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Fantasyland Hotel & Resort

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1,003 Reviews from our TripAdvisor Community

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Showing 980: English reviews
Debden, United Kingdom
1 review
Reviewed 3 days ago NEW

We stayed here so that we could enjoy the mall. we had the water park theme room and while the bed was comfortable and the tub overlooking the park was cool this room could use some more decor for the price we paid for it eg. a sofa and larger table. Should we stay here again we would most likely... More 

Helpful?
Thank chrisbea2016
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi chrisbea2016, We were so happy to read that you enjoyed your stay with us overall. We will be sure to take your suggestion for more décor and furniture for the Waterpark room into consideration. It is nice to hear that our staff were great and you found the hotel to be welcoming. We hope to see you again very... More 

Edmonton, Canada
1 review
Reviewed 4 days ago NEW

I had booked the Roman theme room for a romantic birthday getaway for my boyfriend and I. However the room didn't have much of a Roman theme at all. I'm fairly confident that we got the wrong room, even though at check-in it was confirmed that the Roman theme room had been booked. The photos on the website didn't resemble... More 

Helpful?
Thank Lori K
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Lori K, Thank you for your review. We sorry to hear that the room you reserved did not meet your standards. I was hoping you could contact our Front Office Manager, Faren to discuss your concerns in more detail. She can be reached at 780-444-5529 or by email faren.critch@flhwem.com . We look forward to hearing from you. More 

1 review
Reviewed 5 days ago NEW via mobile

Was great don't need to go outside mall for hotel, did some shopping and returned to hotel was great but room wasn't any special for the expensive price.... was great for family, was close to elevator, staff was friendly

Helpful?
Thank Matt W
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that you did not find the room price did not reflect the room. We do offer great promotions all year round, so be sure to keep an eye on our website or call our friendly reservations team next time... More 

Banff National Park, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

We stayed in the igloo room - well worth it as we got over $150 vouchers for galaxyland and waterpark ! Room was amazing and our 2 kids loved it ! Our son broke a glass and we called reception and they sent someone to vacuum carpet within minutes A+ service ! We had room service breakfast in the morning... More 

Helpful?
Thank Wazza P
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Wazza P, It sounds like you and your family took advantage of our amazing location inside of West Edmonton Mall. Our discounted attraction passes are great for couples of families who want to experience all that West Edmonton Mall has to offer. We look forward to having you and your family stay with us again soon. More 

Edmonton, Canada
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Whoop! Stayed in the Roman theme room with the giant King size circle bed & the 4 person Jacuzzi tub... I could literally swim in the rub it was so big! All the decor is amazing, and the bed is so comfortable... it will absorb you! Our package came with free movie tickets & free drinks at their L2 lounge.... More 

Helpful?
Thank Rowell C
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Rowell C, We are so happy to hear that you enjoyed your Roman Theme room during your stay with us. Our Fall Into Fantasy promotion is a great promotion that allows you to enjoy a discounted rate on our theme rooms and includes an extra package such as the movie tickets and drinks at our amazing L1 lounge. We... More 

Red Deer, Canada
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago via mobile

What a hotel! Where can you get such quality with some fun in selecting a theme room! Conference facility is amazing while family does not need to go outside to experience fun food and shopping! Hotel staff was helpful and rooms were clean and modern!

Helpful?
Thank Pbohnet
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Pbohnet, Fantasyland Hotel has so many room types to chose from, it is great to hear that while you were here in business you were able to enjoy one of our many theme rooms and your family was able to stay inside the mall and do some shopping while you were busy. We look forward to having you and... More 

Vancouver, Canada
Level Contributor
19 reviews
6 hotel reviews
Reviewed 1 week ago

We stayed here Aug 31 to Sept 4. I booked this through a website, and got a pretty decent deal. However after we arrived they changed our room on us, which was ok, as the room we got was pretty good. The kids loved the room, it was well built and insulated which to be honest is a must with... More 

Helpful?
Thank Russfest
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Russfest, Thank you for your review of your stay at Fantasyland Hotel. We appreciate you taking the time to review your stay and apologize for the issues with your breakfast not being delivered. It sounds like you and your family were able to take advantage of our great location inside of West Edmonton Mall. We are happy to hear... More 

Paris, France
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

I really had to fight for my free breakfast and finally showed the nice lady at the check in counter where it clearly says "Free breakfast buffet with your stay" on the exact page page where I made my reservation. She kept saying I hadn't paid for it and I said "Why would I when it is free??" Also I... More 

Helpful?
1 Thank Susan E
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Susan E, We are so sorry to hear that you had trouble redeeming your free breakfast. We will be sure to pass this on to our Front Desk team so they are aware how to handle this situation in the future. We were happy to hear that you enjoyed your stay overall and we hope to see you again... More 

Field, Canada
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 weeks ago via mobile

Stayed in the renovated Igloo room, we loved it! TV was the biggest TV I've ever seen in a hotel room, jacuzzi tub was nice to use a few times, the wasn't a waterfall in it but that's just a minor flaw compared to some of the other rooms I've stayed in at this hotel. You pay a bit more... More 

Helpful?
Thank AnomReviewsTraveller
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi AnomReviewsTraveller, It was a pleasure to read your review about our newly renovated Igloo theme. The TVs in that room is a 75" TV. Next time you are in Edmonton we recommend our new Space Theme, which has two 75" TVs. Thanks for your review. We look forward to seeing you again soon. More 

Calgary, AB
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago via mobile

Stayed here with my husband for my birthday. We stayed in the Arabian room. Everything was clean - there were some hard water marks around the tub but it wasn't "dirty" - and the room itself was gorgeous. The pillows are soft, which I loved but my husband hated, so be aware of that. Front desk staff were friendly and... More 

Helpful?
Thank Jenna5366_Calgary
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Jenna5366_Calgary, Happy Belated Birthday. We are pleased to hear that you chose our hotel to celebrate your special day and that we were able to help your celebration be a memorable one. We hope to see you again soon. More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Fantasyland Hotel. We're located in the heart of North America's largest shopping and entertainment complex, West Edmonton Mall. The hotel features classically decorated rooms with TV, complimentary Wi-Fi, hairdryer, voice mail, clock radio and air conditioning. Choice abounds when it comes to dining with L2 Grill providing culinary creations that feature the freshest ingredients found between the East and West Coasts of Canada. If it is just a drink you are after, the L1 Lounge provides a relaxing environment to sit back and enjoy. ... more   less 

Additional Information about Fantasyland Hotel & Resort

Address: 17700 87th Ave, Edmonton, Alberta T5T 4V4, Canada
Region: Canada > Alberta > Edmonton
Price Range: £96 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fantasyland Hotel & Resort 3.5*
Number of rooms: 355
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, HotelTravel.com, Expedia, Odigeo, Booking.com, Travelocity, Priceline and Cancelon so you can book your Fantasyland Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fantasyland Hotel And Resort
Fantasyland Hotel Edmonton
Hotel Style:
#1 Casino Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Fantasyland Hotel & Resort staff and other travellers.
6 questions
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Questions? Get answers from Fantasyland Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Igloo room - great family room with bunkbeds !”
 of 5 bubbles wazzap2013, 23 Nov 2016 | Read review
“Get a theme room.”
 of 5 bubbles rowellc2014, 22 Nov 2016 | Read review
“Ask if your room has a view.”
 of 5 bubbles RamonaJennex, 17 Oct 2016 | Read review
“We booked one of the Alberta suites, I would ask if any have windows in the living room area”
 of 5 bubbles johnsO1204GX, 15 Oct 2016 | Read review
“Check to see which rooms have a view if you are concerned.”
 of 5 bubbles Caser41, 11 Oct 2016 | Read review
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