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The Sutton Place Hotel Vancouver

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Traveller (814)
Room & Suite (337)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Business
Centrally Located
HOTEL CLASS
Hotel links
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Location

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Neighbourhood
Robson Street
Robson Street is a shopper's paradise. Whether a window shopper or a serious trendsetter, a fashionista or a dabbler, the crowd of independent boutiques, quirky one-off shops, and well-known luxury brands on Robson Street have something to cater for every itch in your wallet. As a result, it draws a diverse crowd, and the people-watching along this famous walking thoroughfare is a primary attraction. In between the clothing shops both high-street and budget-friendly are a number of cafes to lay down your load, as well as numerous specialty stores ranging in their wares from music, to art, to city souvenirs. Known as "Vancouver's Runway," if a new trend is on the rise, you'd spot it here first.
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3,517Reviews
897Photos
39Q+A
100Room tips
Traveller rating
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Popular mentions
They didn’t have a wheelchair accessible room available, so they upgraded us to a huge suite so I would have room to wheel around. The service is always great here. The location is perfect right downtown. Tons of great shopping and restaurants are all within walking distance.The
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Response from navid-sariolghalam, General Manager at The Sutton Place Hotel Vancouver
Responded 3 days ago
Dear Guest, Thank you for taking a moment to leave us such a wonderful review of your stay. We are pleased to advise that complimentary Wi-Fi is offered for booking directly with us, through the Sutton Place Hotels’ website, Central Reservations or through The Sutton Place Hotel Vancouver. We also offer an exclusive value-added Savour Sutton promotion includes free Wi-Fi and your choice of one unique hotel benefit: Complimentary self parking (value $45) or Complimentary Continental Breakfast for Two in our corporate breakfast lounge (value $40) or receive a $15 voucher from the Sutton Place Wine Merchant upon check-in (Must be 19 years or older to receive voucher). We look forward to welcoming you back to the Sutton Place Hotel Vancouver and the award-winning Boulevard Kitchen & Oyster Bar soon.
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Hotel's Favourite
We stayed here twice over a three week period. It was recommended by out travel agent and it was an excellent choice. It is in an excellent location, in the centre of Vancouver, close to shops, restaurants, and attractions. Very easy to walk to different popular sites from here.
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Response from Navid S, General Manager at The Sutton Place Hotel Vancouver
Responded 13 Oct 2018
Dear Guest, Thank you for staying with us at the Sutton Place Hotel Vancouver and for taking the time to share your stay experience with the TripAdvisor community. We are delighted to hear that your stay was an impeccable one, and you enjoyed the hotel's dining offerings and facilities, as well as the warm and professional service by our associates that rendered above and beyond service standards. We look forward to welcoming you back for another great experience in Vancouver.
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The foyer of the hotel was decorated with many lovely trees and ornaments, due to it being Christmas. It was delightful. Staff were welcoming and efficient. We had booked a one bdrm suite, so that family members staying in another room, could come and socialize in ours. It was
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Response from navid-sariolghalam, General Manager at The Sutton Place Hotel Vancouver
Responded 3 days ago
Dear Guest, Thank you for choosing to stay at the Sutton Place Hotel Vancouver during the festive season and for taking the time to share your recent stay experience. We have noted your room preference for future stays and do sincerely apologize for the inconvenience caused. Your feedback is important to us, we will make sure our associates communicate the right information to our guests. We value your business and hope to have the opportunities to welcome you back.
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In its heyday, the Sutton was a beautiful place and still has one of the best locations in downtown Vancouver. Unfortunately it is in need of an overhaul. We had a 2 bedroom suite on the 18th floor and should have realized sooner that there were going to be problems. Storage
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Response from navid-sariolghalam, General Manager at The Sutton Place Hotel Vancouver
Responded 6 days ago
Dear Guest, Thank you for taking the time to provide a review following your recent stay in La Grande Residence at the Sutton Place Hotel Vancouver. It is our mission to provide the finest personal service and facilities for our guests, we are sorry for the issues with the heating system and deficiencies in the suite as mentioned. We take your feedback seriously and would like to express our sincerest apologies for any discomfort and inconveniences caused. I have advised our maintenance manager to investigate your concerns and to ensure that all our vital components in place are in good working order. We hope that you will give us another chance to welcome you back during your next visit to Vancouver.
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My husband and I booked through Hotwire and we were really impressed. The staff are incredibly friendly from the concierge to the front desk staff. The hotel is a great location to any of the big events Vancouver hosts, and is surrounded by wonderful restaurants and shops. The
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Response from navid-sariolghalam, General Manager at The Sutton Place Hotel Vancouver
Responded 6 days ago
Dear Guest, Thank you so much for sharing with us your experience regarding the services and comfort of your stay. We are dedicated to providing the highest quality and consistent level of service for all our guests. We really appreciate such important feedback from you so that we can continually strive to achieve the best in our services and facilities. Please trust your comments have been shared with our team to follow up. We look forward to welcoming you back to the Sutton Place Hotel Vancouver in the not too distant future. Regards
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Professional photo exclusively commissioned by TripAdvisorThe Sutton Place Hotel Vancouver
The Deluxe King Room at The Sutton Place Hotel Vancouver
Professional photo exclusively commissioned by TripAdvisorThe Sutton Place Hotel Vancouver
The Deluxe King Room at The Sutton Place Hotel Vancouver
view from bed
the dated shower still nice though
Moon rise at dusk Oct 19, 2018
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12345668
Way to far. But the concierge is happy to organise the excursion to Victoria Island. It’s like Bus-Bus on Ferry-Bus so like 2.5-3hours. Best wishes
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Hi, the hop on hop off bus stops right outside the hotel. Nice & easy.
1 vote
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Lots of breakfast places nearby
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We were in the Sutton Suite which comes with a fully furnished kitchen, so yes the room had a kettle.
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1234568
"Understand that lower floors have better heat exchange."
"A peaceful luxury retreat in the heart of the city. Amazing staff!"
"Rooms ending with 10 have nicer floor plan but are next to ice machine. Odd number rooms (i think) face towers, even may not."
"face Alberni"
"look at wifi access charge"
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12345620
PRICE RANGE
US$169 - US$494 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutton place vancouvervancouver sutton place hotel
LOCATION
CanadaBritish ColumbiaVancouverWest EndRobson StreetCentral
NUMBER OF ROOMS
397
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