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Highliner Plaza Hotel & Conference Centre

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Traveller (32)
Room & Suite (39)
Business Centre & Event Rooms (9)
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Overview
  • Excellent6%
  • Very good29%
  • Average26%
  • Poor16%
  • Terrible23%
5 Dec 2017
“Beautiful View”
28 Aug 2017
“Ok but not great.”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Restaurant
Family Rooms
Fitness centre
Multilingual Staff
2 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (93)
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1 - 5 of 88 reviews
Reviewed 5 December 2017

Balcony has very nice view, room is dated and tired needs upgrading, tv was old and barely worked. maybe because I had a smoking room. the chairs very dirty and stained. Staff super friendly which helped make up for the shabby room.More

Thank Carol C
Response from rosemanagerw, Public Relations Manager at Highliner Plaza Hotel & Conference CentreResponded 19 January 2018

Thank you for the review. Our view and large balconies sets us apart!. We are planning on renovating the hotel and thus have not made upgrades to the smoking rooms as this will require substantial work to convert to nonsmoking. Our current nonsmoking rooms have...More

Reviewed 21 September 2017

Arrived there late at night after the ferry trip from Port Hardy, we found the lifts weren't working and we had to carry luggage up 40 stairs to a substandard room. The girl on the desk said we could leave the luggage until the morning...More

Thank Diana W
Response from rosemanagerw, Public Relations Manager at Highliner Plaza Hotel & Conference CentreResponded 22 September 2017

Good day Diana W We are very sorry regarding the elevator issue. We now have it fixed but it was an emergency case and we tried very hard to get it rectified immediately. However due to the location of Prince Rupert it can be hard...More

Reviewed 4 September 2017

Not satisfied for the amount of money it cost us to stay here. The hotel really shows it's age. There was no secure parking. We were told to "just park out on the street". We did see a dark underground parking area when we drove...More

Thank JO_DEE12345
Response from rosemanagerw, Guest Relations Manager at Highliner Plaza Hotel & Conference CentreResponded 6 September 2017

Dear guest, I am very sorry to hear that you did not enjoy your stay. Because you have used not_impressed as your name on Trip Advisor I can't identify if you stayed during the time there was an issue with the water in the area...More

Reviewed 29 August 2017 via mobile

Booked the room through Expedia and when I arrived I found I had the smokers room which I did not want and asked to be non smoking instead. The receptionist found one but I had to pay $25 more than the Expedia price. I was...More

Thank therivs
Response from rosemanagerw, Guest Relations Manager at Highliner Plaza Hotel & Conference CentreResponded 1 September 2017

Good day, we appreciate your comments. The rooms that are smoking are stated as smoking on the room type. It is also indicated in other places but we try very hard within the limitations of the booking sites to share with guests that we have...More

Reviewed 28 August 2017

The hotel was dated, however it was clean. (My only feedback is the bedding wasn't pressed/iron. Wrinkly but clean and poorly made bed). However aside, the front desk ladies were great throughout the stay, the rooms are very large and comfortable and the view is...More

Thank Kenzybear
Response from rosemanagerw, Guest Relations Manager at Highliner Plaza Hotel & Conference CentreResponded 1 September 2017

Thank you Kenzybear for taking the time to let us know that you loved the view. We are sorry that you found the white linens to be wrinkly. Unfortunately this can happen with the triple sheeting versus the comforter. Looking forward to seeing you during...More

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About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Hotel Amenities
Meeting Rooms
Conference Facilities
Free Parking
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$98 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$98 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (32)
Room & Suite (39)
Business Centre & Event Rooms (9)
Questions & Answers
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Room Tips
"request non smoking"
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"If the lifts aren't don't stay there."
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"Good harbour, shipping and sunset views if you choose a room facing west."
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"Avoid this hotel"
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