We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn West Edmonton

Visit hotel website
Traveller (73)
Room & Suite (37)
Dining (8)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The newly renovated Hilton Garden Inn West Edmonton is 20 minutes away from Downtown Edmonton and only 5 minutes away from the West Edmonton Mall. It is located on 178th Street and Stony Plain Road. This vibrant hotel offers 160 beautifully appointed guest rooms, popular recreational facilities such as heated swimming pool and hot tub, reasonably priced casual dining service in the Garden Grille & Bar and newly openend Backyard Lounge & Patio, free Wi-Fi and local phone calls, only to list a few. The Hilton Garden Inn West Edmonton is sure to cater to your needs whether it for business or a nice getaway, "We Speak Success!"
Read more
Property amenities
Pool
Restaurant
Free parking
Fitness Centre with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
Show more
Room features
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals
1,015Reviews
104Photos
4Q+A
98Room tips
Traveller rating
  • 601
  • 305
  • 79
  • 19
  • 11
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
We had our 3rd year anniversary and we loved the chocolate covered strawberries!! Will definatly stay again! Loved the staff they were so friendly, next time will check out the food and bar and pool hopefully.
Read more
Review collected in partnership with Hilton Garden Inn
Response from kevin_sorensen, General Manager at Hilton Garden Inn West Edmonton
Responded yesterday
Happy Anniversary and we are happy you chose to spend your anniversary with us. Thank you for your wonderful response and we are delighted to hear you enjoyed your stay and that you loved the chocolate dipped strawberries. We look forward to seeing you again soon and please do check out our restaurant, lounge and pool next time. We have a brand new menu in our restaurant which is receiving raving reviews. Our aim is to make your stay better and brighter, so if there is ever anything we can do for you please let us know. Kind Regards, Kevin Sorensen General Manager
Read more
Hotel's Favourite
The perfect place to stay and not far from the West Edmonton Mall. I always used to stay here when I was in town but it's been a couple of years since my last visit until recently. My company had booked me in to another hotel in the area but they wouldn't let me check in early
Read more
Response from Jotty P, Manager at Hilton Garden Inn West Edmonton
Responded 29 Jan 2019
Dear Brenda P, Thank you for your remarkable feedback posted on TripAdvisor and we are thrilled to hear that you had a fabulous time at The Hilton Garden Inn West Edmonton. At HGI West Edmonton all colleagues makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us. Your kind feedback on the services rendered by CJ will surely be conveyed to keep her motivated in maintaining her excellent service and attention to our valued guests like yourself. We sincerely hope that you will consider staying with us again on your next travel to Edmonton in not so distant future. Kind regards, Jotty Philip Front Office Manager
Read more
The restaurant staff was friendly, however serving canned soup for $6 and kraft dinner for $8 was outrageous. The quality of the food was questionable. The pool was very cold and very chlorinated. Also there were no towels in the pool area. There was no security on the
Read more
Review collected in partnership with Hilton Garden Inn
Response from kevin_sorensen, General Manager at Hilton Garden Inn West Edmonton
Responded yesterday
Thank you for your response. We are happy you found the staff to be friendly and the room clean and the beds comfortable as well as the price to be reasonable. We do sincerely apologize for your other experiences and for not exceeding your expectations. In regards to serving canned soup I can assure you we do not serve canned soup in our kitchen. The Soup we have on our menu for a large bowl for $6 is a house made Tomato & Basil Soup, essentially cream of tomato with fresh basil and cream. We do have macaroni & cheese on our children's menu. In regards to the swimming pool being very chlorinated, we do not use any chlorine in our swimming pool as we have a salt system which is regulated 24 hours a day. In regards to the pool temperature we have it set at 84 degrees and it is regulated 24 hours a day and will not go below that temperature. This is a standard pool temperature. I do apologize that we ran out of towels and I have addressed this with the team. There is a house phone available in the pool should a guest need anything. In regards to security we have night security on from 11:00pm until 7:00am every day. We also have security cameras throughout the building and on every floor which are monitored consistently throughout the day. Again, our apologies for your concerns. If you would like to discuss further I can be reached at the below number. Thank You, Kevin Sorensen General Manager 780-486-8975
Read more
Hilton Garden Inn is excellent. Everything is excellent. No surprises!!! Quiet, clean and excellent. The value is excellent. I personally travel a lot and at the end of the day I need no surprises ... Hilton alway delievers well!!!! Thanks Hilton!!
Read more
Review collected in partnership with Hilton Garden Inn
Response from kevin_sorensen, General Manager at Hilton Garden Inn West Edmonton
Responded yesterday
Dear Billy, Thank you for the wonderful review. Our team works very hard to exceed guests expectations and it is very rewarding for the team to receive such a great review. I will be sure to share your review with the entire team. We sincerely appreciate your patronage and look forward to welcoming you back. If there is ever anything we can do for you, please do not hesitate to ask. Kind Regards, Kevin Sorensen General Manager
Read more
Service and amenities that you expect from a Garden inn with a good location. Staff was very attentive and breakfast was very nice with a good selection of breads. Many hot dishes were on offer as made to order. I tried the pancakes and was extremely satisfied
Read more
Review collected in partnership with Hilton Garden Inn
Response from kevin_sorensen, General Manager at Hilton Garden Inn West Edmonton
Responded 1 week ago
Dear SunnyHanda, We appreciate your taking the time to write these kind words in regards to your recent stay with us. We are glad you enjoyed your breakfast as our breakfast concept is very popular with our guests for providing fresh cooked to order hot items along with our selection of other buffet items as opposed to other breakfast buffets where the hot food has been sitting out. We are also glad you found the team attentive and that you liked our location. Our team works very hard to exceed guests expectations and it is always very gratifying to receive such a comment. Kind Regards, Kevin Sorensen General Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Photo provided by managementHilton Garden Inn West Edmonton
Jacuzzi Suite
Can relax in the whirlpool tub
Photo provided by managementHilton Garden Inn West Edmonton
Deluxe King room
Photo provided by managementHilton Garden Inn West Edmonton
Jacuzzi Suite King bed with fireplace
Room with 2 Queen Beds
PreviousNext
1234568
it is about a 25 minute walk. not too bad
1 vote
Show all answers
Great Question sparky0332015, We do not offer shuttle service to the West Edmonton mall , but it's a 5 minute cab ride away and you can usually spot Barrel taxi stationed at the Hotel parking lot. Thank you, Jotty philip Front Office Manager Hilton Garden Inn West Edmonton
0 votes
Show all answers
There is no shuttle to this hotel. Cabs are plentiful but NAIT is across the city. You'd be better off staying in downtown area.
0 votes
Hi, Yes, our rooms do have movies for rent. Hope to see you soon. Kevin Sorensen Director of Operations
0 votes
"South rooms face Stony Plain Road, which is very busy 24/7."
"Our room 607 had used needles in it"
"Get the suite if it's a family."
"I always ask for an upper floor"
"North side rooms are slightly quieter"
PreviousNext
12345620
PRICE RANGE
US$101 - US$122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn west edmonton hotel edmontonhilton garden inn edmontonedmonton hilton garden innhilton edmonton
LOCATION
CanadaAlbertaEdmonton
NUMBER OF ROOMS
160
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing