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Grand Velas Riviera Nayarit

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About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Gold level
Grand Velas Riviera Nayarit is a luxurious all-inclusive resort in Puerto Vallarta, Mexico, featuring an award-winning spa, incredible dining and entertainment, playful activities, kids club, stylish event space, and a breathtaking landscape on the emera.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Free parking
Bar/Lounge
Breakfast included
Spa
Free Internet
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Sauna
Tennis Court
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Quiet
HOTEL CLASS
Hotel links
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3,111Reviews
3,258Photos
261Q+A
100Room tips
Traveller rating
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Popular mentions
I was staying at the sister hotel for the week, Casa Velas, and they recommended we go to this resort for dinner one night. WOW, this place was stunning and GRAND was the perfect name for this resort. The pool was unbelievable and I loved seeing all the families enjoying
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Hotel's Favourite
The hotel was exquisite. The special features such as the spectacular location and magnificent view of the bay, the gorgeous grounds, the facilities, our well-appointed guestroom, and the delicious meals and fun activities were delightful. The entire staff was very professional
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Response from Pilar P, Director General at Grand Velas Riviera Nayarit
Responded 13 Aug 2018
It was a great pleasure to work together with you to ensure that your vacation experience not only fulfilled your expectations but, also left a "flawless" impression on you as kindly described in your comments. One aspect that certainly speaks out in your review is the personalized service that you received from various members of my team. The key to success is communication, and I couldn´t be happier to know that our brand of genuine hospitality was well noted and evident throughout your stay. On behalf of all the exceptional young women and men that played a role in your vacation happiness, I thank you for entrusting Grand Velas to raise the bar on your future vacation expectations. All of us, without exception, place ourselves at your faithful service for any and all future needs or requirements. Thank you! PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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The bar tending crew at the Koi bar in the lobby was very good to everyone and always had a smile on their faces. Marlin was my favorite waitress and I hope one day you guys make her a bar tender:) The only thing I would nit pick is the strict DJ policy when he plays
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Response from Pilar P, Director General at Grand Velas Riviera Nayarit
Responded 2 days ago
Thank you very much, Joseph, for your great suggestion on the professional development of Marlin, your waitress extraordinaire. As we are a progressive company, we are always looking for opportunities to enhance our talent base while working from within the hotel. And you can be assured that we will be keeping an eye on Marlin to monitor her steady development. As for our guideline on music, we do have to be on top of the selection being played as we have a commitment to provide entertainment to a wide array of guests who have different tastes and perceptions. But we will consider any request that is enjoyable for everyone. Thank you for sharing your excellent observation and beautiful photos. We hope that on your next visit to this paradise, you see for yourself some newest developments among our personnel. We remain at your faithful service, PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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We cannot say enough about this hotel, the staff, the amenities, the choice of restaurants and the food. There is a wonderful fitness room which is supervised by Nacho who really helped me with my form and technique as I worked out, when he saw that was doing something wrong.
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Response from Pilar P, Director General at Grand Velas Riviera Nayarit
Responded 2 days ago
Peggy, it is our great fortune to have a lovely family such as yours visit our resort with great frequency. Your knowledge of the resort and its personnel is advantageous as it allows you to get the most out of your guest experience. As an active family, much of your interest revolves around our beautifully equipped gym and dynamic array of activities and exercises. Nacho and Diego have much experience with us, and with longtime guests such as yourselves, and I am sure that they have been watching your progress over the years. And I hope that you like the additional activities that we will have in store for you on your next Grand Velas vacation. On behalf of Diego, Nacho, and all the 700 professionals that attend to your luxury enjoyment, I thank you for your ten years of loyalty and look forward to many more. Until you eleventh visit, we remain at your faithful service. PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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What an amazing week! We went in Feb on a family vacation with 11 people ages 7 months to 70. Everyone had a blast. The service was outstanding. Our concierge Alfredo was top notch - no request too big or small. He did everything he could to make our trip perfect- which it
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Response from Pilar P, Director General at Grand Velas Riviera Nayarit
Responded 2 days ago
Thank you very much, Jess, for entrusting Grand Velas to make your week as amazing as it was. I am highly delighted that all members of your family thoroughly enjoyed themselves. The resort and its staff have the excellent ability to deliver smiles to all ages. And Mario and Alfredo are shining examples of genuine hospitality combined with professional know-how. We would love to have your lovely family of eleven return to our resort and continue where you left off amidst the fun, sun, and luxury surroundings. Thank you for your excellent review. We are at your service for any of your family´s future needs. PILAR PERCIAVALLE DIRECTORA GENERAL GRAND VELAS RIVIERA NAYARIT
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In-suite coffee from the Nespresso machine
View from the balcony of the suite.
Professional photo exclusively commissioned by TripAdvisorGrand Velas Riviera Nayarit
The Parlor Suite at the Grand Velas Riviera Nayarit
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How far is the drive from the Airport to your resort?
Dear @bonjoy16, Thank you for contacting us, Grand Velas Riviera Nayarit is only 30 minutes from Puerto Vallarta airport. Kind regards, Pilar Perciavalle Managing Director
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Dear @manu_rdgzr Thank you for choosing our beautiful resort for your upcoming trip, I´m sure our e-concierge will be more than glad to assist you to book transportation from the airport, we work with two different companies to assure all our guest that require transportation can have the kind of service they choose, please contact pre-arrival concierge for more information. Kind regards, Pilar Perciavalle Managing Director
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Is smoking allowed on the balconies?
Dear Kdw68, Thank you for contacting us. In Grand Velas Riviera Nayarit, we have some different suite categories available to smoke in the balcony, also we have some smoking areas in the property. If you would like to know more about Grand Velas Riviera Nayarit, please contact our concierge department, they will be very glad to assist you with your questions or requests pre-arrival. Kind regards, Pilar Perciavalle Managing Director
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Dear @Susan R Thank you for choosing Grand Velas Riviera Nayarit for your upcoming trip, we have 4 restaurants that are kids friendly, Azul, Frida, Lucca and Sen Lin and we also have kids menu on suite service and in the menu we offer by the pool. We hope you find this information useful and if you need more information please do not hesitate to contact our Concierge department, I´m sure they will be glad to assist you with reservations!! Kind regards, Pilar Perciavalle Managing Director
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Dear @Cruiser60458232039, Thank you for contacting us. The dress code for our gourmet restaurants applies for adults and children over 12 years old. Little boys under 12 years old can wear shorts as you mention. We hope you find this information useful and if you need more information, please do not hesitate to contact our Concierge service department they will be glad to assist you!!! Thank you, Kind regards, Pilar Perciavalle
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"100% you need an ocean view room!"
"Parlor I & Parlor II's. Suites ( Parlor II have 2 bathrooms). Presidential & Family suites available. All rooms are Ocean View."
"All rooms are large with Ocean views"
"All rooms are either pool view or ocean view"
"all rooms have a great view but if you can get an ocean view over a pool view room it is well worth the extra cost."
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PRICE RANGE
US$544 - US$1,005 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all hotel nuevo vallartagrand velas all suites and spa resortgrand velas hotelgrand velas nuevo vallartagrand velas vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Vallarta
NUMBER OF ROOMS
267
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