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Sheraton Red Deer Hotel

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Sheraton Red Deer Hotel
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392 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Alberta
Reviewed 17 December 2013

We had doubts about making the drive from Edmonton due to freezing rain last Saturday. The front desk was super accommodating when we cancelled our long standing reservation about 5:30 on Friday. When the rainy weather was delayed on Saturday morning the front desk helped us to rebook and we managed to enjoy a friends birthday. We enjoyed the complimentary...

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Helpful?
Thank Mr__LS99
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for reviewing our hotel. I am happy that the winter weather didn't keep you from coming to Red Deer and that we were able to accommodate the changes to your reservation. I hope that you will return again on your next visit to Red Deer.

Alberta
Reviewed 13 December 2013

I've been to this hotel under the previous management. The Sheraton class has been an amazing experience and change to this hotel. Service in every area was top of the line. Staff are friendly, courteous and very professional. Staff experience is key to this hotel. Rooms can be updated and it would be nice to have an indoor pool and...

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Thank Anari
Sylvan Lake, Canada
Reviewed 12 December 2013

Rented a hotel room here for my Husband's 25th birthday as it was conveniently connected to two of the best bars in Red Deer, Billy Bob's and Billinis. We had an absolute blast and the beds were very comfortable and the staff very helpful and friendly. We had a wonderful stay. One of the best parts was we didn't have...

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Thank MeghanM90
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for taking the time to provide your review. I am happy to hear that you enjoyed your stay with us and we look forward to having you back again soon.

St. Albert, Canada
Reviewed 11 December 2013

We stayed at the Sheraton in Red Deer on Saturday Dec. 7 and were greeted by some very nice and very friendly front desk staff. While the check in took a little longer due to a sudden burst in guests checking in, the staff made up for it in friendliness. They were helpful to sort out our Rewards account. The...

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Helpful?
Thank Tom K
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for your comments. I am glad that you enjoyed your check in experience and your room. I'm sorry for the noise that you encountered in the hallways. We do have security in the hotel every night to ensure the safety and comfort of our guests and I have given your comments to our night manager to ensure that...

Calgary, Canada
Reviewed 7 December 2013

The hotel was quite average. The washroom smelled strongly of smoke the rug was dirty and the TV was very slow to change channels. The hotel rooms are in need of a renovation. The conference facilities and the food was good.

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Helpful?
Thank Calgary5411
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for your comments. I'm concerned about your feedback regarding the smoke smell as we are a 100% smoke free hotel and all of our 241 guestrooms were completely renovated in February, 2012. I hope that you did mention your concerns to our associates during your stay so that a maintenance team could check on your room. Thank you...

Calgary, Canada
Reviewed 1 December 2013

Attended a Christmas party last night and the food was terrible, or what was left. Our table was one of the last to go up for our meal, by the time we got there most of the food was gone. What was brought out was of very poor quality and had no taste. Potatoes were gross, turkey was tough and...

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1Thank jackhains789
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for your comments regarding the Christmas party that you attended. After any event held at the Sheraton Red Deer Hotel, we do contact all of our clients to discuss their event and ensure their satisfaction. I am unsure which party you attended as we haven't heard back from 2 of our contacts that had parties on that night...

Toronto
Reviewed 1 December 2013

Thoroughly enjoyable experience...business trip made to feel like it was a vacation! Made good use of the dinner specials in the lounge . Excellent food. Good value. Conveniently located to many major shopping opportnities.

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Thank golfer72
Vancouver, Canada
Reviewed 22 November 2013

The staff in this hotel go way above & beyond all other hotels. Emily greeted me by my last name and recognized my platinum status with the other staff member standing near by. Everything was ready in advance of my arrival so check-in was flawless and lightening fast. Emily stepped out from behind the counter to provide me my key...

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Thank Joe H
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you so much for taking the time to comment on your stay with us. Our associates take great pride in providing a personalized experience to all of our guests and I know that your recognition of this will mean alot to them. We look forward to welcoming you again on your next trip to Red Deer.

Edmonton
Reviewed 21 November 2013

I spent 2 nights at the Red Deer Sheraton for a business conference. The building is older and a bit dated, especially the conference room where we held our meetings - basic flourescent ceiling lights, old school dropped ceiling, older chairs. However, service was excellent and food quality very good. The good: clean room, very comfortable bed, high quality bedding,...

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Helpful?
Thank Jonathan W
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for your comments regarding your stay with us and your feedback regarding our meeting spaces. Over the summer we did replace the carpet in our meeting rooms and we are just in the process of refurbishing the woodwork and new paint. I am glad that you enjoyed our guestrooms and hope that you will stay with us again...

Edmonton
Reviewed 21 November 2013

I would have rated this hotel better based on the room and service however the catered food was nothing to rave about. In fact, it was not very good at all. I had breakfast, lunch and dinner over two days during a conference. The best food was their cold cut sandwiches. The staff were excellent and the rooms were nice...

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Helpful?
Thank Happytoprovidearevie
Lisa F, Director of Sales at Sheraton Red Deer Hotel, responded to this review

Thank you for your comments. I'm sorry and surprised to hear that you found the meals during your meetings to be less than satisfactory. We generally receive fabulous comments regarding our food and menu selections from our meeting planners so I wish that you could provide me with more details regarding your concerns. I have given your comments to my...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Centrally located in Red Deer with easy access to highway 2, Sheraton Red Deer Hotel is a full service hotel with a total of 241 guestrooms and suites. Amenities include: indoor heated swimming pool, whirlpool, 24 Hour Sheraton Fitness Centre, 24 hour Sheraton Link business Centre, steam room and sauna. With a restaurant and two lounges onsite as well as 24 hour in room dining, finding the perfect atmosphere to fit your mood is only steps away. No matter where you are around the world, at Sheraton we believe that life is better when shared. ... more   less 

Additional Information about Sheraton Red Deer Hotel

Address: 3310 50 Avenue, Red Deer, Alberta T4N 3X9, Canada
Region: Canada > Alberta > Red Deer
Price Range: £73 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Red Deer Hotel 3.5*
Number of rooms: 241
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Also Known As:
Capri Centre Hotel
Sheraton Red Deer Hotel Alberta
Hotel Style:
#12 Business Hotel in Red Deer
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Red Deer Hotel staff and other travellers.
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Questions? Get answers from Sheraton Red Deer Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Lounge”
 of 5 bubbles Tanya-Glen, 29 Jan 2017 | Read review
“The odd number rooms faced west towards the mountains. Pop and ice machines are in the hallway at the end.”
  • Kitchen in Presidential Suite
  • Pano image of Presidential Suite
  • 9th floor
  • King sized bed in Presidential Suite
  • Whirlpool tub and separate walk-in shower in Presidential Suite
  • Power blinds and curtains in Presidential Suite
  • Dual sinks and separate toilet in Presidential Suite
  • Downstairs powder room in Presidential Suite
 of 5 bubbles BenLar137, 27 Dec 2016 | Read review
“The rooms close to the bar will be louder”
 of 5 bubbles 798shaund, 23 Oct 2016 | Read review
“2nd floor suite had view of air conditioners but we got last King Size bed”
 of 5 bubbles CanadianGirl53, 6 Oct 2016 | Read review
“Ask for a room high on the west side if you are there on the weekend to avoid noise from the attached dance club at night.”
 of 5 bubbles 666gregoryl, 7 Sep 2016 | Read review
5 of 5