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Matrix Hotel

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Traveller (156)
Room & Suite (278)
Dining (54)
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Overview
  • Excellent59%
  • Very good32%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“wine tasting”(266 reviews)
“wildflower grill”(40 reviews)
“platinum suite”(34 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
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Reviews (2,950)
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2,929 results
Traveller rating
1,684
932
218
55
40
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LanguageEnglish
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1,684
932
218
55
40
Show reviews that mention
All reviewswine tastingwildflower grillplatinum suitefree parkingdowntown edmontongreat hotelfree wine and cheesebreakfast buffetmini barbusiness tripbathroom doorcentral locationrooms are cleana great stayenjoyed my stayhome away from homefront desk staff
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1 - 5 of 2,929 reviews
Reviewed yesterday

Have stayed here many times for business due to the close proximity to the office. The free breakfasts are excellent and the rooms are modern and recently renovated from the looks. If you are fortunate enough to get upgraded to one of the larger suites,...More

Thank Chris P
Response from Olaf M, General Manager at Matrix HotelResponded today

Hello Chris P, Thank you for your feedback and your continued use of the Matrix. I am happy to hear that you like our breakfast and the design of our rooms. We are looking forward to seeing you the next time you are in Edmonton....More

Reviewed yesterday

Me and my husband were looking to have a staycation in the city and this was a great hotel choice. The complimentary wine tasting and breakfast is worth while. The room is nice, clean and comfortable.

Review collected in partnership with this hotel
Thank kathyadewusi
Response from Olaf M, General Manager at Matrix HotelResponded today

Hello kathyadewusi, It is great to hear that enjoyed your stay and took advantage of the complimentary wine tasting and breakfast. Thank you for sharing. We hope to see you soon. – Olaf, General Manager

Reviewed 5 days ago via mobile

I was in town for a couple exams & had stayed the night. I had precisouly stayed here & all was good. As I was leaving I got my bill under the door $230. Just like it should’ve been. But, my bank statement says 310$...More

Thank Autumndawn8
Response from Olaf M, General Manager at Matrix HotelResponded 4 days ago

Hello Autumndawn8, Thank you for your feedback and reaching out to me today. As discussed, the $310 is not an actual charge. It is a pre-authorization on your credit card. The final charge by the hotel is in line with the statement that was delivered...More

Reviewed 5 days ago

I had high hopes for this property but was disappointed. The room was wonderful - beautifully decorated, cozy, great bed, amazing shower - but there weren't any hooks for the towels and robes, and the garbage cans were in unintuitive places. Little things, I know,...More

Review collected in partnership with this hotel
Thank sparklyteacher
Response from Olaf M, General Manager at Matrix HotelResponded 3 days ago

Dear sparklyteacher, Thank you for your feedback. I am sorry to hear that we fell short in our delivery during the winetasting and for breakfast. Your experience is not in line with our standards and I am following up with our kitchen team. I am...More

Reviewed 6 days ago

This was our third stay since 2014; location is excellent, customer service is very good. The rooms are clean and comfortable. Breakfast is included with a variety of cold and hot items. Parking is available (was included but now there is a charge). We initially...More

Review collected in partnership with this hotel
Thank Helen S
Response from Olaf M, General Manager at Matrix HotelResponded 5 days ago

Hello Helen S, Thank you for your feedback and your continued loyalty to the Matrix. It is always nice to hear from our guests and that you continue to enjoy your stays. We look forward to seeing you for your next trip to Edmonton. –...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Multilingual Staff
Meeting Rooms
Dry Cleaning
Banquet Room
Breakfast included
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$118 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Edmonton
#5 Romantic Hotel in Edmonton
#10 Family Hotel in Edmonton
Room types
Suites, Accessible rooms, Non-Smoking Rooms
Details
Price range
US$118 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Edmonton
#5 Romantic Hotel in Edmonton
#10 Family Hotel in Edmonton
Room types
Suites, Accessible rooms, Non-Smoking Rooms
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Traveller (156)
Room & Suite (278)
Dining (54)
Amenities (25)
Business Centre & Event Rooms (1)
Questions & Answers
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cyndicanada
2 November 2017|
AnswerShow all 3 answers
Response from ELFRCO | Reviewed this property |
I believe it was 5:30 to 6:30. You are allowed two free glasses of wine during this period along with free snacks ad appetizers provided at a small buffet table.
0
Votes
cyndicanada
1 November 2017|
AnswerShow all 2 answers
Response from Ks L | Reviewed this property |
Weekdays 6:30 to 09:00 weekends 7:30 to 10:30, lots of time
0
Votes
bobsolomon
19 November 2016|
AnswerShow all 2 answers
Response from bobsolomon | Reviewed this property |
I simply left TripAdvisor, loaded the Matrix site, and, aha, the Platinum Suite, all finished being redecorated, showed up. I reserved our suite in about 3 minutes. Murray's advice was to be our next step, so many thanks to... More
0
Votes
Room Tips
"Book a suite if available, worth it!!"
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"Ensure you ask for a room not located near elevators."
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"away from the elevators"
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"Parking is an issue. Lot is small hard for bigger trucks and cars. If you can show up early to get parking..."
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