoughtful comments and kind words, regarding the service provided by our staff. We do share we you, that the marine life, has its own food chain. Therefore we have posted the sings, encourage our guest just to enjoy the beauty, and not to tamper in any way or form their habitat. We look forward to welcoming you back soon, thank once again for your review. Kind Regards, José Luis Serratos Manager on Duty
Read more
Customer Services and Front Lobby Staff are not accommodating. Our daughter got hospitalized due to asthma while we were on vacation. I had asked for our room to be moved to a higher floor to help with ventilation. They didn't try to help out at all and had no consideration for
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace
Responded yesterday
Dear Guest; We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We want to apologize for not being able to make you feel supported when having an issue with the reception, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Best Regards
Read more
Barcela Maya Palace - Paradise! Excellent food, clean and quite rooms, beautiful resort, and most importantly, the most genuine, kind and thoughtful staff all across the resort. The beach and ocean experiences every day were spectacular! The pools very clean! The beach and
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace
Responded yesterday
Dear Guest; Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Hope to see you soon. Best Regards
Read more
We had our destination wedding at Barcelo Maya Palace. Seeing how we did not visit the resort prior, we depended on reviews of other travelers, so I figured I should write one on my own to help others out. We had a total of 101 guest, we had people stay in the upgraded suits as
Read more
Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace
Responded yesterday
Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics It is also with great concern that we have read your comments on our réception team as it is renowned in the hospitality industry that the first 10 minutes at the réception and the last 10 upon check out contribute greatly to the reputation of a hotel; please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. We sincerely regret reading that you were ill, we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,
Read more
Previous
Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
View of bar area next to adult pool from room 1275
View of adult pool from room 1275
Room 1275 in Beach bldg.
Professional photo exclusively commissioned by TripAdvisorBarcelo Maya Palace
The Suite Deluxe Ocean Front Club Premium at the Barcelo Maya Palace
PreviousNext
123456176
How far is the airport from the hotel?
The larger water park on site is an additional fee of roughly $20 per person/per day and includes free WiFi in that area for parents accompanying their children. The fee does not include access to the flowrider and that is an additional fee of about $20 per use with each use being around 15-30 minutes of time.
0 votes
Show all answers
Try signing up to become a MyBarcelo member -it should trigger a reply. If already a member, make a reservation with free cancellation. That will definitely work. Once a dialog is started, cancel the booking.
0 votes
Show all answers
I don"t know, if you buy your travel packet for barcelo your wifi is free, but I know there are coffee-internet station, maybe is free. But let's me tell you something you can call to the hotel for you correct answer.
0 votes
Show all answers
Can you snorkel right off the beach here? Thank you
yes, you need a little class in the pool, and that's it
0 votes
Show all answers
PreviousNext
123456262
"Pay extra for premium if you can, WIFI alone is very expensive if bought separately, plus you get great location and room service."
"Ask for a room facing the beach or pool."
"We will requet a first floor pool view room next time....easy access to the pools from patio."
"Make sure you get a room close to the pools and restaurants or you'll walk miles everyday"
"Best view every where , quiet, sound proof glass sliding door , corner suites are very large and sunny."
PreviousNext
12345620
PRICE RANGE
US$285 - US$634 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya palace deluxe hotel puerto aventurasbarcelo puerto aventurasbarcelo hotel puerto aventuras
FORMERLY KNOWN AS
Barcelo Maya Palace Deluxe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
756
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing