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This was listed as the host hotel for the hockey camp my son attended. There was a crazy mix up of the reservation which took at least 20 minutes for them to figure out. As a result I watched many people coming and going. The...More
We arrived late after a long drive. The fellow at the reception was very helpful, although not overly friendly. Please say hello when customers walk through the door. Other than that, however, the fellow was very professional. The room.....wow! It seemed a shame that we...More
1 Thank Gottagosumware
Response from GM-Sandman, General Manager at Sandman Hotel Edmonton WestResponded 24 November 2017
Thank you for taking the time to leave such a nice review! My team and I strive to ensure our guests have a great experience and I am delighted you enjoyed your stay.
I definitely appreciated your comments regarding the new executive tower...More
We stayed there with 2 hockey teams and it was the perfect venue!! They blocked basically onfloor for just us. Kids did not get in trouble once.front desk staff? Super friendly and accommodating. Pool and hot tub was super. Kids swam for hours. Having a...More
Tower Rooms are outstanding. We had a suite with a balcony and separate bedroom with a very comfortable bed. Kitchenette Suite was very handy. All in one washer/dryer was OK but took forever. On-site Denny's was handy for breakfast. Cab-fare to the Mall was $7.00...More
Response from GM-Sandman, General Manager at Sandman Hotel Edmonton WestResponded 2 weeks ago
Thank you for your time and kind words. Your suggestions are very valuable and we are working to address those issues diligently. Looking forward to seeing you back in The Sandman Edmonton west in the near future.
Thank you and Kind Regards
The room was very small and noisy. The place was under renovation and we were given a room in the old part of the hotel. Walking thru the pool area to our room was not very pleasant. Hotel staff were courteous and there was a...More