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ClubHotel RIU Jalisco

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4,259 Reviews from our TripAdvisor Community

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Showing 3,727: English reviews
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Omaha, Nebraska
Reviewed 3 days ago NEW

I had a good experience at this resort, but nothing was awesome. The food was average, but not great. The service was sometimes great, sometimes not so good. The rooms were nice, as was the beach and pool. The entertainment was fine, but could've been better. One problem we ran into was the wifi- they would only allow us to...

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3Thank shirpalmon
mystic,quebec
Reviewed 5 days ago NEW

My husband and I are in our late 50's and have traveled a lot. We have done a mix of All-inclusives, condos, and cruises. We booked directly with RIU as we wanted to stay 8 nights and choose a deluxe room category. When we got there they said all the rooms were standard and this category didn't exist anymore (although...

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6Thank monicajay
Reviewed 5 days ago NEWvia mobile

I have nothing but good things to say about the holiday, we were greeted by Alphonso at the check in who was very friendly and helpful. All the pool entertainment staff were fantastic but in particular, Gil, Alberto and Eric deserve special thanks for making our stay so enjoyable. Barbara in the Don Emiliano restaurant was an absolute superstar, she...

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7Thank Caroline K
Brandon, Canada
Reviewed 1 week ago NEW

My wife and I travelled to Puerto Vallharta from February 26th to March 5th. This was a last minute booking as we had already been on our annual Mexican vacation in early January. We booked on Friday and made the trip two days later on Sunday. Price for the two of us all in was $2,090.00 Canadian. We generally book...

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4Thank Barry M
Niagara Falls, Canada
Reviewed 1 week ago NEW

Our family was very satisfied with our vacation and stay at the Riu Jalisco. We are a family of 4 with 2 teenage sons, so the connecting rooms was a definite plus. Main buffet restaurant had good food with lots of choices, food items were replenished often. Not overly impressed with the Italian or Steak house, food was good but...

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4Thank Andrea B
Reviewed 1 week ago via mobile

Our family was extremely disappointed. By mistake we arrived one day earlier than our reservation and received very poor customer service, staff are completely clueless and wouldn't give us the same price for that night as for the other 7 we had originally reserved, so we paid almost double for that single night. Dirty linens, room towels with blood stains...

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3Thank Claudia E G
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We have sent your comments to the respective heads of...

Edmonton, Canada
Reviewed 1 week ago

They have changed the entire complex. It is very clean & modern. However, I loved the lobby before with its old Mexican charm. Guess I will get used to the new. Everything for our vacation was amazing. Christian and Gaby helped us check in and eventually helped us get a beautiful room on the 6 floor. If you need anything...

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6Thank Mary K
Rochester, Illinois
Reviewed 1 week ago via mobile

If I could give this place 3.5 stars, I would. I rounded up because I tend to lean on the positive side. This is the first 3.5 star place I have ever stayed at so I don't have another reference point. The previous all inclusive resorts I've stayed at were 4 stars. The drive from the airport was pretty quick...

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2Thank R S
Flin Flon, Canada
Reviewed 1 week ago

i have stayed there 3 times. it is not fancy, but it is clean, friendly, and relaxed. the staff has always been amazing. i only wish there were more late night snack options for people like me that get a little hungry after a few drinks haha. it is, and will continue to be a go to spot

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1Thank Erick B
Nashville, Illinois
Reviewed 1 week ago

My husband and I are mid 40s with 2 kids, 15 and 8. We are country people but our splurge is traveling. We stayed at the Jalisco last July and have been to a dozen AI t/o Mexico and the Caribbean. RIU is our favorite chain. This Riu was our least favorite and felt like it was the lowest end...

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1Thank respiratorytherapist
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts once again for your vacation. We are very disappointed to find that this time your experience did not live up to what you usually expect from us. As a global brand, we strive to maintain consistent levels of quality in our hotels throughout the world. As a service minded hotel...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Self-Serve Laundry
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
* In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 Miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 6-story building * 2 km / 1.25 Miles from various shops * 13 km / 8 miles from the airport * 300 m / 990 ft. From Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more   less 

Additional Information about ClubHotel RIU Jalisco

Address: Avenida de Los Cocoteros, S/n | Lote K, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: £125 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ClubHotel RIU Jalisco 3.5*
Number of rooms: 700
Reservation Options:
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Also Known As:
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit
Hotel Style:
#15 Spa Hotel in Nuevo Vallarta
#15 Top resorts Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from ClubHotel RIU Jalisco staff and other travellers.
328 questions
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Questions? Get answers from ClubHotel RIU Jalisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great value for the price!”
 of 5 bubbles 234barrym, 19 Mar 2017 | Read review
“Connecting rooms are only available on the 2nd floor with double bed option only. Ask for a Courtyard view on same side as the Theater.”
 of 5 bubbles andreabF9942PD, 19 Mar 2017 | Read review
“The higher the better.”
 of 5 bubbles 116maryk, 17 Mar 2017 | Read review
“Stay close to the lobby if you need to use an elevator. Courtyard or ocean view very nice.. Rooms close to pool noiser.”
 of 5 bubbles mona1953, 14 Mar 2017 | Read review
“Stay in the main building near the elevator.”
 of 5 bubbles Goldilocks3Bears, 13 Mar 2017 | Read review
5 of 5